Civil Engineer, OQ, Sohar, Oman

Job purpose

Implement Civil engineering tasks and support executing key Civil tasks & Projects as Civil Engineer, through (1) Providing technical support in implementing the key Civil Engineering activities & Projects, initiates, finds route cause and proposes solutions to defects for on line / off line implementation, and (2) Implement Civil Engineering tasks, activities and procedures in order to ensure that the equipment design, structures and civil works  meet the approved engineering design criteria, applicable codes & standards and functional requirements including compliance with department strategy and project specifications.

 

The position will act in accordance with the Group’s Mission, Vision, Values & Strategies, as well as, policies, guidelines and international standards, supported by an IT Technology platform, HSE standards, Omani’s government & other legal justifications, and best international practices in consonance with national objectives.

Main tasks and responsibilities

Execute the Civil Engineering technical detailed design scope and endeavour to bring out the best strategies and approaches to deliver the technical requirements. 
Prepare the necessary documentation, establishing major methods and data as necessary and ensure the selection of the optimum Civil   solutions from both technical and economic standpoints. 
Ensure that design method, standards and data used conform to Asset Owners requirements and/or OQ specifications.
Ensure the preparation of Civil Recommendations with optimal technical solutions addressing user requirements.
Provide support to Minor Projects Delivery team and monitor quality to ensure all Civil Engineering deliverables are accomplished. 
Carries out Civil engineering calculations as per company procedures and/or approved international practices and codes.
Ensure OQ Safety and Quality control procedures are followed during the execution of all works and that a high standard of safety is achieved in all design and execution works.
Participate pre and post contract award in discussions with Asset Owners to assess and assist in the definition of user requirements. 
Review Civil   Engineering Deliverables and participate in project reviews and workshops.
Participate in solving Civil engineering challenges that are recognized during the development of the Front End Package or detailed engineering
Identify gaps in existing practices and tools and manage the process of developing new practices or toolkit items that enhance OQ technological offerings.
Conduct or supervise site inspection for accuracy of Civil works including mechanical walk-downs.
Key interactions

Internal: Operators, Shift supervisor, Maintenance Coordinator, Process Trainer, Technical Services Department, Engineer production. All TSD Team Leaders and Engineers, Operations, Maintenance and Procurement, Contracts.

External: Contractors, Vendors & Suppliers

Notable Working Conditions. Field Operations and office environment, Moderate to intensive computer screen use.

Education requirements

Minimum Qualifications for this position is Bachelor’s degree in Civil Engineering.

Language requirements 

Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)

Background and experience

Competencies and skills

Engineer: Minimum 5-8 years of relevant experience
Relevant experience in similar role within the Oil & Gas / Refinery / Petrochemical industry, preferably in the area/assets associated with this position. 
Civil Engineer role within the Oil & Gas / Refinery / Petrochemical industry.
Well versed on the latest International Code & Standards related to Civil Engineering
Knowledge of Engineering Software like STAAD /AutoCAD for Civil Engineer.
Experience in reviewing, executing Engineering Software like STAAD / AutoCAD for Civil Engineer
Good knowledge in Quality Assurance, Quality Control and HSE plans.
Familiar with techniques for ensuring data integrity with various integration of information/ reports.
Knowledge of personal computer applications such as MS Office.
Experience in handling FEED/EPC Contracts
HSE (Permit to Work – PTW, Process Safety, H2S Awareness, Basic Fire Fighting, Emergency Response)
Experience and well versed in field investigation, inspections, troubleshooting, performance checks, data compilation, etc.
Understanding of Process Plant & Engineering drawings and material data sheets.
Strong Communication skill verbal and written
Personal and Team Accountability
Acute Observation / Inspection skills
Accurate Reporting skills
Effective planning and organizing skills
Proficient at interpreting Technical Drawings
Problem Solving Skills
Result orientation
Planning and Organizing
Decisiveness
Exercising influence  
Demonstrated ability to cooperate with and influence peers
SOP interpretation
Knowledge of engineering best practices
Background and experience

Competencies and skills

 



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Electrical Engineer, Qatar Energy, Doha, Qatar

Company
QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable
development,utilization and monetization of oil and gas resources in the State ofQatar.In its efforts to become one of the
best national energy companies inthe world, QatarEnergy's activities and those of its subsidiaries andjoint ventures,
encompass the entire spectrum of the oil and gas valuechain locally, regionally, and internationally.They include the
exploration, refining and production, marketing, andsale of oil and gas, liquefied natural gas (LNG), natural gas
liquids(NGL), gas to liquids (GTL) products, refined products, petrochemicals,fertilizers, steel and aluminum. As an
integrated corporation,QatarEnergy's activities also include marketing and sale of oil and gasand other various
products.QatarEnergy's operations and activities are conducted at various onshorelocations, including Doha, Dukhan and
the Mesaieed and Ras LaffanIndustrial Cities; and at various offshore areas, such as offshore oilfields production stations,
drilling platforms, Halul oil export island,and the North Field, which is the largest single non-associated gasreservoir in the
world covering an area of 6,000 square kilometers. Theutilization of this field’s massive reserves has become a
primarynational goal to continue the development and prosperity of the country.QatarEnergy pays the utmost attention to
the health and safety of itsemployees, contractors, visitors and the local communities where itoperates. From drilling to
construction, operations to decommissioning,QatarEnergy's health, safety and environment policy forms an integralpart of
the corporation’s daily business and long term planning.QatarEnergy is committed to contribute to a better future by
meetingtoday’s economic needs, while safeguarding our environment and resourcesfor generations to come. Thriving on
innovation and excellence,QatarEnergy is bound to the highest levels of sustainable human, socio-economic, and
environmental development in Qatar and beyond.
Department
INDUSTRIAL CITY OPERATIONS (DCA)
Primary purpose of job
Direct, supervise and monitor all Electrical maintenance and corrective activities within approved budget and time to ensure
the reliability, availability and integrity for DCA business continuity objectives.
Initiate and implement contracts for routine, corrective, emergency and minor modification works including review / approval
of technical documents. Assess inspection findings, prepare failure reports and update records, data sheets & maintenance
history for all activities.
Coordinate with-in and other areas of the organization as One QatarEnergy mentality for the day-to-day maintenance
activities, commissioning and handing-over of new Projects.
Experience & Skills
• At least 10 years’ experience in Oil & Gas Electrical Installation and Maintenance.
• Good communication skills in English language (spoken & written).
• Exposure to International experience and appreciation of cultural sensitivities.
• Ability to work under tight targets/schedule and multiple tasks upon using strong time management, and strong
organizational skills.
• Experience in personal computers, computerized maintenance system, SAP preferred.
Education
B.Sc. / B.E in Electrical Engineering




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Workforce Management Analyst, Vodafone, Doha, Qatar

Job Description
Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide. From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.

Role purpose:

The Workforce Management specialist is responsible for call flow management, forecasting and scheduling workload for the customer service areas.

Accountable for the call flow management for the Customer Care Centres, analysing historical trends and real time variance drivers,

Ensures Operational goals are met by analysing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors intra-day service levels and directs real-time changes to meet service levels.  Expectations are to track & monitor actual vs forecasted call volumes real time and recommend actions aligned with the budgetary requirements. Use analytical skills to prepare reports & analysis of data and its impacts.

 

Key accountabilities and decision ownership:

 

Actively drives the following areas of Vodafone Qatar’s Offshore/Onshore Contact Centre operations.

Realtime monitoring and acting on the changes swiftly to ensure minimum impact on service level due to any unforeseen incidents
Highlight deviation in KPI achievement and be quick to raise an alarm with the respective stakeholders to act
Strong communication skills with the ability to communicate with other departments around the business appropriately and as quickly as possible to highlight any issues impacting customer care performance
To attain and maintain agreed key performance indicators as aligned with those of Vodafone Qatar Customer Care
Evaluates effectiveness of team’s real time response to managing planned and unplanned events, all to ensure effective utilization of call center phone support resources to achieve business objectives
Empowered to provide recommendations to Leadership to address obstacles that stand in the way of meeting objectives, which can include call center SL, Schedule, and occupancy and shrinkage goals.
Empowered to evaluate processes and procedures and creates automated solutions to improve efficiency and quality of manual processes
Manage End to End Process of User Access Management (UAM) / VPN Access Review
Manage the incentive and overtime payment for customer care teams and ensure timely payment and coordination with the relevant team
End to end management of PO raising for customer care function and management and tracking of the budget spent and remaining
Headcount management for the onshore care team and ensure teams are backfilled and requisitions are raised on time
Lives The Vodafone way- represents Vodafone Qatar with our Offshore/Onshore Stakeholders Partners

 

Skills
 Skills:

Bachelor’s Degree preferably in Business Administration & Accounting or equivalent
2 – 3 years of experience in WFM/ Reporting Function with strong exposure to RTA, SLA, Scheduling, Forecasting
Proficiency in MS Office particularly Excel & Power Point
Basic knowledge of using data analytics tools such as power BI, Tableau etc Strong knowledge of Excel, PowerPoint & Avaya CMS
Strong Analytical, Communication & Problem Solving Skills
Commitment
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company.

Education
Business Administration / Accounting




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