Global Program Manager- Service & Quality Assurance, Swvl, Dubai, UAE

 About Us

Swvl is the global leading technology company in the mass transportation market. We are a fast-growing data-driven company that is disrupting the public transportation market on multiple continents making people’s lives better on a daily basis. We are a fast-growing data-driven company that is disrupting this specific market in multiple continents making people’s lives better on-a-daily basis in 12 countries and 22 cities, with the ambition to spread wings far and beyond. We have recently signed a $1.5bn business combination agreement with Queen’s Gambit Growth Capital to go public on Nasdaq.

Swvl is a revolutionary idea that was born from passion, loyalty, and persistence to face all challenges on the table, Swvl is not just a means to facilitate commuting, but a hunger to strive for solutions, encourage the contribution of youth in innovation, and inspire change. Swvl has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day.

About the Role

SWVL is looking to hire a Global Operations Manager to be a part of the Global Central Operations team based out of Dubai, UAE. This role is responsible for defining what constitutes an effective customer service experience and implementing programs to identify deviations from this ideal and defining programs to remedy the identified improvement areas. You should aim to generate a continuous stream of high-value insights on agent opportunities, service design gaps, and even product defects to elevate Swvl’s customer service standards across all the markets that Swvl operates in.

What You'll be doing

• Lead and provide guidance to the quality assurance functions across all the markets that Swvl operates in with the aim of enhancing customer service quality levels
• Liaise with various lines of businesses and regions to calibrate quality audits, implement best practices and drive performance improvements
• Provide support in setting up QA process for new market launches
• Proactively project manage initiatives for quality improvement and process optimization
• Develop quality evaluation methodologies to detect, diagnose, and remediate any issues that inhibit customer satisfaction
• Deep dive and analyze to find trends and root causes of errors to give insights back to the business to remedy areas of improvement
• Provide quality intelligence to help Swvl managers optimize support logic and insights to the training team to bridge the knowledge gap
• Collect and present data to management and Swvl leadership in reports and weekly business reviews
• Lead diligence and engagements to uncover customer pain points across all markets
• Use a combination of quantitative and qualitative information to help Swvl leadership and different country stakeholders understand how “customer obsession” can be delivered in all our service touchpoints
• Stay current with industry-standard methodologies and frameworks of quality assurance / quality audit that can be applied to Swvl’s customer service operation and drive continuous improvement to customer outcomes

What You'll bring to the team

• Exhibit all the core principles of being a Swvler
• Relevant BSc/MSc or an equivalent professional qualification
• 4+ years of experience in customer service facing quality assurance, quality audit, service design, service quality, or consulting functions
• Strong communication and interpersonal skills
• Strong program/project management skills
• Excellent attention to detail, process and execution excellence
• Any relevant quality assurance / six sigma / lean operations certifications would be an added advantage

https://crafts.swvl.com/p/c4e4f3bcd2bd-global-program-manager-service-quality-assurance

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Director of UAE, Careem, Dubai, UAE

 About the team

Careem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we’re in the early stages of building our product and have plenty of interesting and fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.

What you'll do

As the Director of the UAE Grocery vertical, you’ll own the commercial performance for the Grocery vertical and be responsible for leading all operations across UAE (from store operations to supply chain and BD functions). You’ll report to the Head of Grocery. 

• Be accountable for the commercial performance across the UAE and own all financial and operational KPIs (including GMV, experience and reliability)
• Lead and oversee daily store and supply chain operations across cities and meet financial and operational goals - operations include inventory management, inbound and outbound and store operations
• Build out your team across store operations, warehouse and supply chain and business development functions
• Provide guidance to your team in order to deliver great customer experience and operational excellence 
• Work with central teams - partner with central operations to implement, standardize and execute recommended processes across all cities
• Drive efforts to effectively execute on the Grocery strategy and evaluate tactical opportunities and initiatives to grow this new vertical, by liaising with the Strategy & Planning team
• Collaborate with your fellow leaders to maintain alignment across stakeholders and unlock delivery of key dependencies (eg: category management, launch)

What you'll need

We’re looking for someone with an amazing commercial mindset who can help us build our grocery dark store operations from the ground up. Our ideal candidate is someone with strong business acumen and a knack for leveraging data, customer insight, and anecdote to make the best decisions for our customers, the ability to effectively build and optimise a massive operational network of physical assets and staff, complemented by exceptional leadership skills. 

Successful candidates will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer centricity, and a strong alignment with our core values and purpose. 

• At least 10+ years of experience in a commercial, operations or supply chain role, with experience leading a large team.  Time spent in tech, consulting  or a start-up is a plus. 
• You proactively recruit, coach and mentor top talent and ensure the team is fully engaged and delivering its very best work.
• You have a strong business acumen and mindset and a knack for organization and collaboration.
• You are an operational wizard and can establish and optimised on-ground operations at scale
• You are an excellent communicator with any audience.
• You have experience in defining solutions to complex, strategic topics with a deeply analytical approach to issues. Sophisticated analytical capabilities is a plus.
• Grittiness. You never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away.
• You have an analytical mindset. 

Where you'll be

• Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home. 
• You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.

https://boards.greenhouse.io/careem/jobs/5902819002

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Senior Manager-Supply Chain, Careem, Dubai, UAE

 Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem’s mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established in July 2012, Careem provides its services in over 100 cities across 13 countries and has created two million income-generating opportunities in the region. A pioneer of the region’s ride-hailing economy, Careem became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020. 

Our team is growing rapidly, and we are looking for talented colleagues to help us in our mission to simplify and improve the lives of people and build a lasting institution that inspires. 

 

Why join our journey

When you start your journey at Careem, you’ll be empowered to drive impact across a region of 600 million people, supported by our community of colleagues from over 75 nationalities. Whether you’re creating codes for our Super App or finding new ways to bring our platform to the people in your city. 

Join us as we solve some of the most difficult problems that our region faces at scale while driving stellar experiences for our Customers, Captains (drivers) and Merchants. You will have the chance to work with a diverse set of individuals across many geographies. You will also have the opportunity to learn and grow every day to develop alongside talented and inspiring people from around the world. As a colleague at Careem, you’ll be empowered to take ownership of your work, be of service to our Captains, customers and partners as we build the region’s Super App, all while shooting for the moon to create impact across the region.  

 

About the team

Careem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we’re in the early stages of building our product and have plenty of interesting and fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.

 

What you'll do

As a Sr. Supply Chain Manager, you’ll make sure that we get the right stock to our stores at the right time. This is a unique role with the opportunity to create genuine impact for the lives of everyday people in our region.

 

What you'll need

Successful candidates will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer centricity, and a strong alignment with our core values and purpose. 

• Establish a deep understanding of Careem’s business, internal processes, and overall supply chain, operations, and inventory management processes
• Lead the Item Planning process ensuring that the bottom-up items/ volume forecast are aligned with category targets.
• Analyze Item Sales, Margin, OOS, Rate of Sale, Item Productivity, and Damage & Expiration performance vs. goal; create and drive action plans to improve the business
• Develop efficient inventory flows to improve on Quality & Performance KPIs across core-categories, working alongside Business Development teams & Suppliers.
• Close collaboration with Suppliers to optimize fulfillment and achieve best-in-class fill-rates.
• Stay updated on inventory management/supply chain best practices in an e-commerce and last mile delivery environment. 
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
• Self-starter - the ability to self-serve, investigate and get the data we require will make you much more effective in this role

 

Where you'll be

• Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home. 
• You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.  

 

What we’ll provide you

In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.   

As a Careem colleague you will be able to: 

• Be part of a Remote-First organisation
• Work from any country in the world for 60 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds 
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day

https://boards.greenhouse.io/careem/jobs/5697848002

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Supervisor, I-C Maintenance, ADNOC, Abu Dhabi, UAE

 

ob Purpose

Supervise and perform maintenance of all Instrument & Control and equipment and systems to ensure equipment availability, reliability and integrity.

Job Specific Accountabilities (Part 1)

Maintenance Planning and Execution
•    Ensure availability of required resources for Instrument and Control equipment & systems maintenance execution and schedule expectations to complete the job safely and in time.
•    Plan, schedule, execute and supervise the Preventive/Predictive maintenance and troubleshooting to ensure reliability and availability.
•    Inspect / follow up tasks progress and provide report to ensure timely and quality job execution.
•    Provide technical support, prepare scope of work, contracts, cost reporting and participate in negotiation for equipment repair to meet required standards and cost effectiveness.   
•    Ensure that maintenance records, fault reports, logbooks, are kept up-to-date. Update refurbished equipment database and history for the equipment and their accessories to ensure effective equipment keeping.  
•    Participate and conduct daily /weekly safety toolbox talks to discuss on safety and methods of completing job tasks.
•    Supervise the testing and commissioning of new or modified equipment or systems, ensuring that repairs/ installations conform to correct methods and safety procedures.
•    Participate in the planning, scheduling and execution of shutdown and major overhaul maintenance activities.
Materials Control
•    Monitor availability of tools, equipment, and parts for scheduled jobs to ensure smooth operations. 
•    Prepare list of spares, tools and materials required for the maintenance jobs and issue the Purchase/Material requisitions. Inspect new materials’ specifications to meet specifications and suitability.
•    Initiates requisitions for stores materials and ensures sufficient spares are available on the complex or field.

Job Specific Accountabilities (Part 2)

Job Specific Accountabilities (Part 3)

Generic Accountabilities

Supervision
•    Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
•    Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives.
Budgets
•    Provide input for preparation of the Department/ Section budgets and assist in the implementation of the approved Budget and work plans to deliver Section objectives. 
•    Investigate and highlight any significant variances to support effective performance and cost control.
Policies, Systems, Processes & Procedures
•    Implement approved Department / Section policies, processes, systems, standards and procedures in order to support execution of the Department / Section’s work programs in line with Company and International standards.
•    Comply with all applicable legislation and legal regulations.

Performance Management
•    Contribute to the achievement of the approved Performance Objectives for the Department / Section in line with the Company Performance framework.
Innovation and Continuous Improvement
•    Design and implement new tools and techniques to improve the quality and efficiency of   operational processes.
•    Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the function.
Health, Safety, Environment (HSE) and Sustainability
•    Comply with relevant HSE policies, procedures & controls and applicable legislation and sustainability guidelines in line with international standards, best practices and ADNOC Code of Practices
Reports
•    Provide inputs to prepare Section MIS and progress reports for Company Management

Generic Accountabilities (continue)

Internal Communications & Working Relationships

Contact with line Manager/ peers and other employees within the company/Group as required

External Communications & Working Relationships

Contact with external parties including consultants, third party service providers, and government agencies as required 
 

Minimum Qualification

Diploma in Instrument / Control Engineering or equivalent.

Minimum Experience, Knowledge & Skills

5 years of experience, including at least

Revenues/ Budget: As per approved financial budget
Direct Reports: As per organization chart
Indirect Reports: As per organization chart

Professional Certifications

As applicable

Work Condition, Physical effort & Work Environment

Physical Effort
Minimal
Work Environment
A/C environment, could be exposed to the prevailing weather conditions like heat, humidity & dust during occasional site visits
 

Additional Details

Job Family / Sub Family: Maintenance / Maintenance Execution

Job Dimension

Revenues/ Budget: As per approved financial budget
Direct Reports: As per organization chart
Indirect Reports: As per organization chart

Group Company:  ADNOC Refining

https://jobs.adnoc.ae/job/Abu-Dhabi-Supervisor%2C-I-C-Maintenance-Abu/730490922/

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✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

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Supervisor, Maintenance (Telecommunication), ADNOC, Abu Dhabi, UAE

 

Job Purpose

Supervise and provide engineering support for all maintenance activities related to Civil Work for associated administrative / residential buildings in the plant to ensure excellent condition of facilities in line with health & safety procedures.

Job Specific Accountabilities (Part 1)

Maintenance Planning and Execution
•    Review maintenance work orders and develop preventive maintenance schedules for all the civil work within the plant premises and supervise and perform maintenance to ensure safe facility management. 
•    Review drawings for existing facilities or new installations to meet requirements and conduct periodic inspections of accommodation units to ensure that the entire premises are maintained up to HSE standards. 
•    Participate in the evaluation and corrective action plans for facility system repairs, replacements and modifications to facilitate effective completion of tasks as per defined standards and requirements.
•    Supervise the implementation of an effective Trouble Report system together with other day-to-day work of general maintenance and repair for effective tracking/ follow up and timely completion.
•    Maintain and monitor the inventory of all relevant materials and ensure timely replenishment. Prepare materials list and price specifications of supplies and consumables for maintenance and ensure timely delivery and inspect to meet specifications.
•    Participate in commercial negotiations to analyse cost, quality and reliability to obtain optimum benefits to the organization.
•    Plan and supervise the activities and work of Contractor Maintenance team to meet quality and standards.

Job Specific Accountabilities (Part 2)

Job Specific Accountabilities (Part 3)

Generic Accountabilities

Supervision
•    Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
•    Train and develop the assigned staff on relevant skills to enable them to become proficient on the  job and deliver the respective section objectives.
Budgets
•    Provide input for preparation of the Department / Section budgets and assist in the implementation of the approved Budget and work plans to deliver Section objectives. 
•    Investigate and highlight any significant variances to support effective performance and cost control.
Policies, Systems, Processes & Procedures
•    Implement approved Department / Section policies, processes, systems, standards and procedures in order to support execution of the Section’s work programs in line with Company and International standards.
•    Comply with all applicable legislation and legal regulations.
Performance Management
•    Contribute to the achievement of  the approved Performance Objectives for the Department / Section in line with the Company Performance framework.
Innovation and Continuous Improvement
•    Design and implement new tools and techniques to improve the quality and efficiency of operational processes.
•    Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the function.
Health, Safety, Environment (HSE) and Sustainability
•    Comply with relevant HSE policies, procedures & controls and applicable legislation and sustainability guidelines in line with international standards, best practices and ADNOC Code of Practices.
•    Participate in Emergency Response duties as a team member.
Reports
•    Provide inputs to prepare Section MIS and progress reports for Company Management.

Generic Accountabilities (continue)

Internal Communications & Working Relationships

Contact with line Manager/ peers and other employees within the company/Group as required

External Communications & Working Relationships

Contact with external parties including consultants, third party service providers, and government agencies as required 

Minimum Qualification

Diploma in Mechanical or Civil Engineering

Minimum Experience, Knowledge & Skills

5 years of experience in supervising civil maintenance activities within a large industrial organization, preferably in the Oil and Gas industry

Revenues/ Budget: As per approved financial budget
Direct Reports: As per organization chart
Indirect Reports: As per organization chart

Professional Certifications

As applicable

Work Condition, Physical effort & Work Environment

Physical Effort
Minimal
Work Environment
A/C environment, could be exposed to the prevailing weather conditions like heat, humidity & dust during occasional site visits
 

Additional Details

Job Family / Sub Family: Administration & General Services / Facility Management

Job Dimension

Revenues/ Budget: As per approved financial budget
Direct Reports: As per organization chart
Indirect Reports: As per organization chart

Group Company:  ADNOC Refining

https://jobs.adnoc.ae/job/Abu-Dhabi-Supervisor%2C-Maintenance-%28Telecommunication%29-Abu/730490822/

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...

Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:

✅ Entry Level (0-2 Years Total Work Experience) -->  

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✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-cv.html

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

https://www.dubai-forever.com/mid-level-cv.html

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-resume.html

✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html