We need an IT Support Specialist – Tier 1
Zimworx is seeking a proactive and customer-focused IT Support Specialist (Tier 1) to provide first-line technical assistance and support for incoming queries related to computer systems, software, and hardware. This role serves as the front line of IT operations, ensuring employees and clients receive timely, professional, and accurate technical resolutions.
Key Responsibilities
- Respond to user inquiries via phone, chat, or email, providing initial troubleshooting support.
- Diagnose and resolve basic hardware, software, and network issues.
- Escalate complex problems to Tier 2 or Tier 3 teams when necessary.
- Assist with user account creation, password resets, and system access requests.
- Maintain accurate documentation of support interactions in the ticketing system.
- Provide basic training to users on system use and security best practices.
- Support onboarding setup for new employees (workstations, peripherals, credentials).
Qualifications & Experience
- Diploma or Bachelor’s in Information Technology, Computer Science, or a related field.
- 1–2 years of experience in technical support or help desk operations.
- Proficiency with Windows and macOS systems.
- Strong communication and customer service skills.
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!
https://gozambiajobs.com/jobs/176587349-it-support-specialist-tier-1NOTE: Apply to this job with an ATS-friendly CV!
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What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:
And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...
... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.
Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
Senior Professional Level (8 - 40 Years Career Experience)
Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
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We've all heard we need to ”tweak the CV” to match the 'job vacancy’.
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Till Now!
Applying with a generic resumé/CV, does not work, as the Applicant Tracking Software removes non-matching resumé/CV's from the queue of candidates to call for an interview.
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Else, close this website, continue doom-scrolling on your phone, and curse everything/everyone for your failure to find a good job.
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To Do Everything it takes…to find your DREAM JOB.
Navigate here: https://lionify.ai/
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Read the recommendations our customers have given us, on my LinkedIn profile.
https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/
Navigate here for more testimonials/feedback about our expertise and results:
www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html
Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...
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Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:
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Join the Fastest Growing Job Group on LinkedIn:
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Join the Middle East's Best Job Groups on Whatsapp:
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Join our Telegram Group:
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Submit your CV here, as well:
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
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SOCIAL INITIATIVE:
We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!
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