Customer Service Representative (Call Centre Agent), Deluxe Holiday Homes, Dubai, UAE

 Deluxe Holiday Homes is looking for a Customer Service Representative with minimum 2-years of experience in the same field or in Call Center.

RESPONSIBILITIES

• End to end customer interaction.
• Answer to all new or existing guest inquires (complains, requests, questions).
• If reservation quote is requested by customer, prepare and provide quote.
• Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved.
• Call, email, message to upcoming guests to (a) have pre-arrival form submitted, (b) obtain documents, (c) process documents, (d) register with community and (e) complete DTCM registration, etc.
• Answer to guest inquires via OTA channels such as Booking.com, AirBNB, etc.
• Follow up with guests to receive documents/information prior to their arrival.
• Process and improve the documents (such as crop the image, upload into the system, etc)
• Record guests' information and documents in Company’s system as well as DTCM (check ID validity, guest age, etc.)
• Send email to community / register guests prior their arrival with the building.
• Constantly coordinate with team members to have issues solved.
• Work with issue escalation and provide reports as required by management.
• Conduct any other tasks as assigned by management.

REQUIRED SKILLS

• Minimum of 2 years experience in customer service or relevant field.
• Regional / hospitality / call center experience is a plus.
• Excellent communication skills (both verbal and written).
• Excellent time management and organizational skills with attention to detail.
• Collaborative team player.

WHAT WE OFFER

Aside from the monthly salary we also provide the below benefits -

• Visa/EID/Medical Fitness Covered
• Medical Insurance
• Annual Paid Leave
• Ticket every 2 years

ADDITIONAL INFORMATION

• Work 6 days per week
• Off days are fluctuating and are not fixed
• Shifts can be day, evening or night shifts (even full-night coverage shift)
• Office is located in Al Barsha 1, Dubai

https://form.jotform.com/220171835463453

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• Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) --> http://www.dubai-forever.com/executive-level-resume.html

 

 

 

 

Manager - Sharia Training, ADIB, Abu Dhabi, UAE

 

Job Description

Role: Manager Shari’a Training (Internal Shari’a Control Group)

Location: Abu Dhabi - Head Office                   

ROLE PURPOSE:

Managing the tasks related to Shari’a training in ADIB by raising the overall level of Islamic banking awareness across the bank and assisting the Head of Shari’a Training Department (“STD”) in the Internal Shari’a Control Division (“ISCD”).

Key Accountabilities of the role:        

• To assist the Head of Shari’a Training in managing and leading the STD according to best practice in training in general and in Islamic banking training specifically.
• To manage Shari’a and Islamic banking knowledge base in ADIB group through developing training courses and materials to comply with the CBUAE Shari’a Governance Standard.
• To contribute in developing comprehensive training courses (in Arabic and English) with all required materials and infrastructure for all levels of employees and addressing all areas of functions in ADIB group.
• To rely in training on physical and online training using the best technology and programs available in the market with benefiting from online Islamic banking training courses provided by high standard training providers.   
• To assist Head of Shari’a Training Department in developing training courses on AAOIFI Shari’a standards for ISCD staff and ADIB staff as well.
• To contribute in developing training courses for front offices staff and DSU staff on marketing and explaining ADIB’s products and structures of financing transactions.
• To play a highly collaborative role to build solid cross-functional relationships with managers of relevant units.
• To include the requirements as highlighted by the Head of Shari’a Training Department in training modules once discussed with the division heads.
• To assist the Head of Shari’a Training Department in preparing reports at the end of the fiscal year, to the ISSC and CEO with the implementation of training plan of that year.
• Provide ongoing (on-job-training) and guidance to all subordinate staff in order to improve the aware
• ness and the level of Shari’a knowledge and related skills.
• Review and approve goals and objectives for all subordinate staff in line with job profile, plans, staff skills and the Shari’a Compliance strategy.          

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

1. Master’s Degree in Islamic banking.
2. Solid academic skills in training in Islamic banking.
3. CISSA and CIPA certifications (or alternative certifications).
4. Strong knowledge of banking and Islamic banking products.
5. Strong knowledge of AAOIFI Shari’a Standards.
6. Excellent communication and presentation Skills.
7. Excellent training and teaching skills.
8. Fluent in Arabic and English.

Previous experience:  

• More than (7) seven years of experience in Shari’a related functions in Islamic banking.

https://hciq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/569/?utm_medium=jobshare

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You may also submit your CV here >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

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Click on Your Level of Experience:

 

• Entry Level (0-2 Years Total Work Experience) --> http://www.dubai-forever.com/entry-level-resume.html

 

 

• Junior Professional Level (2 - 5 Years Work Experience) --> http://www.dubai-forever.com/professional-level-cv.html

 

 

• Mid Level Professionals (5 - 8 Years Work Experience) --> http://www.dubai-forever.com/mid-level-cv.html

 

 

• Senior Professional Level (8 - 15 Years Work Experience) --> http://www.dubai-forever.com/professional-level-resume.html

 

 

• Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) --> http://www.dubai-forever.com/executive-level-resume.html

 

 

 

 

Assistant Relationship Manager – Private Banking, Bank of Singapore, efinancial careers, Dubai, UAE

 This position is responsible for providing administrative and client services support to Relationship Manager (RMs).

Key  Responsibilities

• Provide administrative and client services support to RMs.
• Liaison between clients and Back office in HO (Singapore) to carry out any client instruction.
• Respond promptly and responsibly to all client enquiries and/or requests and follow through to make sure the client’s request is executed.
• Ensure error free & timely execution of client’s instructions and orders.
• Monitor clients’ transactions and activities in a timely and professional manner.
• Ensure full adherence to Head Office policies including Credit, Account Maintenance, and Compliance etc.
• Ensure timely completion and update on CRM, call reports, documentation, client profile and any other administrative matters as required from time to time.
• Act as a backup to designated Assistant Relationship Manager
• Proactively manage own development needs and attend to relevant training for continuous upgrade.
• Work closely and effectively with non-marketing functions, in particular the Operations and Compliance in discharging daily works
• Maintain clients file, record, documentation, record, etc in order
• Group Core Values-  Conduct business with utmost integrity and professionalism
• Comply at all times with applicable regulatory rules and obligations and any other relevant regulatory body/ authority.

Work Experience requirements

• Private Banking Experience
• Good planning and organizing skills

Education

• University degree in Business Management, Finance, Economics or related disciplines, with professional qualification such as ACCA or CFA

https://www.efinancialcareers-gulf.com/jobs-United_Arab_Emirates-Dubai-Assistant_Relationship_Manager_%E2%80%93_Private_Banking.id13310083?utm_campaign=JS_ME_ALLJOBS&utm_source=EMEA_ME_ENG&utm_medium=PD_AG_INDEED

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You may also submit your CV here >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

 Take Action Now!

Order Your Customized CV!

Click on Your Level of Experience:

 

• Entry Level (0-2 Years Total Work Experience) --> http://www.dubai-forever.com/entry-level-resume.html

 

 

• Junior Professional Level (2 - 5 Years Work Experience) --> http://www.dubai-forever.com/professional-level-cv.html

 

 

• Mid Level Professionals (5 - 8 Years Work Experience) --> http://www.dubai-forever.com/mid-level-cv.html

 

 

• Senior Professional Level (8 - 15 Years Work Experience) --> http://www.dubai-forever.com/professional-level-resume.html

 

 

• Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) --> http://www.dubai-forever.com/executive-level-resume.html

 

 

 

 

Receptionist, Dolphin Bay, Atlantis, The Palm, Dubai, UAE

 At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn. 

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

 

About The Role

As Receptionist, Dolphin Bay you will ensure all guests needs are met and they are assisted in a warm and personalized manner. You will keep a high energy and positive environment while working with a great team. Moreover, you will be involved in special promotions, events, and resort activities at different times. This position will require a flexible approach and does involve working outdoors and standing for long periods of time.

 

 

About You

An ideal candidate will have a strong work ethics and desire to continuously learn and develop at our resort. Previous Guest Services, Opera and Galaxy experience are a must to be a successful candidate. Being in a culturally diverse city, additional languages are a plus.

 

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

https://jobs.kerzner.com/job/Dubai-Receptionist%2C-Dolphin-Bay/730369122/?utm_source=LINKEDIN&utm_medium=referrer

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You may also submit your CV here >>>>>>>>

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• Entry Level (0-2 Years Total Work Experience) --> http://www.dubai-forever.com/entry-level-resume.html

 

 

• Junior Professional Level (2 - 5 Years Work Experience) --> http://www.dubai-forever.com/professional-level-cv.html

 

 

• Mid Level Professionals (5 - 8 Years Work Experience) --> http://www.dubai-forever.com/mid-level-cv.html

 

 

• Senior Professional Level (8 - 15 Years Work Experience) --> http://www.dubai-forever.com/professional-level-resume.html

 

 

• Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) --> http://www.dubai-forever.com/executive-level-resume.html

 

 

 

 

Executive Assistant - Arabic Speaking, Robert Half Talent Solutions, Jeddah, KSA

 The Company

Our client, a well-established and prestigious organisation, are looking for an experienced Executive Assistant to support their high-profile Executive. You will manage your own workload while being part of a collaborative and exciting team. You must be a dynamic and versatile person to be successful in this role.

The Role

Responsibilities:

• Full diary management, arranging all travel and tracking high profile meetings
• Inbox management, flagging most critical issues and ensuring completion
• Liaise with senior internal and external stakeholders, acting as first point of contact.
• Provide personal support for Executive and his family
• Day to day bookkeeping tasks
• Full admin support - pulling reports and filing documentation

The Candidate

Must Have:

• A background or understanding of general finance issues
• Either 4 years EA experience supporting a dynamic senior executive or a fresh Finance graduate with 2 years experience as an Assistant
• Flexible attitude
• Able to work on your own with minimal supervision
• Ability to support as and when required, even out of hours

Salary and Benefits
Competitive Salary

https://www.roberthalf.ae/job/jeddah/executive-assistant-arabic-speaking/65500-0012130443-aeen?rh_job-feed=true?utm_source=Indeed&utm_medium=referral&utm_campaign=Indeed

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You may also submit your CV here >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

 Take Action Now!

Order Your Customized CV!

Click on Your Level of Experience:

 

• Entry Level (0-2 Years Total Work Experience) --> http://www.dubai-forever.com/entry-level-resume.html

 

 

• Junior Professional Level (2 - 5 Years Work Experience) --> http://www.dubai-forever.com/professional-level-cv.html

 

 

• Mid Level Professionals (5 - 8 Years Work Experience) --> http://www.dubai-forever.com/mid-level-cv.html

 

 

• Senior Professional Level (8 - 15 Years Work Experience) --> http://www.dubai-forever.com/professional-level-resume.html

 

 

• Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) --> http://www.dubai-forever.com/executive-level-resume.html