Customer Service Representative (Call Centre Agent), Deluxe Holiday Homes, Dubai, UAE

 Deluxe Holiday Homes is looking for a Customer Service Representative with minimum 2-years of experience in the same field or in Call Center.

RESPONSIBILITIES

• End to end customer interaction.
• Answer to all new or existing guest inquires (complains, requests, questions).
• If reservation quote is requested by customer, prepare and provide quote.
• Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved.
• Call, email, message to upcoming guests to (a) have pre-arrival form submitted, (b) obtain documents, (c) process documents, (d) register with community and (e) complete DTCM registration, etc.
• Answer to guest inquires via OTA channels such as Booking.com, AirBNB, etc.
• Follow up with guests to receive documents/information prior to their arrival.
• Process and improve the documents (such as crop the image, upload into the system, etc)
• Record guests' information and documents in Company’s system as well as DTCM (check ID validity, guest age, etc.)
• Send email to community / register guests prior their arrival with the building.
• Constantly coordinate with team members to have issues solved.
• Work with issue escalation and provide reports as required by management.
• Conduct any other tasks as assigned by management.

REQUIRED SKILLS

• Minimum of 2 years experience in customer service or relevant field.
• Regional / hospitality / call center experience is a plus.
• Excellent communication skills (both verbal and written).
• Excellent time management and organizational skills with attention to detail.
• Collaborative team player.

WHAT WE OFFER

Aside from the monthly salary we also provide the below benefits -

• Visa/EID/Medical Fitness Covered
• Medical Insurance
• Annual Paid Leave
• Ticket every 2 years

ADDITIONAL INFORMATION

• Work 6 days per week
• Off days are fluctuating and are not fixed
• Shifts can be day, evening or night shifts (even full-night coverage shift)
• Office is located in Al Barsha 1, Dubai

https://form.jotform.com/220171835463453

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