Rooms Controller, Doha, Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.
We need a Rooms Controller

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar.

You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay

What’s the job?

As a Front Desk Agent, you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

Your day-to-day

• Completion of all Opera reports that are focused on blocking certain room types for guests
• Responsible for booking all the rooms prior to arrival, maintaining and ensuring accurate inventory availability
• Must be able to assist in front office operations during the busy times
• Prepare and ensure timely delivery of daily reports
• Be familiar with all S.O.P.s and Job Aids relating to the Front Office Operations
• Develop and maintain positive productive working relationships with other associates and departments
• Actively listen to and consider the concerns of other associates, responding appropriately and effectively
• Review the concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments
• Participate in the training and development of the rooms control team and provide training to associates when necessary
• Be in charge of the MRT/PPM program with housekeeping and Engineering departments
• Support and practice Empowerment within the Front office team
• Perform other duties as assigned by the Front Office Manager, and assist in any other areas of the Front Office as required to ensure a smooth operation and exceptional guest experience.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

What we offer

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking “Apply Online”

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

DETAILS TO REGISTER FOR THIS JOB:

Send your updated ATS-compliant CV:

https://careers.ihg.com/en/job-details/?jobref=Rooms+Controller%7cGB%7c158676&src=JB-10920


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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


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