Customer Program Manager, Dhahran, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.
We need a Customer Program Manager

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose

To design, implement, and oversee customs clearance programs and systems, ensuring compliance, efficiency, and continuous improvement in alignment with DHL and Saudi Customs regulations.

Your Tasks:

Customs Strategy & Compliance:

• Develop and maintain customs clearance policies, procedures, and systems.
• Ensure compliance with Saudi Customs, GCC, and international trade regulations.
• Monitor regulatory changes and adapt programs accordingly.
• Maintain up-to-date knowledge of Saudi and GCC customs laws.

Program & Process Management:

• Design and implement customs clearance programs and workflows.
• Lead customs-related projects, including system implementations and process improvements.
• Ensure system integration and data accuracy across platforms.
• Collaborate with IT, Operations, and Compliance teams to enhance customs automation and data integrity.

Performance & Risk Management:

• Monitor and report on customs KPIs, including clearance times, costs, and compliance metrics.
• Conduct regular compliance audits and risk assessments.
• Implement corrective actions for non-compliance.
• Ensure proper documentation and record-keeping.

Training & Development:

• Train and support operations teams on customs processes and systems.
• Develop training materials and deliver customs process training.
• Lead and develop customs program team members.
• Conduct performance reviews and support career development.

Stakeholder & Team Leadership:

• Manage relationships with customs authorities and other external stakeholders.
• Drive a culture of safety, compliance, and continuous improvement within the customs team.
• Foster a culture of continuous improvement and accountability.

Your Profile:

• Business Acumen: Deep understanding of customs operations, trade compliance, and financial impact.
• Regulatory Insight: Keeps current with customs laws, GCC regulations, and international trade agreements.
• Stakeholder Management: Builds strong relationships with customs authorities and internal teams.
• Leadership & Influence: Leads without direct authority and drives change across functions.
• Strategic Thinking: Aligns customs programs with business objectives and regional strategy
• Saudi/GCC customs environment required, Proven track record in program delivery and system implementation, Management experience in a multinational environment
• Bachelor’s degree in Logistics, Supply Chain, Business, or related field
  Customs broker certification or equivalent preferred
• Strong written and verbal communication skills are essential
• Strong Analytical skills
• Fluent in English, Arabic language is an added advantage.
• Attention to detail
• Be an effective team player with ability to work under own initiative
• Ability to work on a team and independently
• Strong organizational skills

Our Offer:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

DETAILS TO REGISTER FOR THIS JOB:

Send your updated ATS-compliant CV:

https://careers.dhl.com/global/en/job/DPDHGLOBALAV336018ENGLOBALEXTERNAL/Customer-Program-Manager?utm_source=indeed&utm_medium=phenom-feeds&utm_campaign=organic_indeed


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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


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