Head of Middle East & Africa Commercial & Support, Airbus, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Job Description:

Job objectives

Ensure profitable growth of Aftermarket customer segment

Ensure right sales cost base 

Identify business potential and describe long term plans for its achievement

Ensure high level of customer satisfaction including fulfilment of support obligations for Airbus

Office Manager Satair Dubai Site

Position will refer to HO of Commercial & Support EMEA (ASCE)

Primary responsibilities

Ensure adherence to the targets for revenue, profit and cost budgets for the function, as expressed in budgets and in the AOP

Ensure proper management of Satair’s opportunity pipeline using the CRM tool

Ensure understanding of the customer and supplier situation and needs to ensure proper regional support 

Implement collaborative efforts between COD, Supply Chain, Product Management and other relevant departments where necessary

Ensure functional effectiveness in order to meet defined KPIs, which may be revised from time to time

Understand the global and regional market requirements and be voice of the customer inside Satair

Contribute to the overall CSIP result by consolidating and coaching corrective and preventive improvement actions

Continued customer communication and relationship management through continuous visits and corresponding communication about CSIP actions and progresses

Represent Airbus/Satair during customer events, such as exhibitions, symposia, conferences, etc. 

Improve the collective efficiency on operational issues through efficient management and decision process

Actively contribute to the existing product and services improvements based on customer/market feedback

Serve as the office manager for the Satair Dubai including direct or proximity management of the employees in the region

Represent and ensure a close link between Satair in the region and the Airbus Commercial and Service organisation

Ensure adherence to HR policies and headcount planning for Dubai Site

Actively work on leadership culture improvement 

Set clear objectives, targets and success criteria for own area in accordance with management and ensure compliance, this includes annual reviews and qualification assessment, skills development; on-board and train newcomers

Secondary responsibilities

Support sales team in development of objectives and account plans

Assist in managing customer complaints or issues addressed

General

Comply with Satair’s mission, values and Quality Management procedures

Comply with Satair’s guidelines on Ethics & Compliance

Understanding, sharing and living of Satair values and rules

Respect Satair processes and procedures agreed per function 

Keep the direct report informed of the status of agreed tasks and of any critical problem areas

Participate in optimizing Satair’s business procedures by applying existing Satair’s IT systems

Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements

Identify and offer suggestions to improve efficiency

Be well informed about and familiar with the latest developments in Satair's business

Have an inter-cultural understanding

Participate in occupational safety and health efforts

Contribute towards a positive and inspiring working environment

Personal & interpersonal skills

Customer minded

Strong team player

Excellent communication skills

Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward

Ability to balance and align varying interests of stakeholders

Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders

Ability to work in an international context

Professional skills

Strong business acumen

High degree of aviation business understanding specifically in the area of spares support, supply chain management, maintenance, understanding of material support obligations from aircraft purchase agreements

Knowledge, understanding and experience in the distribution material business segment

Knowledge, understanding and experience in the used materials and aircraft broker segment

Strategic and operational sales management

Leading and coaching key account management teams

Frequent traveling

Management & leadership skills 

Strong stakeholder management

Relationship management

Leadership of multi-cultural team

Effective collaboration with other leaders in Satair

Act according to Satair’s management guidelines and tools

Ability to execute and drive change

KPIs 

Ensure continuous improvement of customer satisfaction (CSIP)

Achieve set sales-oriented objectives

Adherence to headcount and cost budgets

Level of employee satisfaction

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Africa and Middle East FZE

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Leadership <JF-FA-EM>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

DETAILS TO REGISTER FOR THIS JOB:

https://ag.wd3.myworkdayjobs.com/en-US/Airbus/job/Dubai-Area/Head-of-Middle-East---Africa-Commercial---Support_JR10236712

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