Analytics Manager, Kitopi, Dubai, UAE

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Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science,  artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

Together with the Product, Engineering, Data, AI, and Robotic departments, we are creating various applications starting from highly personalized selling apps (web & mobile), through the kitchen management system, customer service, delivery, control, and business applications which help us to make decisions and determine the further direction of product development and more. We currently have around 40 applications in microservice architecture and we will constantly be creating new ones.

At Kitopi, we partner closely with business and product stakeholders to enable data-driven decision-making. Our data organization is structured into data verticals that focus on specific business domains, supporting all reporting and analytical needs within those areas. Each vertical is empowered with data analysts, data engineers, BI specialists, platform engineers, and ML engineers as required. Data verticals of similar domains are grouped to form a cluster. As an analytics manager, you will be responsible for leading our operations data cluster and collaborating with cross-functional teams to drive business success.

In brief:

Lead data analytics and reporting efforts for an operations cluster comprising of kitchen operations, logistics and supply chain data verticals.

Manage a team of data analysts and associate analytics managers, providing guidance and support to enhance their skills and performance.

Collaborate with cross-functional teams to identify business needs, design data-driven solutions, and ensure successful implementation.

What You'll Do

Team Leadership: Leading, managing, and developing a high-performance team, including daily tasks, weekly milestone planning, one-on-one meetings, quarterly objectives, and bi-annual performance evaluations

Strategic Leadership: Demonstrates exceptional strategic thinking skills, anticipates future trends and opportunities, drives innovation through data, and provides visionary guidance to shape the organization's analytics roadmap.

Data Vision: Supports and contributes to the team’s leadership in defining and operationalizing the processes and initiatives supporting the data vision.

Collaboration: Establish close and productive professional relationships with business and product partners. Contribute to weekly meetings to align on the cluster and vertical priorities and challenges, lead/support updates, provide guidance on the best practices.

Communication: Communicate effectively with stakeholders and cross functional leaders through asking questions, seeking clarifications, pitching ideas, and providing clear status updates. Facilitate negotiations and problem-solving through effective conversations.

Domain Knowledge: Develop a deep understanding of the domains in which the team operates, including hands-on experience with the data, metrics calculation, data quality issues and underlying business processes as well as software products supporting these.

Project Management: Lead complex, cross-functional and/or cross-domain data projects involving multiple stakeholders and dependencies. Supervise and communicate progress, resolve issues, allocate resources and mitigate risks.

Documentation: Contribute to data documentation by ensuring all projects are documented and continuously updating the knowledge base with relevant information.

Analysis and Synthesis: Support data analysts in their analysis and synthesis, reviewing their work, and suggesting new ideas.

Presentation and Influence: Prepare presentations for stakeholders and leadership, effectively explain technical concepts in a simple and concise manner and mentor analysts to effectively present their work. Use analytical insights to positively influence decision management.

Feedback: Accept and provide objective and constructive feedback, promoting a culture of open communication, growth, and trust within the team.

Process Improvement: Continuously identify and improve processes and practices by working with cross-functional teams to implement changes that lead to increased efficiency and productivity.

What Are We Looking For

At Kitopi, we value alignment with our mission and principles. The successful candidate will share these values and work in accordance with them.

Bachelor's or Master's degree in Computer Science, Mathematics, Statistics, Economics, or related field.

Minimum of 10 years of experience in analytics and reporting, with at least 4 years of experience in leading a team of analysts and collaborating with senior business leaders.

Strong technical skills in data analysis, statistics, data warehousing, aggregation frameworks, and database management. Familiarity with SQL, Python, and DBT is preferred.

Expertise in data visualization tools such as Tableau and PowerBI.

Excellent project management and organizational skills, including the ability to handle multiple projects, meet deadlines, and collaborate effectively with cross-functional teams.

Strong written and verbal communication skills to convey results and insights to stakeholders.

Excellent problem-solving and critical-thinking abilities to analyze complex data, develop actionable insights, and make informed decisions.

Ability to lead and motivate a team, coach them on multiple fronts, delegate tasks, and manage performance.

Commitment to continuous learning and innovation, leveraging industry best practices and latest technologies

Experience working in a fast-paced or startup environment, with the ability to adapt to rapidly changing requirements.

Deep familiarity with relevant technologies is a plus.

Technologies We Use

Data Warehouse / Big Data: Snowflake, ADL, and Postgres

Reporting: Power BI

Data Pipelines: Kafka, Python, SQL, Airflow, Airbyte, and DBT

ML Ops: Amazon SageMaker

Platform: AWS

Repository: GitHub

Analysis: SQL, Python, and Excel

Presentation: Power BI, Google Sheets, and Google Slides

Documentation: Confluence and DataHub

Project and Task Management: Jira

Recruitment Process and Timeline

First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding - this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.

Benefits

- Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself

- You'll be involved in customized workshops run by Kitopi Academy

- You’ll have a chance to work in an international, diverse, and inclusive environment

- You’ll be part of one of the most caring communities out there.

- Finding a chance to become a shareowner with our ESOP plan (T&C Applies)

- Free and unlimited access to a nutritionist because we care about you

- No Dress Code!

- Extended maternity and parental leave

- The infamous team activities and social events are bursting with fun

- Inclusive Private Health Insurance

- Up to 50% discount from Kitopi brands

- 24 working days annual leave as per the company policy

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong. 

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we're all proud to work for.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of. 

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.

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