Lead Engineer - Fleet Management, GE Aviation, Dubai, UAE

Job Description Summary

The Aviation Systems Field Support Engineer will be part of a global team providing technical support to assigned GE Aviation Systems customers. In this role you own the operational relationship with the airline(s), respond to in-service issues and inquiries, provide troubleshooting assistance and AOG support. You will be expected to maintain a broad overall appreciation of in-service platforms and Avionics & Power products and facilitate the use of approved processes to ensure support is customer focused and in compliance with airline and airframer support agreements.

Job Description

Roles and Responsibilities:

Provide technical support for all Systems products to ensure customer service excellence for assigned accounts
Responsible for building strong long-term relationships with specific customers
Responsible for knowledge of assigned products, their associated configuration installations, and repair structure
Gather and analyze the shop and tear down repairs for trends and provide reports to the customer as required
Drive on time delivery of customer queries, and be knowledgeable of and sensitive to business, social, and cultural issues significant to their customers
Responsible for daily monitoring and verification of withdrawals, replenishment of available parts and to drive fulfilment of repair orders
Carry stock check audit for inventory as directed and work closely with warehouse team
Support the development of the field support global strategy in line with overall GE Aviation vision
Work closely with Services Product Line Leaders and Region Sales Leaders to ensure field support of growth opportunities
Assist Product Support Engineers with defect investigation and use appropriate technical data to support reliability analysis and investigations
Manage cost control, quality, and operations-oriented customer communications
Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication, and technical discussions
Implement Operational Safety Policy, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices
Global interaction with One Aviation Customer Teams, Product Support, Product groups, Sales & Repairs teams and Fleet Support
Deputize for the Systems Field Support Leader at technical and strategic meetings when requested

Requirements/ Qualifications:

Minimum bachelors degree or equivalent in Aerospace or Electrical/Electronics discipline or similar level of knowledge and experience
Significant experience in a broad base Aerospace industry or Aviation products
Customer Centric – skilled/expert regarding customer requirements, translating them into clear deliverables
Product Knowledge – skilled in the theory and operation of defined products, able to assist in identification of root cause failure
Technical Communication – skilled in the presentation of technical information both verbal and written, adapting material for the target audience
Problem Solving – skilled/expert in analyzing and identifying or proposing solutions to problems using a wide range of data

Desired Characteristics:

Bachelor’s degree in Business, Electrical Engineering or Mechanical Engineering is preferred
At least 5 years of experience in a customer support role or project management
Ability to manage multiple priorities and tasks simultaneously
Lean experience and training are preferred
Ability to work with customers meeting commercial contractual terms within the terms of the contract
Strong oral and written communication skills
Strong interpersonal and leadership skills
Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributes constructively
Focused: quick learner, strategically prioritizes work, committed
Leadership ability: strong communicator, decision-maker, collaborative
Problem solver: analytical-minded, challenges existing processes, critical thinker

https://jobs.gecareers.com/aviation/global/en/job/GE11GLOBALR3643894EXTERNALENGLOBAL/Lead-Engineer-Fleet-Management?utm_source=linkedin&codes=linkedin&utm_medium=phenom-feeds

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