About this job:
Job Summary:
Customer support Agent is responsible for clients I after sales technical support. He is responsible to ensure the proper functioning of all vehicles’ tracking systems by keeping continuous contact with the customers.
Major Responsibilities:
Checking and ensuring
the units proper functionality on daily basis.
Reporting to the
customers if any faulty unit is found.
Coordinating with the
customers about the vehicles’ availability.
Liaising between the
customer vehicles’ availability and the technicians’ schedules.
Arranging the
schedules for the units Maintenance / Removals / Installations / Transfer.
Charging the customers
for any chargeable activity by referring to the contract.
Managing the units’
assignment / deactivation on the system.
Ensuring the unit is
reporting properly in case any new installation or unit transfer.
Reporting to the
customer the work done report immediately after any activity done by the
technician.
Troubleshoot the
software issues reported by the customers.
Reporting to the
software developers any related issues that cannot be solved by the customer
support agent.
Configuring the units
based on the installation requirements.
Troubleshoot the units
in case any related issue.
Testing any new or
existing hardware to meet a specific requirement.
Assisting the
customers through the phone / Email / Face to face to clear any query.
Performing the
training sessions to the existing or the new customers.
Reporting to the
accounts team the chargeable activities done by the technicians.
Regularly visiting the
customers to build and maintain a strong relationship.
Preparing a daily /
weekly / Monthly report based on the work requirements and the tasks
assignment.
Any other work-related
task that may arise as per the HoD instructions.
Skills required:
Excellent
communication skills both verbal & written.
Should have excellent
interpersonal skills and ability to organize day to day operational activities.
Demonstrated
proficiency with Microsoft Windows and Microsoft Office.
Ability to manage
installation Schedules and Technicians teams.
Able to learn new
technologies quickly. Demonstrated willingness to keep technical skills and
knowledge up to date.
Excellent
organizational skills and ability to adapt easily.
Ability to prioritize
and work around deadlines.
Ability to remain
professional, confident and patient at all times.
Must be a team player,
able to work effectively and contribute value with limited direction.
Strong dedication to customer service.
Minimum Educational
Qualification: Bachelor’s degree in Electronics Engineering.
Minimum Experience: 03 - 05 Years
Salary: AED 4,000 - 4,500.
Candidates on Visit Visa can join immediately will be preferred.
https://samtech-me.betterteam.com/customer-support-agent-electronics-engineer
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