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Be part of something bigger. Decode the future.
At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home.
All about the role:
Daily processing & execution of customer orders while ensuring a close follow-up with Supply & Transport planning team in order to ensure a best in class service to our customers.
The jobholder will play a key role of coordination between Customers, Sales Team, Product Line and Supply & Transport Planning team – taking the ownership of the orders execution & suggesting the solutions to logistic / freight forwarding / document clearance activities.
Understand the b2b approach of business and able to build and sustain the dialogue internally between Sales & SC and externally with the customer to find the ways to execute the orders.
What you’ll do:
Take ownership of order execution in b2b business model – build the dialogue with the customers, suggest the decisions
Build sustainable relationships and trust with customers through open and interactive communication
Resolve any problems or queries that our customers might face
Review and verify orders information’s and shipping instructions to ensure 100% accuracy.
Identify and assess customer’s needs to achieve satisfaction.
Maintain factory production details and communication of open orders report.
Prepare quotes pertaining to new Sales queries and demands
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Ensure Management commitment in terms of Business call numbers is delivered on a monthly basis.
Drive to achieve “Order Processing” and “Delivery Services” related KPI’s
Follow communication procedures, guidelines and policies
Maintains a positive, empathetic, and professional attitude toward customers always
Provides feedback on the efficiency of the customer service process
Go the extra mile to engage customers and ensure their satisfaction
Who You Are
Minimum 2 years Supply Chain Execution or Logistic or Order Management Experience in B2B business
Bachelor’s degree required
Understanding of Inco terms, freight activities and documentation
Knowledge of SAP ECC
Advanced computer software skills (Excel, PowerPoint, Pivot tables)
Core Competencies
Fluent English
Proactive & positive approach
Must have strong attention to details
Ability to communicate with all levels in the organization and work effectively in a team environment.
Multitasking and coordination between internal departments
Drive for Results.
Customer Focus.
Planning
Where you'll be:
This is a full-time position, based at Dubai Office
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!
https://career.electroluxgroup.com/global/en/job/EISAGLOBALJR63408EXTERNALENGLOBAL33793/Supply-Chain-Execution-Specialist?utm_source=LINKEDIN&utm_medium=phenom-feedsNOTE: ATS-friendly CV is COMPULSORY!
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