Key responsibilities:
Building and maintaining strong, long-lasting customer relationships
Develop new business with existing clients and/or identify areas of improvement to meet targeted revenue increase
Forecast and track key account metrics (e.g. quarterly container volume results and annual forecasts)
Initiate smart solution to help the company to tab into new opportunities, empowering automation and digitization
Overseeing customer account management, including negotiating contracts and agreements to maximize profit
Serve as the direct point of contact with assigned clients to ensure prompt and accurate service to exceed client expectations.
Managing clients’ needs, including overseeing all operational and account management tasks throughout the lifecycle of any engagement.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Demonstrate critical thinking and make key decisions on behalf of our clients throughout the lifecycle of our service.
Assist with challenging client requests or issue escalations as needed
Follow up with clients and make visits to client locations.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Maintain and help creating company’s policies related to credit, pricing, account management and required service deliveries
Maintain and organize all records for a client’s transactional event(s).
Stay informed on various legal requirements to maintain compliance with local regulations
Perform other related duties as assigned
Promote and demonstrate positive behaviours in harmony with DP World’s Principals.
Accountable for leading, mentoring and team engagement.
Providing direction, promoting collaboration and ensuring the team are enabled to achieve goals and objectives of the business
Measure and monitor performance against critical criteria, policy and guidelines established by DP World
Ensure compliance to DP World, Environment, Health, Safety, Security & IT policies and procedures.
Understand and adhere to DP World’s Code of Conduct and Ethics policies
Ensure adherence to DP World standards and policies.
Ensure data security is maintained to protect the privacy and interest of clients and key stakeholders.
Manage team of professionals and disseminating knowledge through continuous learning and development.
Perform other related duties as assigned by the line manager.
Job requirements:
Qualifications: Bachelor’s/ Master’s degree in business administration or relevant and certification in statistics or economics.
Experience: 12 to 14 years in in Marketing, Trade, Product management from within the ports or shipping industries. Candidates with GCC experience will be preferred Previous
Competencies and skills:
Business acumen: identify key revenue and cost drivers and understand their impact on an overall business case
Financial analysis: understand and evaluate complex financial models to determine the accuracy of projections
Proficient in MS Office applications (Excel & Word)
Excellent interpersonal, communication, critical thinking, and problem-solving skills, and confidence to operate in a customer-centric manner and advanced in English
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