Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Connecting People. Improving Lives.
Currently we are looking for an Operations & Customer Service Coordinator who will act as key contact for allocated customers and handles their end to end inquiries from managing operations to ensuring documents are completed and updated in a timely and efficient manner according to regulations and internal procedures and solving customer complaints for his/her actions at the defined workplace, in particular for the timely, proper and complete completion of all tasks that arise, taking into account internal requirements, applicable regulations, guidelines and laws.
If yes, please read on.
Your task will be:
Creates and confirms the transport order: to collect Export shipment at the point of origin / to ensure delivery to the end customer for Import shipment
Prepares, controls and distributes all required Export/Import documents to carriers, freight forwarders etc. according to regulations and internal procedures
Checks colleagues' answers and validates the required documents
Determines the shipping status in the Export/Import area along the transport
Is responsible for checking Export/Import documentation and customs clearance
Recognizes operational performance deviations and develops proposed solutions
Maintains excellent relationships with carriers, freight forwarders, customs etc.
Works with the IT system to know the current status of the shipment
Identifies performance issues and suggests solutions for improvement
Your profile should look like:
Completed training as a clerk for forwarding and logistics services
Extensive knowledge of Etihad Rail
Very good administrative skills
Very good knowledge of English (spoken and written)
Good IT and PC skills (MS Office, etc.)
We offer:
· Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
· Flexible working hours with the possibility of occasionally working from home upon agreement
· Possible further career development
· Competitive salary
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