Learning & Quality Manager, voco, Riyadh, KSA

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

 We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

 We’re growing; grow with us.

 Exceptional design meets contemporary comfort at voco® Riyadh . We’re on King Fahad Road at the heart of the city’s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.

 

Responsibilities

Create and execute learning strategies and programs

Evaluate individual and organizational development needs

Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)

Design and deliver e-learning courses, workshops and other trainings

Assess the success of development plans and help employees make the most of learning opportunities

Help managers develop their team members through career pathing

Track budgets and negotiate contracts

Hire and oversee training and L&D Departmental Specialists

Requirements and skills

Proven experience as an L&D Manager, L&Q Manager or similar

Current knowledge of effective learning and development methods

Familiarity with e-learning platforms and practices

Experience in project management and budgeting

Proficient in MS Office and Learning Management Systems 

Excellent communication skills.

 

 

In return for your hard work, you can look forward to a competitive salary and benefits package – including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

 

And because the VOCO Hotels & Resorts brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to VOCO and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.

You must meet the legal requirements to work in Kingdom of Saudi Arabia. 

 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

https://careers.ihg.com/en/job-details/?jobref=Learning+and+Quality+Manager+-+voco%c2%ae+Riyadh|US|104005

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Specialist-T&D Deployment - HR, Alshaya Group, KSA

Human Resources

From strategic guidance to supporting the day-to-day needs of managers and employees, the Human Resources Division drives best practice across the Alshaya business.  HR is segmented across generalist and specialist functions including HR services, recruitment and talent management. These are just some of the teams that support over 120 nationalities working across multiple brands and geographies. Our continued growth and expansion can only be achieved by recruiting, training and nurturing the best global talent. That’s what we do.

Job Purpose: 

To train and develop the mandatory knowledge and necessary skills for various divisions of Alshaya Businesses. To craft a cohesive learning and development plan for new Joiners at various levels to ensure efficient execution of talent and development interventions of various roles leading to business productivity.

Accountabilities (but not limited to):

Onboarding & Induction

To ensure every employee joins the stores / Support Functions getting the Group Induction  program as required.  

To help store managers with the sign off for every new hire on-job learning (1month plan) in the store

To accurately report trained new hires vs joined and OJT completion by working with Line Managers and report any misconduct to T&D Manager/ HR Manager for corrective action.

Do a rigorous follow up on 30/60/90 cycle.

Training and developing Divisional teams

Identifying the training & developmental needs of various businesses, developing formal educational or training programs or classes in a form of quarterly learning calendar, and teaching or instructing others.

To Communicate with the training coordinators all the needs for every session, to have a smooth training environment

To deliver the Training programs assigned to him/her in their calendar following the standard facilitator guidelines in the stores

To create an engaging learning environment for his/her audience where they will enjoy the training and take on the challenges

To collect observations, feedback and recommendations from training sessions and report them to L&D Manager

To create a training session attendee interactivity report to be sent to be reviewed by L&D Manager through LMS portal

Coaching & On the job training – Various Business Functions

Identifying the developmental needs of retail staff and coaching, mentoring, or otherwise helping them to improve their knowledge or skills in their respective zones.

To observe and provide constructive feedback, and give a realistic and achievable practice to follow to improve performance.

To discuss with the store manager the support required from him/her towards their employees to help them achieve their job goals.

Develop in Store Coaches  for enforcing learning culture inside the store.

Content Development & Instructional Designing

To produce timely content as per the TNA and as per the business requirement.

To ensure the usage of various content development methods and tools for maximum impact and effective training delivery. 

To facilitate and design E-learning modules for the target audience.  Use a blend of  audio , visual learning methods.

Productivity  – Performance Improvement Plans to enhance productivity

To assess the progress of retail staff’ job productivity after role based training programs such as mandatory learning, and provide feedback for maximum effectiveness & efficiency with well-defined business results.

To link training delivery to predefined individual & business results and maximize the impact of learning

Administration – Learning Reporting

To complete reporting of all the training activities conducted  on a daily basis, in addition to posting the plans and  submission of records on Trainers portal on a regular basis without any deviation.

Preparation of all the required training plan / materials and activities one week in advance and communicate the same to respective stores.

Qualifications and General Abilities: 

Graduate (Bachelor degree with HR Specialization) / HR certifications, L&D Diploma.

Arabic language: Native (for KSA hiring) & Nationalized territories.

English language:  Intermediate high (read, write, and speak).

Use of technology: Microsoft Office with professional level, excellent in spreadsheets, database, work and PPT and using e-learning management systems, Video editing software’s an added advantage.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Mathematical Ability - Retail mathematical notions.

Minimum on the job experience: At least 6+ years’ training experience in learning design and delivery. Essential retail experience preferable worked in Retail, Hospitality& entertainment operations. Ability to design and deliver content for various divisional Employees.

Competencies – Functional (job specific):

Adaptability

Identify and employ training techniques per individual learning styles

Full understanding of group dynamic, and how to create a learning environment

Ability to facilitate a healthy discussion leading to productive outcomes

Customer Orientation

Ability to manage & deliver service to the key stakeholders.

Facilitation skills

Ability to conduct full range of training activities, like role plays, games, discussions, activities, and simulations in a professional and interesting manner for all types of training programs

Grouping and managing delegates appropriately to maximize learning opportunities

Using a selection of different methods to encourage learners to take responsibility for learning

Monitoring group dynamics and make appropriate interventions

Adoption of highly flexible approach to find different ways of achieving learning objectives

Communication & personal skills

Express ideas, concepts and explanations clearly and effectively

Verbally communicate precisely, clearly, and audibly using inflection

Structure and present content and material effectively making appropriate use of emerging technologies and all resources

Reinforce and check understanding of the key points from the intervention

Questioning skills

Use a variety of standard questioning types to aid learning

Handle learner questions appropriately and effectively

Use reflective questioning to get the delegate to take responsibility for learning

Use active listening techniques

Coaching & Counseling skills:

Recognition and resolution of knowledge and skill gaps

Encouraging and motivate employees to aspire to reach their top potential

Creation of appropriate environment for counselling

Equipment with multiple coaching models and methodologies

Measure the effectiveness of T&D Interventions

Ability to link training programs with realistic job related outcomes

Ability to communicate job progress of his/her trainees to the Training Manager

Interpersonal skills

Maintain healthy communication with the stakeholders

Live by Alshaya group’s core values 

Work Context: 

Class room Training Delivery: Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing retail staff.

Store Visits – On the Job training: Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills in the store.

Duration of a typical work week: Working hours: as per store timing to comply to net 8 working hours per day excluding the lunch break and prayer time. 80% of the time present in the assigned stores in his/her region/territory Coaching à 10% of that time performing administration tasks in the store. 10% of the time in class room delivery.

Communicating with Supervisors, Peers, or Subordinates: Providing information & development feedback to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Regular status updates and meetings with the Business stake holders.

Scope of work: Play a vital role in people development – by conducting Management , floor level workshops.

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: 05 Feb 2023 Arab Standard Time

Application close: 04 Mar 2023 Arab Standard Time

https://jobsearch.alshaya.com/cau/en/job/575978/specialisttd-deployment-hr-ksa-wp

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What is an ATS CV?

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If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭

SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭

Regional Service Manager, HCP Automotive, Jeddah, KSA

Our client is a franchised dealer with several branches in key locations across the Kingdom of Saudi Arabia. They have excellent aftersales facilities, and their teams have won multiple awards. The business is snowballing, and they're seeking to appoint a Regional Service Manager who can achieve service volumes and profit objectives by motivating and developing the service team to be fully competent in their job roles. 

The Role

Maintain high standards of the service team through effective coaching and performance management.

Maintain customer service standards and ensure understanding and adherence to the requirements of the Company ethos.

Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales) to align with the manufacturer's and Dealership's operational requirements. 

Ensure all Service processes meet quality standard requirements and that they are implemented in a consistent manner.

Who we're looking for

A professional OEM-approved Service Manager (or Aftersales Manager) who has a proven track record of delivering excellence with luxury or premium automotive brands.

At least five years of experience as a Service Manager

Can develop a strategy to achieve the departmental goals and objectives, considering the organisational values, resources, and external environment.

Ability to build relationships with senior managers from within the business and from the manufacturer to ensure all the Centres receive the appropriate level of support.

Awareness and understanding of customer expectations and how they can be met through each Dealership.

The Package

Base salary SAR 20,000 per month plus competitive bonus scheme, accommodation, company car, annual air ticket, private healthcare and 30-days annual leave

Application

Apply with your most up-to-date CV in Word format.

HCP Automotive is the Middle East's leading automotive recruitment and search consultancy, working across all areas, from independent garages to dealer groups and OEMs.

https://www.hcpautomotive.com/jobs/regional-service-manager-717/

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If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

...And, you'll keep wondering why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV:

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Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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Want CV Samples & Templates for FREE?

Click on the CV's below to begin:





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Join the Middle East's Best Job Groups on Whatsapp:





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Join the Fastest Growing Jobs Group on LinkedIn:





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Join our Telegram Group:





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Submit your CV here, as well:





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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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