Cloud Client Success Manager – Architect, IBM, Riyadh, KSA

 At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a Customer Success Manager (Architect) you will apply your technical skills to help our
customers achieve their business outcomes with Hybrid Cloud & AI Growth Offerings. You will be
responsible for use case identification, solution architecture design, MVP builds, and adoption of
our Growth Offerings that run on Hybrid Cloud and Red Hat OpenShift. You will also guide IT
executives through the changes needed to unlock the full value of Hybrid Cloud, show users how
to get value out of their solutions, identify expansion opportunities, and work with the renewal
team to ensure execution of the renewal process.
To be successful in this role you:
• Demonstrate a history of success as a consultant, presales, technical account
management, enterprise architect, or equivalent
• Deeply understand customer business and technology needs; become the face of IBM to
the customer
• Serve as a trusted technical expert for the customer’s cloud migration, deployment, and
adoption of Hybrid Cloud & AI Growth Offerings
• Have a proven track record of leading technical conversations and persuading others to
act based on requirements and value provided by solutions
• Have handled complexity, difficult customers or situations and can demonstrate
resolutions
• Willingness to take initiative and tackle things on your own
• Ability to navigate data and people to find answers
• Execute customer success plan to drive adoption post-deployment.

Required Technical and Professional Expertise

• Technical understanding and hands-on experience with Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation
• Technical understanding of IBM Middleware / Software / Cloud Services
• Experience with enterprise software implementations
• Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
• Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
• Analytical mindset and problem-solving skills
• Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
• Strong interpersonal relationship building and executive communications skills
• Can manage multiple customer accounts and projects simultaneously

Preferred Technical and Professional Expertise

• 8-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
• Experience working with OpenShift and Hybrid Cloud & AI Growth Offerings
• Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud

https://careers.ibm.com/job/15273093/cloud-client-success-manager-architect-riyadh-sa/?codes=JB_Indeed

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Please do submit your CV here as well >>>>>>>>

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Sr Credit Analyst, Honeywell, Riyadh, KSA

 

Join a team recognized for leadership, innovation and diversity

Sr Credit Analyst – KSA 

This position will have responsibility for driving Collections for HBS KSA region. Receivable ageing reduction with focus in resolving past dues/ disputed / collection from delinquent customers are core deliverables. This position will report in to HBS META Collections Supervisor. 

Responsibilities:

·       Partner with Ops, Sales team for monthly cash forecasting, managing day to day follow-ups, collections, dispute resolution and cash application

·       Actively lead the reduction of accounts receivable for HBS customers. Develop relationship and implement strategies for getting timely collections from key customers.

·       Engage with Cross Functional team and deploy strategies / resources to meet Past Dues / AFDA / AR targets and objectives

·       Establish and maintain effective Internal and External working relationships, including Sales, Operations, Customer Service, Finance, Customer and Banking Relationships

·       Key focus on AFDA (Allowance for Doubtful Accounts) de-risking P&L and recovery of Balance Sheet AFDA.

·       Credit Risk Management: Periodic credit evaluation of existing customers, Credit assessment of new customer.

·       Participate in weekly cash calls, influence respective stake owners to complete actions as per deadline

·       Manage and administer customer accounts including account reconciliations and application of unapplied credits/cash.

·       Drive regular involvement of regional management in status of portfolio 

 

 

Experience & Qualifications:

·       Bachelor’s degree preferable in Finance / Accounting

·       3-5 years’ experience in Credit & Collection, Receivable Management in a Multinational environment, Credit and Risk Management and managing external customer relationships

·       ERP knowledge of SAP is preferred

·       Excellent experience using Microsoft tools

·       Experience of working in KSA environment is must

·       Understanding of financial accounting basics

·       Excellent communication skills both internally across distances and externally with customers; ability to tailor the communications to the appropriate audience

 

Skills & Competencies:

• Self-Motivated; Works Independently
• Arabic Speaker is a must
• Time management, organization, and prioritization skills
• Assertive, Conscientious, Customer-focused
• Strong negotiation skills
• Effective oral and written communication skills
• Understanding of Solutions & Service business complexity
• Ability to apply judgment in problem solving
• Ability to ask probing questions to obtain necessary information
• Ability to communicate effectively over distances

Additional Information

• JOB ID: HRD158308
• Category: Finance
• Location: 3rd Floor, Olaya Tower A,Riyadh,AL RIYADH,Saudi Arabia

https://careers.honeywell.com/us/en/job/HONEUSHRD158308EXTERNALENUS/Sr-Credit-Analyst?utm_source=indeed&utm_medium=phenom-feeds

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✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

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✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

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Strategic Client Services Director - Telco Sector, Oracle, Riyadh, KSA

 Applicants are required to read, write, and speak the following languages: English, Arabic

 Preferred Qualifications

 

Strategic Client Services Director - Telco Sector

Emerging technologies are disrupting old paradigms and unleashing new opportunities, and Oracle are using those emerging technologies along with 40 years of experience to lead the way in modernising the enterprise for their customers. We are transforming the world of business, empowering nearly half a million businesses across the globe to turn untapped potential into real business value with our full stack of SaaS, PaaS, IaaS, with Professional and Managed Services on offer to our customers. We enable companies to reimagine their businesses, processes, and experiences to outpace change.

Role Purpose

The Strategic Client Services Director role is one of influence and leadership, responsible for providing Oracle’s strategic customers with the guidance and support needed for successful and effective use of Oracles products and services. This role requires thought leadership in the customer’s industry, matching Oracle’s products and services to meet the changing landscape within this industry, and ensuring our customers have the support they need from Oracle to achieve their strategic goals. We are looking after industry experience in the key industries such as telecommunications or government, but strong business acumen in general is required. The successful candidate will work closely with the Strategic Client Director who has accountability for the end to end Oracle service and sales for the customer.

The Strategic Client Services Director will drive a high degree of customer satisfaction, referenceability and protect / enhance revenue streams with their assigned customers. You will lead and coordinate activities with the Strategic Client Director and other Oracle stakeholders to support the implementation of the Oracle account strategy for the customer.

Key responsibilities

PARTNERSHIP: Build significant, value-based relationships with key customer contacts, that results in a partnership of collaboration and business growth for both Oracle and our customers
LEADERSHIP: Together with the Strategic Client Director, provide the account team with leadership and guidance to deliver results. The account team represents multiple lines of business. The Strategic Client Service Director will inspire this team of highly skilled people to deliver services that have the customer at the centre of all the decisions we make.   
BUSINESS INSIGHT: Provide industry and customer insight to the wider Oracle team. Drive forward Oracle’s best practices, and support implementation of recommendations across the customer’s Oracle landscape by working with customer stakeholders to ensure appropriate levels of sponsorship and prioritization.
CUSTOMER ADVOCACY: Have a thorough understanding of the customers’ current Oracle landscape and their requirements from Oracle in the future. Working in collaboration with the Strategic Client Director, Account team members, Oracle Support, Oracle Development and Cloud Operations to ensure the best solutions and outcomes for the customer are met.
MASTERING COMPLEXITY: Work within this role is non-routine and complex, involving the application of advanced technical/business skills in areas of specialization, using the Oracle network to drive forward solutions, at pace, in demanding situations.

GOVERNANCE: Participate in Account Planning and Account Reviews, track and communicate status on complex projects including risk identification and mitigation recommendations. Establishing joint governance plans with the customer and participating in those governance forums wherein Oracle technologies are being deployed / utilised.

SUPPORT SERVICES: Have a strong understanding of the IT life cycle management, experience in managing major incidents that require executive level communication. Ensuring that the customer and Oracle are aligned and prepared to manage reactive situations such as incidents and escalated problems. Maintain detailed knowledge and demonstrated execution of Oracle support services and cloud operations to ensure the best possible service is received by the customer

Key skills & Competencies

Skills

•    Excellent communication and presentation skills; able to communicate and present at Exec C-Level
•    Strong business acumen – entrepreneurial approach
•    Strong networking and relationship building
•    Ability to lead & influence a geographically dispersed team without direct reporting lines at times
•    Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions
•    Subject Matter expertise in industry and/or key Oracle product(s)
•    Expected travel 25 -50% of time

    Competencies    
•    10 or more years of experience in senior positions of professional Enterprise implementation experience, IT Service leadership, Program Management or Account Management experience
•    Demonstrated strong competency of interpersonal skills, team leadership, business acumen, relationship building and conflict management
•    Demonstrated expertise in large (multi-site or international) transformation projects
•    Experience working Globally with delivery and customer teams is preferred

            

    Education    
•    Bachelor’s degree, Master’s degree or equivalent preferred
•    ITIL, PMP, Prince2 or equivalent certification preferred

Detailed Description and Job Requirements

 This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Demonstrated success at Oracle with 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

https://oracle.taleo.net/careersection/2/jobdetail.ftl?job=220003XD&tz=GMT-05%3A00&tzname=America%2FChicago

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Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...

Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:

✅ Entry Level (0-2 Years Total Work Experience) -->  

https://www.dubai-forever.com/entry-level-resume.html

✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-cv.html

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

https://www.dubai-forever.com/mid-level-cv.html

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-resume.html

✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html