Call Centre Executive, NMC Speciality, Abu Dhabi, UAE

 Job Summary:

To ensure that phone calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the caller. 

Duties & Responsibilities:

• Call Centre Executives are ultimately responsible for the call center procedure
• Executives have the responsibility to answer the telephone at all times and at no time the telephone be left unattended.
• To ensure calls should be attended on or before the third ring promptly
• Voice clarity should be there so that the caller will be in a position to understand.
• Please remember that you are working for a Hospital and act with responsibility.
• Need to note down the details clearly so that there is no miscommunication at any point of time.  For this purpose always keep the note/writing pad and pencil near the phone and note the following for clarity:
• Caller’s name (asking caller for correct spelling)
• Caller Company / institution
• Ask for phone number and extension
• Reason for calling
• Be sure to fill in the date, time and your initials
• Place the message slip in a conspicuous place in the caller party office
• Speak clearly and distinctly in a pleasant tone of voice. Always start the conversation in the following manner:
• Wish the caller as per the time of the day (e.g. Good Morning)
• Mention the Organization name (e.g. NMC Royal Hospital)
• Mention your name (e.g. my name is ……………..)
• How can I help you?
• Use hold button when leaving the line so that the caller does not accidentally hear conversations being held nearby.
• When transferring a call be sure that you explain the caller that you are doing so and the department/person you are transferring. When the call is picked up by the concerned person/department, explain to them who is on the other end that you are transferring and the subject matter of their call if possible.
• Remember that Call Center Executive is the first contact from the Hospital and that first impression will stay with the caller long after the call is completed if it is attended with care.
• If you come to know that the caller has reached the wrong department, be courteous and redirect them to the concerned department/person. If possible find out the requirement of the caller and try to help them.
• If the concerned person whom the caller is looking for is not available then provide a tactful response so that caller will be satisfied.
• Complaints should be directed to the concerned department, if you feel that it is difficult to handle then transfer to Customer Relations Department.
• When handling a rude or impatient callers:
• Stay calm, try to remain diplomatic and polite, getting angry will only irritate them more.
• Always show willingness to resolve the problem or conflict
• Try to think like the caller; remember their problems and concerns are important.
• Offer to have your supervisor talk to the caller or call him/her back if the caller persists
• Sometimes the irate caller just wants someone in a supervisory capacity to listen to them even if you are able to help them, in those situations connect the call to the concerned people.
• Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements
• Work accordance with the documented OSH procedures and instructions, specific responsibilities 
• Be familiar with emergency and evacuation procedures
• Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports
• Comply with Waste management procedures and policies
• Attend applicable OSH/Infection control training programs, mock drills and awareness programs
• Use of appropriate personal protective equipment and safety systems 

 

Qualifications

 

Qualification, Licensure, Education, Experience, Special Skills:

• Preferably a college graduate in any discipline.
• Clarity in communication and voice clarity and perfect modulation and patients to listen to the caller.
• Minimum 2-year experience as a call center executive / telephone operator in a patient focused environment and operation of multi-line switchboard system.
• Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.
• Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills
• Patient focused; service oriented; patient and understanding.
• Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
• Reliable, punctual, dependable, and responsive.
• Excellent    command    of    oral    and    written    English.    Arabic    language advantageous/desirable but not essential.

 

Job

: Non Medical

Organization

: NMC Specialty AUH

 Full-time

Job Posting

: Jan 24, 2022, 6:02:25 PM

https://nmc.taleo.net/careersection/ad/jobdetail.ftl?job=50805

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Receptionist, Juma Al Majid Holding Group LLC, Dubai, UAE

 

Job Description

Handles all incoming calls, takes messages and forwards calls to relevant team members.

Requirements

• 1 to 3 years of relevant work experience
  
• Minimum Educational, Professional and Vocational qualifications required
  
• Good behavioral and functional competencies required
  
• Presentable, well organized, friendly and  polite and good communication skills
  
• Good Command of English
  
• Arabic is a plus

https://careers.al-majid.com/jobs/Careers/627581000002552351/Receptionist?source=CareerSite

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• Entry Level (0-2 Years Total Work Experience) --> http://www.dubai-forever.com/entry-level-resume.html

 

 

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• Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) --> http://www.dubai-forever.com/executive-level-resume.html

 

Project Secretary, Wood, Khobar, KSA

Overview / Responsibilities

Wood currently have a requirement for a Project Secertary to work on the engineering and project management services in Al-Khobar office

 

• Assist Project Engineering in the production of all Project Engineering deliverables, such as maintaining drawing / document trackers, issuing comment packs to disciplines, tracking status of discipline comments, updating P&ID production plan and generating status reports
• Assist Project Engineering in the arrangement of design verification review meetings, such as book meeting room, send out meeting request, arrange for correct equipment to be present and collate information required for review
• Maintain register of all design review and engineering meeting actions and track close out of these actions; advise Project Engineer of late action items; and produce status reports as required
• Establish document format / templates as required
• Maintain registers and filing system for NOM, CEDs, PANs, TQs, SQs, audits, design instructions and change flags
• Assist Project Engineering in obtaining document approvals / sign offs
• Issue completed deliverables to Document Control, including pdf generation and raising document issue request
• Maintain all electronic and hard copy Project Engineering files
• Set up ‘saved searches’ in ProjectWise and update as required
• Advise Engineers in the use of ProjectWise where required
• Assist Project Engineers as required, such as setting up tasks, generating weekly report and design instructions, updating of equipment list, consolidating of Bluebeam comments, updating of DMS, reviewing and comparing P&IDs and datasheets

Skills / Qualifications

• Bachelor Degree
• minimum Experince 2 years as project Secertary 
• A self - motivated, pro - active individual with good communication skills
• Ability to deal pro - actively with discipline representatives in the co - ordination of their work
• Ability to work with technical strength
• Proficient in Microsoft office applications, with advanced Excel proficiency a must

Company Overview

Wood is a global leader in engineering and consultancy across energy and the built environment, helping to unlock solutions to some of the world’s most critical challenges. We provide consulting, projects and operations solutions in more than 60 countries, employing around 40,000 people. www.woodplc.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Join the Talent Community

Interested in working for Wood? Take the first step today by joining our talent community. By joining the community, your chances of matching to the right role are increased, as our recruiters search the community daily to match open positions with member profiles.

If you can’t see the perfect role advertised online, the talent community is the best way to keep up to date with job opportunities and events relevant to you.

https://woodplc-row-external.icims.com/jobs/89632/project-secretary/job?hub=15&mode=job&iis=LinkedIn&iisn=LinkedIn&bid=370&mobile=false&width=1240&height=500&bga=true&needsRedirect=false&jan1offset=330&jun1offset=330

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Contracts Engineer, Worley, Jeddah, KSA

 Company: Worley

Primary Location

:  SAU-MK-Jeddah

Job

:  Contracts

Schedule

:  Full-time

Employment Type:  Employee

Job Level:  Experienced

Job Posting

:  Jan 25, 2022

Unposting Date

:  Feb 25, 2022

Reporting Manager Title:  Project Director

:  

 

48,000 people. 49 countries. Over 120 office locations.
We’re not just engineers. We’re a global team of data scientists, consultants, construction workers and innovators all working to create a better tomorrow. Every day, we help customers in energy, chemicals and resources get one step closer to solving our planet’s toughest issues. Climate change. The energy transition. Digital transformation. And how we can deliver a more sustainable world.?

Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. For more information, visit Worley.com

Key Responsibilities

• Manage the preparation and execution of pre-award and post-award activities
• Administer moderately large and complex contracts
• Manager and implement contract terms and conditions, analyze commercial sections, and coordinate technical scopes of work including interface with all project disciplines (project controls, project management, construction, engineering, Quality, HSE, and client)
• Conduct and maintain a continuing review of the progress of each contract and provide management with information pertaining to any financial, technical, or commercial difficulties
• Participate in proposal development activities including preparation of required proposal response
• Prepare/issue Request for Proposal packages in accordance with the Project Contracting Plan
• Coordinate, chair, and document bid explanation meetings or Request for Proposal meetings for all major scopes of work
• Develop client relationships by establishing and maintaining communications with client representatives and project staff through on-going contact and reports to provide for client satisfaction as well as through superior execution; lead client and contractor presentations and meetings
• Participate in the pre-qualification process of subcontractors; monitor and track subcontractors’ compliance to Fluor’s Health, Safety, and Environmental (HSE), Quality, and Finance procedures currently in place
• Prepare bid evaluation plans for construction Request for Proposal (RFP)
• Participate in the bid evaluation (technical and commercial), and award recommendation as required.
• Prepare, maintain, retrieve, and communicate records, reports, or documents that may be required to meet corporate and Contract Management requirements
• Perform contracts project set-up
• Provide input to Project Final Report
• Analyze and make independent recommendations regarding solutions to problems with varying complexity in accordance with organization and/or project objectives and guidelines   
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, set priorities, and meet deadlines
• Plan and organize own work assignments, as well as carry out tasks from management staff
• Maintain compliance with all applicable policies, procedures, and local standards
• Other duties as assigned

Decision Making Authority and Accountability:
Responsible for negotiation and agreement of all commercial/contractual aspects of contracts, as determined by the Program Contracts Manager, with the exception of Terms and Conditions.
The position requires solid decision-making capabilities, and the candidate shall be able to work independently and require limited supervision.

Primary Interfaces:

Internal:
All internal key stakeholders including Technical/Engineering Team, Quantity Survey, HSE, Quality and Project Management.

External:
Design/Engineering Consultant, Construction Supervision Consultant, Construction Contractor and Client.

Typical Minimum Qualifications - Related Education, Experience & Skills

• Bachelor’s Degree in Engineering and minimum ten (10) years of work-related experience
• Minimum of (3) years with a recognized international Company, dealing with Government Contracts Regulations in the KSA.
• Must be fluent in Arabic & English.
• Solid knowledge of applicable local laws, regulations, and Governmental guidelines.
• Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, contractors, and visitors. 
• Ability to attend to detail and work in a time-conscious and time-effective manner

 

What we offer you

Providing an agile culture and challenging work opportunities results in a positive work environment.  Our people enjoy competitive compensation packages and a fun, personal, collaborative and safe working environment.  We value equal employment opportunity and are committed to promoting fairness, equality and diversity.

Our policy is to conduct background checks for all candidates who accept an offer of employment with us.

If you have the passion and talent to keep up, it's time to test the limits of what you can become.  Find your future with Worley.

https://worleyparsons.taleo.net/careersection/ext/jobdetail.ftl?job=JED003O&src=210200&src=SNS-10126

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Click on Your Level of Experience:

 

• Entry Level (0-2 Years Total Work Experience) --> http://www.dubai-forever.com/entry-level-resume.html

 

 

• Junior Professional Level (2 - 5 Years Work Experience) --> http://www.dubai-forever.com/professional-level-cv.html

 

 

• Mid Level Professionals (5 - 8 Years Work Experience) --> http://www.dubai-forever.com/mid-level-cv.html

 

 

• Senior Professional Level (8 - 15 Years Work Experience) --> http://www.dubai-forever.com/professional-level-resume.html

 

 

• Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) --> http://www.dubai-forever.com/executive-level-resume.html