Customer Support Intern, Mamo, Dubai, UAE

Job description

Dear candidate,

Mamo is a bold and inclusive FinTech company created to help people live their life to the fullest. Mamo's flagship solution is Mamo Pay, a fast, secure, human-centered platform co-created to simplify everyday personal and business payments. With trust, traceability, and transparency at the top of its agenda, Mamo aims to accelerate the MENA region towards digital payments and champion financial inclusion and literacy across economically diverse communities. By empowering people with simpler, faster, friendlier financial products, insights, and strategies. Mamo's vision is to make everyday payments, transfers, and transactions simple while bringing financial independence to every human being.

At Mamo, we don’t make something unless it’s both necessary and useful. If it is both necessary and useful, we will not hesitate to make it delightful and beautiful too! We recognize the power of collaboration and co-creation and have a deep passion for data-driven design, development, operations and marketing. Mamo is seeking passionate and collaborative team members to help identify and solve real-life problems with a user-centric, business-aware, and tech-savvy approach.

Join us…

If you love brightening peoples’ days not only by helping resolve customer concerns in a timely manner, but also understanding their needs and showing them how they can optimize their experience using our products.

You will interact with customers on a variety of channels such as phone, email, and social media, and ensure that all customer concerns are being dealt with immediately. Whether it’s a product bug, a payment issue, or just a question for clarification, you would take ownership, and help the customer get the most delightful and optimal experience they deserve.

You are a great listener with an empathetic ear who will eagerly gather customer feedback to help our teams translate that feedback into building a better product. You are a collaborator and a team player and bring high energy to work each day.

We also seek to potentially convert this role into full-time based on performance.

Job requirements

What you'll be doing

Assisting customers with problem resolution via support tickets, phone calls and texts
Encouraging customers to activate their services once they have come onboard and/or understanding any obstacles they need help with
Assisting customers with demos on how to use the product
Collecting customer feedback and sharing with the team to help us to improve our products and optimize the user experience
Other duties as assigned

Expertise we are looking for

We are seeking someone who is passionate about customer service and who is highly empathetic and derives their energy from helping others. We need a problem solver who is patient and kind, and someone who thrives making genuine human connections.

Patience is one of the most crucial skills for this role. Whoever the customer or user, you must maintain a cheerful persona and create a pleasant experience
Listening is vital and talking too much and neglecting to truly listen to customers prevents a true understanding of their issues
Empathy is a necessary skill for understanding and helping customers. Sometimes people can’t express themselves properly, so being able to understand things from their perspective can prove invaluable
Enunciation is to have a crystal clear voice with smooth pronunciation for avoiding confusion when dealing with customers
Positivity in all situations; no-one likes to hear things framed negatively, so keeping a positive spin is often required when dealing with customers
Responding promptly to customer inquiries, to meet internal SLAs
Communicating with customers through various channels
Acknowledging and resolving customer issues and complaints
Knowing our products inside and out so that you can answer questions
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process, and proactively recommending ways to improve it
Standardizing customer support procedures and policies and documenting the knowledge
Ensuring customer satisfaction and providing professional customer support
A good understanding of technology and technically proficient
Excellent communication, written, and interpersonal
Demonstrates flexibility when addressing shifting or competing priorities
Strong command of the English language, both verbal and written, a must.

Nice to haves

Arabic speaking a plus but not necessary

What you’ll get

Our employees are our first customers. We want our teams to be happy and healthy both inside and outside of work. Our benefits and perks are indicative of the philosophy that by taking care of our people they would take care of our users. We hire courageous explorers who are both kind and compassionate, and who enjoy learning, iterating and growing. Here’s how we set you up for success:

Equity, that's right we want you to have skin in the game! 🚀
Competitive salaries that are revisited yearly or each time we raise funding 👏
Top tier medical insurance, so that you are your best at work! 🥷🏻
Endless training opportunities, our philosophy here is simple: learn, grow and share 📚
Flexible-work arrangements, with autonomy comes responsibility, if you think you got what it takes, work from home or office 👌
Rest up and come back refreshed with upto 25 paid days’ off in addition to statutory leave 😻

https://jobs.mamopay.com/o/customer-support-intern?source=Indeed

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You may also submit your CV here >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

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Head of Ocean Freight, DHL, Abu Dhabi, UAE

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist.

We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Connecting People. Improving Lives.

Currently we are looking for an ambitious and energetic Head of Ocean Freight in – DGF Abu Dhabi to provide input and lead the implementation of operations strategy to deliver a smooth supply chain and operational model for the targeted business volumes, meet products/ services standards and exceed quality standards in line with business strategy and objectives, corporate guidelines and policies

Would you like to drive and manage performance of OFR Product teams and the implementation of Business Devotement opportunities within country?

If this sounds like something you would like to do, Please read on and apply only if you meet the essential knowledge, skills & experience!.

Key Responsibilities:

Provide input to define operations strategy in line with business strategy and objectives, corporate guidelines and policies
Lead development and implementation of large complex projects, initiatives and partnerships for operations function with significant business impact
Plan, control and lead daily logistics operations to deliver agreed customer, service, quality and financial objectives through site/ operations managers at multiple sites
Prepare operating budgets and proposals for new investments, and monitor progress of large operational investments
Lead implementation of well-coordinated systems to provide adequate human resources, materials and logistics infrastructure to deliver logistics services
Monitor and adjust operational capacities to changes/ growth in business volumes and operational requirements to profitably deliver logistics services
Contribute to identifying new opportunities, retaining and expanding customer base, and support business development through preparation and review of business cases
Encourage prompt response and support to revenue generating functions such as sales and customer service to maximize business and revenue opportunities
Develop and monitor the applications of operating processes, site infrastructure, equipment, IT systems, operating structure, etc. to deliver targeted capacities
Drive compliance with company/ local statutory obligations and legislation related to safety, health, security environment & quality
Establish, communicate and enhance awareness of policies for safety of people, data and goods
Identify opportunities and introduce best in class operations practices focusing on delivering continuous improvement and enhanced productivity

Stakeholders and Customers

Communicate and influence senior business leaders outside of own job area to accept practices and approaches
Develop strong, trusting relationships with senior business leaders across DPDHL
Cooperate with and coordinate 3rd parties e.g. external service providers
May lead negotiations

Management Responsibility

Manage a department or a small unit that includes multiple teams led by Managers and/or Team Leaders

Skills

Warehousing, Inventory Management, Operations Management, Risk Management, Process Improvement, Customer Service, Operational Costs, Reporting, Fleet Management, Technology Trends, DPDHL Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing

The ideal candidate will be reporting into the Country Manager and will ideally have the following skills and attributes:

More than 8 years’ experience in many areas of OFR management
Exceptional knowledge of the Ocean Freight and Forwarding Industry
Relevant experience in Sales, Business Development and Logistics
Bachelors or Master’s degree in relevant topic

We offer:

· Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.

· Possibility to lead and manage team & further career development

· Flexible working hours with the possibility of occasionally working from home upon agreement

· Competitive salary

If this is something you would like to do, don’t hesitate and start your application.

DHL Global Forwarding will only hire those who are legally authorized to work in Abu Dhabi. This is not a position for which visa sponsorship can be provided.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

The largest global network with more than ~30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

https://dpdhlgroup.avature.net/en_US/jobs/ApplicationMethods?jobId=101414&source=LinkedIn_Slots