Middle East Jobs, Careers, Vacancies

Reservations Agent- Waldorf Astoria Kuwait

Reservations Agent- Waldorf Astoria Kuwait

JOB DESCRIPTION

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

    Convert, quickly, inquiries into contracted business
    Respond, positively, to sales inquiries to develop future sales leads
    Identify sales leads, as appropriate
    Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
    Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    A passion for delivering great customer service
    A highly professional telephone manner and excellent communication skills
    Outstanding administration and organizational skills
    Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    Previous experience in a Reservations environment
    Tertiary qualifications, or other collegiate-level degree

Apply Here:
https://jobs.hilton.com/us/en/job/HILTGLOBALHOT07MY5EXTERNALENUS/Reservations-Agent?utm_source=symphony&utm_medium=phenom-feeds&utm_medium=%2522mcloud%252Djobads%2522&utm_campaign=Default%2520Campaign&utm_content=Reservations%2520Agent&utm_term=HILTGLOBALHOT07MY5EXTERNALENUS

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Reservations Agent- ibis Sharq, Al Asimah, Kuwait

Reservations Agent- ibis Sharq, Al Asimah, Kuwait

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:
On time monthly remuneration
Mobility within the Accor group after minimum of two years in service
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academie
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system

Your experience and skills include:
Guest focused personality is essential; experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English; additional languages are a plus

Your team and working environment:
Opportunity to enjoy working within the property through indoor/outdoor staff activities
Able to work with the team like a "family"

Apply Here:
https://careers.accor.com/global/en/job/ACCOGLOBAL20000443ENGLOBAL/Reservations-Agent?utm_source=indeed&utm_medium=phenom-feeds

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▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
You may also submit your CV here >>>>>>>>
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Reservation Agent- Dusit, Doha, Qatar

Reservation Agent- Dusit, Doha, Qatar

Job Summary and Responsibilities:

Main duty is to make and process reservations through proactive selling techniques to achieve room sales and revenue. The tasks include taking and replying all reservations via telephone. Review the availability as per minimum required. Extend full cooperation within and between other departments and prepare information and documents for reports.

Job Requirements:

1. Minimum education of Bachelor degree in Business Administration, Marketing or relevant discipline
2. Minimum of 1-2 years in relevant experience in a similar capacity
3. Knowledgeable in the Reservation Operation and related applications
4. Have good English communication skills both in written and spoken
5. Posses professional disposition with good communication and interpersonal skills

Apply Here:

https://careers.dusit.com/jobdetail.php?vid=4888&hotel=all&department=0&keyword=Keyword(s)&page=1

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Reservations Agent- Hotel AlRayyan - Curio 'A Collection, Doha, Qatar

Reservations Agent- Hotel AlRayyan - Curio 'A Collection, Doha, Qatar

JOB DESCRIPTION

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

    Convert, quickly, inquiries into contracted business
    Respond, positively, to sales inquiries to develop future sales leads
    Identify sales leads, as appropriate
    Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
    Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    A passion for delivering great customer service
    A highly professional telephone manner and excellent communication skills
    Outstanding administration and organizational skills
    Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    Previous experience in a Reservations environment
    Tertiary qualifications, or other collegiate-level degree

Apply Here:
https://jobs.hilton.com/us/en/job/HILTGLOBALHOT07P57EXTERNALENUS/Reservations-Agent?utm_source=symphony&utm_medium=phenom-feeds&utm_medium=%2522mcloud%252Djobads%2522&utm_campaign=&utm_content=Reservations%2520Agent&utm_term=HILTGLOBALHOT07P57EXTERNALENUS

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Reservations Agent- La Cigale Hotel, Doha, Qatar

Reservations Agent- La Cigale Hotel, Doha, Qatar

What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following below points on the same time to handle reservation requests from individuals, companies and travel agents, received either by telephone, fax, e-mail, or any other communication tools like LQA and JD power to maintain high standards of service and hospitality at all time.

Duties and Responsibilities:

    Consistently offer professional, friendly and engaging service
    Book and enter room reservation requests using the Property Management System
    Process reservations by mail, telephone, e-mail, fax or any OTA’s System
    Process reservations from sales offices, other hotel departments and travel agents or company
    Knowledge of available room types, as well their location and layout
    Knowledge of the selling status, rates and benefits of all packages
    Knowledge of hotel facilities
    Handling guest special requests, preferred room type, offering smoking or non-smoking room
    Offering Hotel policies: children policy, cancellation and modification policy check in & check out time policy, guarantee policy
    Communicate with other departments for VIP guests, or any special requests to be arranged by other departments
    Co-ordinate airport pickups and other transportation requests
    Knowledge of contracted policies with other companies, agents and OTA’s
    Reporting to the Reservations Director for all reservation requests, or any new information should be known as well any difficult situation
    Enter rooming lists while ensuring accuracy, as required
    Update reservations ensuring a flawless check in and check out process
    Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
    Liaise with Sales and other departments as required
    Answer telephone and email inquiries in a timely manner (within the working hours)
    Assist guests regarding hotel facilities in an informative and helpful way
    Follow department policies, procedures and service standards
    Follow all safety policies
    Other duties as assigned must be followed
    Handling reservation filing procedures
    Prepare daily reservation file, to be delivered to the Front Desk
    Shares knowledge and skills with other colleagues and departments

Your experience and skills include:

    Fluency in English required (verbal & written)
    Strong telephone skills
    Excellent telephone manners, telephone voice
    Strong typing and clerical skills, organized and detail oriented
    Strong interpersonal skills
    A hospitality diploma is an asset
    Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera) and Windows, MS Office Suite an asset
    Prior experience in customer service an asset
    A passion for guest service
    Excellent team spirit
    Ability to handle many conflicting priorities at any given time
    Able to work well under pressure
    Must be willing to work shifts (incl. Night shifts)
    Knowledge of a another language an asset

Apply Here:
https://careers.accor.com/global/en/job/ACCOGLOBAL21022764ENGLOBAL/Reservations-Agent?utm_source=indeed&utm_medium=phenom-feeds