We need a Call Center Agent
Location:
KW
Company:
Alghanim Industries
Long Description Job Summary
The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.
Job Responsibilities
Plans, directs, coordinates and controls the total number of incoming calls from existing customers
Attends to enquiries from new prospects and makes outgoing calls
Opening new job cards related to the service center
Solving customers problems related to delivery and showroom
Conduct customer satisfaction surveys
Forward customer complaints by email to call centre supervisor
Execute telemarketing campaigns
Ensure proper call execution in order to maintain highest quality customer service and increase sales
Candidate Requirements
Bilingual - good command of both English and Arabic
2 year experience in the same field
Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
Good communication skills
Clear voice and pronunciation
Team player
Friendly attitude with customers and team members
Excellent customer service skills
Education High School / Diploma
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!
NOTE: ATS-compliant CV is MANDATORY!
https://careers.alghanim.com/job/Call-Center-Agent/1228128501/
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