We need a Call Center Supervisor,
IIQAF
Full Time
Dubai
About Company:
The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
Job Summary:
We are seeking a highly motivated and experienced Call Center Supervisor to join our team. The ideal candidate will have a strong background in customer service and call center operations, as well as exceptional leadership skills. The Call Center Supervisor will be responsible for overseeing the day-to-day operations of our call center and ensuring that our clients receive top-notch support and assistance.
Key Responsibilities:
- Managing and leading a team of customer service representatives to deliver exceptional service and achieve set targets
- Developing and implementing strategies and procedures to improve overall call center performance and efficiency
- Conducting regular training and coaching sessions to ensure that team members are equipped with the necessary skills and knowledge to excel in their roles
- Monitoring and analyzing call center metrics to identify areas for improvement and implementing necessary changes
- Handling escalated customer inquiries and complaints in a timely and professional manner
- Maintaining a strong understanding of the products and services offered by IIQAF to provide accurate information to clients
- Collaborating with other departments to ensure seamless and efficient communication and resolution of client issues
- Creating and maintaining a positive and productive work environment for team members
- Hiring, training, and evaluating the performance of call center staff
- Preparing and presenting performance reports to senior management
Qualifications:
- Bachelor’s degree in Business Administration or a related field
- Proven experience as a call center supervisor or similar role
- Excellent communication and interpersonal skills
- Strong leadership and decision-making abilities
- Proficient in Microsoft Office and call center software such as Avaya or Five9
- Knowledge of performance evaluation and customer service metrics
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving and conflict resolution skills
We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and collaborative work environment
- Training and support to enhance skills and knowledge
If you are a dedicated and enthusiastic individual with a passion for providing exceptional customer service and leading a team, then we want to hear from you! Join our team at IIQAF and make a positive impact on the quality assurance industry.
Salary:
- 9500AED-12000AED
Benefits:
- Accommodation
- Transportation
- Health insurance
Qualification: High School / Bachelor Degree
Job Features
Job Category
Insurance
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https://www.iiqaf.com/career/jobs/call-center-supervisor/
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