We need a Call Center Manager,
Job Category: Admin
Job Location: Dubai
Duties & Responsibilities
Supervise daily operations of the call center to ensure smooth workflow and high customer satisfaction.
Develop staffing plans, schedule shifts, and allocate resources efficiently.
Monitor agent performance and provide coaching, feedback, and training as needed.
Track call metrics and generate reports to assess productivity and quality standards.
Handle escalated customer issues and implement effective resolution strategies.
Ensure compliance with company policies and customer service protocols.
Collaborate with other departments to align customer service goals with business objectives.
Identify areas of improvement and lead process optimization initiatives.
Maintain up-to-date knowledge of products, systems, and customer trends.
Job Profile
Bachelor’s degree in Business Administration, Communications, or related field.
At least 4 years of experience in a customer service leadership role, preferably in a call center.
Strong people management and performance evaluation skills.
Proficient in using call center software and CRM systems.
Excellent communication, decision-making, and problem-solving abilities.
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!
NOTE: ATS-compliant CV is MANDATORY!
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