We need an Assistant Reservations Manager,
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.
Your day-to-day:
Revenue Optimization
Support the Director of Revenue in managing room inventory to maximize occupancy, average daily rate (ADR), and total room revenue.
Analyze booking patterns and market demand to support dynamic pricing and inventory control strategies.
System Management
Oversee the accuracy and maintenance of the reservation systems in line with corporate standards.
Ensure all rates, availability, and booking configurations are correctly loaded and regularly updated.
Team Leadership
Lead and supervise the Reservations team to ensure smooth and efficient departmental operations.
Provide training, set performance goals, and conduct regular coaching and evaluations.
Continuously improve daily workflows to enhance departmental productivity and service quality.
Guest Relations
Handle guest inquiries, process bookings, and resolve complaints to ensure excellent guest satisfaction throughout the reservation process.
Market Intelligence
Assist in monitoring competitor performance and market trends to identify business opportunities and areas for improvement.
Provide insights to support strategic decisions on pricing and distribution.
Reporting & Analysis
Prepare and analyze reservation and revenue reports, booking pace data, and performance metrics to support business planning and decision-making.
Manage daily reservations, ensuring accuracy, compliance with rate strategies, and timely system updates.
Monitor booking pace across all market segments and recommend actions to optimize performance.
Supervise the processing of travel agent commissions, client correspondence, and group reservations.
Maintain and drive an internal up-selling program within the team.
Schedule team shifts effectively to balance productivity and cost-efficiency.
Participate in recruitment, onboarding, and performance reviews of team members.
Track and follow up on lost business, proposing strategies to convert future opportunities.
Stay informed on competitor offerings, pricing, and market positioning to maintain a competitive edge.
What we need from you:
- Minimum 1-3 years of experience in a similar capacity with international chain hotels
- Excellent command of written and spoken English
- Good problem solving, administrative and interpersonal skills are a must
- Prior experience with Opera PMS system
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!
NOTE: ATS-compliant CV is MANDATORY!
https://careers.ihg.com/en/job-details/?jobref=Assistant+Reservations+Manager%7cGB%7c146725&src=JB-10920
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