Read the Job Description carefully, then scroll down for "Details to Register for this Job"...
MAIN PURPOSE
The Business Risk Manager will be responsible for ensuring Cartier MEIAT’s compliance by designing, testing and reporting of all internal control systems to meet brand & group standards. He/she will work on operational excellence through having strong attention to details, and a retail-centric and entrepreneurial mindset
The Business Risk Manager would engage with stakeholders, where business performance and client experience are main priorities, and navigate in a complex and ever-changing environment with challenges to thrive in.
Covering the Middle East, Africa, India and Türkiye region across the full network of boutiques, point-of-sales and digital presence, the scope of the role will cover multiple projects to requires to be orchestrated, prioritized, and managed.
KEY RESPONSIBILITIES
Boutique Operations and Audit
Support with review and update of Boutique Operations Manual (BOM) and co-construction with regional, market and international teams
Ensure Boutique Operation Manual (BOM) are available and updated
Understand routine boutique operation procedures and help to optimize the business workflow
Work hand in hand with boutique management to add efficiency to all controls whilst ensuring risk control
Provide monthly and quarterly training and awareness to boutiques on control requirements, fraud and suspicious behaviors
Ensure all new joiners are given adapted introduction to compliance and to boutique operations during probation, and vouch for their literacy on the subject
Implement and monitor adequate reporting framework, tools & controls to ensure compliance
Perform and follow up on audit findings and provide recommendations to improve control effectiveness at boutiques
Ensure health & safety procedures are applied, controlled and up to date
Product Compliance
Collaborate with Group and related departments within the Maison
Ensure boutique inventories compliance, monitor orchestration, reporting, analysis, and situation rectification
Optimize and organize all operations related to product compliance to ensure seamless processes
Office Compliance
Support in reviewing and evaluating significant business risk and process control effectiveness
Participate in business improvement projects, identify key control, and draft control workflows
Actively attend monthly and quarterly meetings with Group and related departments within the Maison
Investigations
Visit retail boutiques/POS, perform Operation Checks (OC), complete related checklists, and provide boutique/POS staffs on-site guidance
Prepare and revise the OC reports for boutiques/POS
Reports Analysis
Prepare analysis based on Daily Sales reports to facilitate the Boutique Operation Checks, such as but not exclusively to, exchanges and refunds, deposits, high value transactions, price changes, reservations
Prepare analysis according to specific requirements such as whistleblowing case, and other boutique issues investigation purpose
Internal Contacts
Strong functional line of reporting with Finance and Commercial Team
Liaise with Headquarters, Boutique Area Managers, Commercial Operations Managers, Boutique Managers & Retail teams
Work closely with Finance and Group Compliance, and Security Team
JOB PROFILE
Education and Required Experience
Bachelor’s degree in a relevant field. Master’s degree is a plus.
Have in-depth knowledge of boutique operations
Technical Skills / Abilities
Excellent written and verbal communication skills
Fluent in English, French and/or Arabic is a plus.
Experience in handling sensitive/complex matters in a confidential/professional manner
Ability to quickly assess/understand business situations/transactions to determine the high risk areas, susceptibility to fraud, weaknesses, and areas of improvements
Ability to quickly assess and understand business issues in an analytical way and provide solutions
Personal Skills
Independent, self-driven personality with high integrity
High level of attention to details
Ability to deal with people from all backgrounds.
Ability to work flexible hours with frequent travels to the region (UAE, India , Türkiye , KSA, South Africa)
DETAILS TO REGISTER FOR THIS JOB:
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