Read the Job Description carefully, then scroll down for "Details to Register for this Job"...
The Care Center - Team Leader correspond with Care Center – Manager accordingly by supporting, coaching, developing and supervising team members specifically on their concerns, issues, schedules and out-puts. The incumbent will effectively use various tools, running reports, demonstrating leadership through acknowledging the fair and consistent application of operations policies while demonstrating a variety of coaching styles and techniques.
MAIN TASKS:
•Monitors, identifies and resolves performance/behavior/attendance issues using prescribed performance management techniques.
•Effectively interacts with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members.
•Coaches team members on their performance on a regular basis.
•Communicates to team members positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.
•Consistently monitors team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution.
•Develops relationships within the supporting business units to help resolve issues related to team members.
•Able to take end-to-end ownership of employee issues that require liaison with others.
•Uses and promote Company recognition programs and understands the direct correlation between recognition and retention.
•Meets or exceeds all deadlines for reporting.
•Demonstrates skills at analyzing trends and assist in creating action plans that determine a solution.
•Demonstrates teamwork by supporting and assisting other Team Leaders as necessary.
•Demonstrates NEXtCARE culture through both behavior and attitude.
•Effectively uses business standard oral and written communication skills on a daily basis.
•Uses developed communication skills, participate in staff development efforts, attend calibration sessions, participate in conference calls, etc.
•Demonstrates flexibility by working varying shifts and responding to unanticipated events.
•Analyzes the various parts of call center problems properly and develop logical solutions.
•Builds a customer oriented focus in the call center by providing quality actions and resolutions to their concerns and queries.
JOB DESCRIPTION:
•Follow communication/update expectations :
•Delivers feedback with clients, in accordance with the NEXtCARE policies, scheme or agreed time frames set.
•Maintains phone skills while applying knowledge to day-to-day project experiences Answer inbound calls as well as assist customers who have specific inquiries .
•Documents details of telephone conversation and actions take.
•Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments.
BEHAVIORAL REUIREMENTS:
•Strong negotiation, communication, attention to detail.
•Ability to work independently and maintain focus under pressure.
•Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed.
•Ability to comprehend, capture as well as interpret basic customer information others besides upholding the values of the organization.
•Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, responds to request for service/assistance.
•Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
•Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.
•Proven time management skills.
•Flexible and ability to work shift .
•A sound knowledge of telephone etiquette.
BEHAVIORAL COMPETENCY:
Customer & Market Excellence:
•Strive for excellence at every touch point with the customer
•Foster state-of-art technical/operational knowledge and strive for continuous simplification
•Be the benchmark
Collaborative Leadership:
•Empower the team and provide purpose and direction
•Develop people, provide feedback and care to employee wellbeing
•Collaborate and exchange best practice.
Entrepreneurship:
•Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure
•Take ownership and responsibility
•Embrace innovation and a culture that allows to make decisions without fear of retribution.
Trust:
•Act with integrity, honor commitments, tell the truth
•Foster diversity and inclusiveness
•Act transparently and promote corporate social responsibility.
MINIMUM REQUIREMENTS:
•Bachelors Degree ; Medical background (Medical, Paramedical)
•5+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
•Physically fit to carry out duties.
•Bachelors Degree ; Medical background (Medical, Paramedical)
•5+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
•Physically fit to carry out duties.
37351 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.
DETAILS TO REGISTER FOR THIS JOB:
https://careers.allianz.com/job/Dubai-Care-Center-Team-Lead/1015592801/?utm_campaign=azgroup&utm_source=social&utm_medium=linkedinlimitedlistingsApplied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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