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COMPANY DESCRIPTION
We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion
SOFITEL DUBAI the obelisk
Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.
Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
Job Description
The Position
To assist to oversee and direct all aspects of the Sofitel Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs.
KEY ROLES & RESPONSIBILITIES
Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
Manage and supervise the lounge during operating hours
Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
Meet and greet all guests personally
Oversee maintenance of efficient repeat guest history system
Promote Inter-Hotel sales and in-house facilities
Perform such functions to include but not be limited to:
Prepare Sofitel Club guest welcome letters
Monitor guest comment cards and feedback
Attend to special requests by guests
Handle guest complaints and refer them as necessary, follow up on corrective action
Compile, analyze and control Sofitel Club costs and inventory
Prepare requisitions for amenities on a timely basis
Ensuring and maintain entire range of services offered for the Sofitel Club Lounge
Appraise appearance, discipline and efficiency of all staff under direct supervision
Organize and conduct regular meeting for Sofitel Club staff to facilitate smooth operations
Prepare efficient work and vacation schedule for Sofitel Club staff, taking into consideration project occupancy and forecasts and any large group movements
Performs related duties and special projects assigned
Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
Plan for future staffing needs and recruit in line with company guidelines
Prepare detailed induction programmes for new staff
Analyse training needs of Front Office staff and develop training programmes
Conduct probation and formal performance appraisals
Coach, counsel, discipline staff and provide constructive feedback to staff
Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
Adhere to OH&S policies and procedures and ensure your direct reports do the same
PERSONAL ATTRIBUTES
Good level of engagement with guests
Ability to work cohesively as a team with a multi-cultural workforce
Excellent communication skills
High level of integrity, enthusiasm, dedication, support for continuous improvement Good knowledge of Front Office and F&B Operations
Qualifications
QUALIFICATIONS
Post Secondary school education or Diploma from School for Tourism & Hotel Management
EXPERIENCE
Minimum 1 - 2 years’ relevant luxury experience in customer service/guest relations
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