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Company Description
Please do not apply unless you have the required qualifications and experience. We will respond to all qualified persons, but we are unable to respond to all the unqualified applicants due to the scale of speculative submissions.
Sicuro Technology is a market leader in providing reliable bespoke communications and monitoring (IVMS, RTLS) solutions worldwide. We have the ability to monitor clients’ people, vehicles, assets, and facilities anywhere on the planet. We employ the brightest candidates from around the world to develop state-of-the-art, built-for-purpose solutions for clients wherever they operate. We established our reputation through our unwavering commitment to providing the most effective solutions with excellent customer service at highly competitive prices. Our open and consultative approach is key to the success of our strong client relationships.
Job Description
Direct Line Manager: Ops Manager, Technical (OMT)
Next Level Manager: Associate Director, TEC
Location of Position: Dubai Office.
Purpose of Role: Primary responsibility is to provide technical support to clients as part of our 24/7 operations. Support is provided via email, Skype and phone for all Sicuro related services. Capable of providing outstanding hardware and software training in English.
Secondary responsibilities are to maintain the existing web and mobile applications by ensuring that all software is compliant with client requirements and industry standards.
The Shift/Systems Engineer is provisioned to DevOps Engineer role.
Contact and Cooperation: Sicuro Technology and all Sicuro Group companies.
Primary Responsibilities:
1. Ops room tasks and responsibilities
Accomplishes all protocols related to deployed personnel, Primary Monitoring and Journey Management clients.
Monitoring all the stages of the on-going journey management task that includes the following:
- Coordination with the coordinator/liaison officer on the ground
- Check with the Team Leader on a given timeframe to ensure that the task is live.
- Inform all POCs of the status of the journey.
- Send a daily update report based on the journey itinerary provided by the client.
- Immediate escalation to Service Manager in the events of no communication, task cancellation, emergency situations
Provides timely response/solutions to all customer concerns handled during shifts.
Actively spot and react to any issues concerning both hardware and software.
Communicate effectively via email, skype and phone (both internally & externally in English language).
Conducts clear and concise shift handovers.
Generate required Ops reports such as:
- Shift Summary Reports
- Primary Monitoring reports
- Client issues and summary reports
2. Ensure adherence to Ops protocols and instructions for events and situations such as:
Critical client incidents/vehicle theft
Platform and app issues and development requests
Significant technical failure
Safekeeping of supplier’s portal password
Deployment rules
Leave policy
3. Hardware/Harness, Tools, and Stock Inventory
Knowledgeable in operating vendor’s device features (GPS/GSM/Satellite) and appropriate applications.
Provides hardware support to clients with minimal supervision.
Performs device scripting including remote/OTA.
Meets the standards and output in fabricating cable harnesses.
4. Tracking platforms and IT Systems
Conducts in-house and remote training of the tracking platform (both with clients and Sicuro employees).
Actively spot and react accordingly to any issues concerning the tracking platform.
Knowledgeable in using suppliers' provisioning portals and carry out OTA configurations and activation/deactivation/swapping devices and airtime.
5. Responsible to be aware, up-to-date and adhere to all related controls and policies for ISO 27001 and GDPR.
Secondary Responsibilities:
1. Maintain and support in-house mobile applications designed to run on both Android and iOS. This involves resolving technical issues, updating the apps and improve operability where possible.
Bug fixing and issue resolution
Compatibility updates (SDK, deprecated libraries, new OS versions, new devices, etc)
Security updates (e.g. SSL certificates)
Compliance and regulation updates (Google and Apple)
Feature enhancements
Performance optimization
Version control and documentation
Qualifications
Essential
Bachelor’s degree in Computer Science (CS), Information Technology (IT), Information Systems (IS), Electronics and Communications Engineering (EcE), Computer Engineering (CE), Informatics, or Software Engineering (SE)
Minimum 2 years work experience in the field of electronics, telecoms/networks.
Minimum 1-year work experience in Mobile Development, for both Android and iOS
Working knowledge and experience in Mobile Programming:
Android – Kotlin, Java
iOS – Objective-C, Swift
Familiarity with mobile app development frameworks and tools such as Android Studio, Xcode etc.
Customer service oriented
Experience in providing technical support to clients by different means, e.g., Team Viewer, telephone and Skype chat.
Compose technical documents in Word/Excel/PDF, create and maintain Excel worksheets and databases.
Quick to understand systems, hardware and new devices.
Must maintain confidentiality and discretion in all aspects.
Honest and trustworthy
Team player
Good Interpersonal skills
Preferred
Bachelor’s Degree in Electronics and Communications Engineering, preferably board certified
Cisco or Microsoft-related certifications
Android and iOS certifications
Apple developer and enterprise account management, Google development account management
Additional Information
If you would like to really stand out as a candidate for interview, please tell us your favorite colour in your application email or message.
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