Read the Job Description carefully, then scroll down for Details to Register for this Job...
The Role
We are looking to hire a Customer Support Representative based in the UAE. In this role, you will be responsible for providing excellent customer support to passengers, drivers, and our customer base in using our product and other ad-hoc tasks to make the process smoother.
Your responsibilities will include:
Monitor various company communication channels including web inquiries, live chat, social media channels, call center, and emails, etc., and respond efficiently in a timely manner.
Observe and resolve front-line issues such as booking cancellation reasons, etc, for passengers, drivers, and customers using various support platforms (email, chat, phone)
Manage disputes arising from our passengers and drivers and report promptly to the supervisor
Professionally handle customer complaints and provide appropriate solutions timely; follow up to ensure resolution
Closely work with operations team to stay up-to-date with routes information
Perform administrative tasks involving service quality audit, market research, and updating driver’s account (credit top-up)
Build trust and sustainable relationships with customer accounts through interactive communication
Gather feedback from passengers, drivers, and customers and provide excellent customer service to our customer base
Ideal Profile
We’d Love To Meet If You Have:
Proven customer support client service representative experience
1+ years of call center or direct customer-facing experience
Strong phone contact handling skills, computer skills, and familiarity with CRM systems and practices
Excellent communication skills and fluency in oral and written English to be able to liaise effectively to different stakeholders across the region.
Comfortable with handling large volume email tickets and calls per day
A troubleshooter, an effective listener, ability to stay calm when customers are stressed or upset
An Ability to multitask, prioritize, and manage time effectively
An ability to work collaboratively on complex tasks under pressure.
Work Here If You’re:
Driven, accountable, humble, and honest to the point.
A collaborative team player and can mediate differences in opinion.
Communicate ideas in an articulate manner with your team, technical and non-technical audiences through written, oral, and presentation mediums.
Open to trying different approaches to arrive at the best possible solution.
Able to accept and adapt quickly and constructively to change.
Keen to learn and self-improve.
Inclined towards making work simple and organized.
Able to easily switch between thinking creatively and analytically.
It’s natural to understand and share our users’ emotions.
A big dreamer with the guts to get into the unknown.
What's on Offer?
Opportunities for career growth & development
Great work culture
Opportunity to make a positive impact
DETAILS TO REGISTER FOR THIS JOB:
https://arcab.snaphunt.com/job/ZG0CY2HJ8Z?source=linkedin
Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded ATS-compliant CV from Dubai-Forever.Com.
What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:
And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...
...And, you'll keep wondering why you get rejected in spite of being a PERFECT MATCH for the Job.
Read more about the ATS CV:
https://www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭
What's the most IMPORTANT thing you should read about a CV Writing Service?
Client Satisfaction Reviews, right?
You'll get a fair idea whether to purchase that service or not.
Read the recommendations our customers have written on my LinkedIn profile.
Click the LinkedIn banner below and then scroll down to the Recommendations section.
Navigate here for more testimonials/feedback about our expertise and results:
www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html
Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭
Want CV Samples & Templates for FREE?
Click on the CV's below to begin:
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭
Join the Middle East's Best Job Groups on Whatsapp:
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭
Join the Fastest Growing Jobs Group on LinkedIn:
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭
Join our Telegram Group:
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭
Submit your CV here, as well:
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭
We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will be those of the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭
SOCIAL INITIATIVE:
We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭
.jpeg)
No comments:
Post a Comment