Job Summary
The Go-to-Market Support Partner II will be responsible for non-commercial Account Management support for key partnerships. This position will be the interface between key partnership account and operations functions to drive service delivery, customer value/satisfaction, and continuous improvement.
Primary Responsibilities
Acts as operational contact for key partnership; responsible for working with the sales team on all the operational aspects of the existing business across the region and working cross-functionally with supporting team across the organization. lead non-commercial conversations with agents to drive POE upgrades, System Migrations, forms, AC releases, etc. Develops relationship with key partners, customer stakeholders, and executive sponsors.
Facilitates new agent onboarding projects by acting as a subject matter expert on operational functions for key partnerships to ensure a positive onboarding experience. Engages key partnership and internal stakeholders to achieve cost savings; measures and monitors the impact of initiatives.
Partners with internal teams to improve processes for key partnerships; takes ownership of complaints and defines impactful strategy to resolve agent-facing challenges. Coordinating with various functional teams to ensure systems are in line with the companies polices and guidelines (compliance, fraud protection, process flows, credit limits, consumer forms…etc.).
Work as main contact to resolve agent issues and escalate any non-operations related issue of commercial importance to the appropriate department in timely manner.
Delivered face to face and remote training on systems and procedures to new and existing partners. In addition, organizing tellers’ workshops/conferences and group refresher training.
Performs other duties as assigned.
Qualifications
Education:
Bachelor’s degree in business, information technology, or related area.
Experience:
5+ years of relevant experience.
Essential Skills:
Knowledge/experienced gained within financial services.
Strong understanding of market dynamics and partner needs.
Solid project management skills including planning work, managing details, keeping multiple tasks/projects on track, and navigating ambiguity to deliver results.
Demonstrated experience and ability to work across Sales, Marketing, and Product to create a culture of alignment.
Excellent interpersonal skills, ability to build and maintain credible relationships in person and over the phone with internal stakeholders.
Excellent organizational skills with the capability to set and manage priorities and ability to follow through.
Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
Ability to and handle sensitive data with professionalism and confidentiality.
Keeps abreast of current changes in technology, processes, and standards within area(s) of responsibility, and applies knowledge and practices to area(s) of responsibility.
Ability to work well under pressure and address issues with diplomacy and tact.
Ability to work in a culturally diverse environment and be sensitive to cultural differences.
Primary Location: United Arab Emirates-AE-Dubai-Dubai
Work Locations: AE_Corp_Dubai_8 West Wing 8 West Wing A 301 Airport Free Zone PO BOX 54458 Dubai
Job: Product Management Delivery
Organization: Global Operations
: Full-time
Travel: Yes, 20 % of the Time
Job Posting: May 11, 2023, 11:16:27 AM
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