About the role
The Regional Training Coordinator will work alongside the central Global Retail Academy team and Regional Stakeholders to regionalise the content and support the roll-out of Technical, Product and Commercial training across the APAC & Middle East region. As a fast-expanding brand it is key that Lotus delivers a training programme which is aligned globally and supports the retail network, external suppliers and business subsidiaries to deliver the challenging business KPIs.
The post holder will work in partnership with our Retail Academy team and the regional network to understand specific gaps and learning needs for the region that can be addressed by blended learning and deliver these across a number of languages. This will include the regionalisation of the core content to ensure it is fit for purpose in market.
It is critical that the Lotus franchise network in the region engages with and fully utilises the Global Retail Academy training program and it is the Regional Training Coordinator’s responsibility to track, manage and influence their engagement. The post holder will be comfortable with the full end-to-end automotive training process and work closely with the central Retail Academy team to make regional training content available and accessible to the regional network.
Key responsibilities include:
Collaborate with the Retail Academy team and the regional network to ensure all requirements for training are effectively deployed in market.
Oversee the network’s adoption and participation in the Retail Academy training program, tracking compliance and attendance and introducing remedial actions as necessary.
Where there is a regional training need which sits outside of the core programme strategy, work with the Global Training Project Manager to ascertain ROI, regional budget and delivery timelines
Offer regional feedback to help develop the annual training strategy, the objective for Lotus to be at the forefront automotive training globally.
Review and offer feedback on core training programmes to ensure the development of highly engaging digital and physical learning best suited to the region.
Support the design of learning resources and materials that reflect an understanding of the region.
Work with the central team to develop, co-ordinate and deploy in region face-to-face experiential training
You will work with several internal departments and SME’s (covering technical, product, engineering, aftersales) to assist in the design, roll-out and engagement of training that meets the needs of our diverse retail network.
This role requires the ability to work with SME’s in region to define key learning objectives and ensure these are successfully addressed via the content and delivery training approach.
Knowledge, Skills, and Experience
Essential:
Proven experience of running training programmes within an automotive environment
Experience in developing and managing learning and development programmes
Experience of working with a learning management system, understanding the typical issues and constraints
Understanding of varied learning styles
Knowledge of assessment and evaluation methods
Project management experience
Excellent communicator, speaking and writing
Proven ability to articulate complex problems, recommend and execute on solutions.
Degree level qualification
Excellent Motor Industry experience
Self-motivated and fast paced
Excellent presentation skills
Key Behaviours:
You are relentless in driving customer learning and satisfaction
You are an inquisitive, critical thinker who is always looking for how things can work better.
You are an amazing communicator and effective influencer.
You are a collaborator and willing partner with other departments to break down silo’s and drive enterprise change and value.
You are a self-starter. You like to understand the expected outcome, get the context, and then work to get it done.
You are skilled at knowing when to go deep technically with technical teams in order to gain context and provide appropriate support to meet strategic goals.
You are a natural project manager - You keep all the moving pieces organized and progressing at the appropriate pace.
Other:
25 days paid holiday plus bank holidays
Private healthcare
Pension scheme
Remote working
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