Senior Account Manager - CRM Specialist
Wunderman Thompson
Department: Client Services
Expertise: Commerce, Consulting, CRM
Location: Dubai, United Arab Emirates
Last Updated: 15/02/2023
Who we are:
At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.
We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.
Who we are looking for:
Wunderman Thompson is seeking an CRM experienced Senior Account Manager who will provide strategic direction and support clients in driving short term sales and building long term brand value.
Essential to the role will be experience from either a CRM or Data agency with a thorough knowledge of databases and data driven marketing, campaign delivery and managing end to end CRM programs.
What you’ll do:
Take responsibility and exercise overall quality control over the accounts.
Build and maintain internal processes and relationships in order to get things done in the most time and costefficient way for your client.
Provide strategic direction and ensure successful implementation of client objectives.
Understand client’s business and generate new ideas to enhance client development.
Work closely with clients to uncover business needs and objectives, set strategies with the Account Director, decide how they will be implemented and ensure execution.
Check progress against objectives and take action when necessary.
Look for opportunities, anticipate openings for initiatives and plan for the unexpected.
Build and grow good relationships with clients based on trust, credibility and professional respect.
Effectively manage the account team by fostering a constructive work environment and teamwork and building initiatives when needed.
Train and motivate the account team members by developing their abilities.
Take full responsibility of the financial upkeep of the account by ensuring the account runs efficiently and undertaking financial negotiations for client fees.
Act as a strategic partner of the account’s planner by thinking outside the box and bringing insightful and relevant info to the development.
Regularly report to the AD in order to keep them sufficiently updated and informed on the daily operations of the account.
Understand customer requirements and needs to offer suitable solutions and generate new business.
Ensure the timely delivery of services and products to clients.
Resolve issues to maintain and strengthen customer trust.
Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders.
Who you are:
Expert in providing strategic direction and supporting clients
Project and Time Management skills
Creative mind
Entrepreneurial spirit
What you’ll need:
BS/BA in marketing or advertising specialization
Min 6 years' experience in Account Management within an agency
Computer Skills: solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office
Presentation and writing skills
Ability to judge creative and comment effectively
Attention to detail
Communication skills
Flexibility and problem-solving skills
Resourceful in finding information
Understanding and appreciation of great advertising – good creative judgment
General awareness of society and interest in brands
Team player
Eager - willing to pitch-in on anything
Demonstrable experience in negotiation and meeting client requirements
Solid understanding of budgeting and reporting on progress
What we can offer you:
We don’t settle for people who can just do the job, we look for people that go beyond that and always push our thinking to be better than yesterday. We believe that this is what makes our agency a great place to be – a space where you’re never far away from the best minds to learn from.
We want you to be comfortable and proud every day of the week and have created an open and inclusive environment where you can bring your whole self to work. We don’t want you to just fit into our culture, we want your uniqueness and diversity of background to add to it and make this an agency where we all have a real sense of belonging and purpose. We are a community.
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