OPPORTUNITY OVERVIEW
ZeroFox seeks an Enterprise Account Manager to create long-term, trusting relationships with our customers. The Enterprise Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The Enterprise Account Manager will work collaboratively with new sales to meet revenue goals. Travel as needed is required, estimated at 25-30% of the time.
Role and responsibilities
Responsible for renewals of the ZeroFox platform
Develop a solid and trusting relationship between clients and company
Coordinate the resolution of key client issues and complaints by leveraging the correct internal resources
Develop a complete understanding of account needs
Anticipate account changes and improvements
Manage communications between clients and internal teams
Strategically plan to improve client results
Collaborate with sales team to maximize profit by up-selling or cross-selling
Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Meet all client needs and deliverables according to proposed timelines
Analyze client data to provide customer relationship management
Expand relationships and collaborating with sales representative to evangelize ZeroFox within account
Act as liaison between customer and internal business units to manage customer needs
Required qualifications and skills
Technology sales/account management experience (cyber security preferred), typically obtain in 5+ years
Experience managing and/or selling to enterprise level clients
Ability to multitask, prioritize, and manage time efficiently
Goal-oriented, organized team player
Self-motivation and self-direction
Excellent interpersonal relationship skills
In-depth understanding of clients and their position in the industry
Eagerness to work with new sales to expand company, clients, and territories
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Basic computer skills; experience with CRM software (SalesForce.com preferred) and the Microsoft Office Suite
Ability to travel as needed, estimated up to 30% of the time
Benefits
Competitive compensation
Community-driven culture with employee events
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
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