Quality Assurance & Compliance Manager - Subject to Contract Award
Make a difference every day
The Job Opportunity
Subject to contract award, Serco Saudi Arabia (SSA) will be acting as a managing agent that is responsible for a project that will act and serve as a luxurious tourist destination. SSA’s role as a managing agent and master operator will be to manage the service operators of the following transport modes:
• Air (Private Planes & Helicopter, etc.)
• Sea (Marine fleet & water taxis, sea freight etc.)
• Land - Road (cycle, cars, buggy, buses etc.)
• Land- Logistics (vans, staff buses etc.)
Key accountabilities
- Review of Asset Configuration Change Application’s (ACCA), impact on the Hazard Log; maintaining hazard log in the process.
- Coordinate status updates and reporting for all corrective actions, including analysis of themes and strategic improvements.
- Support understanding and management of regulatory compliance requirements relevant to develop and where necessary, deliver training and programmes on subjects related to quality and compliance;
- Coordinate provision of/provide compliance awareness briefings and follow up on compliance activities;
- Coordinate, participate and oversee the preparation for internal and external audits including readiness reviews, attendance at key meetings and review of report.
- Review non-conformances regularly and assign resource to close out overdue NonConformances (NCs) within agreed timescales;
- Lead maintenance of the quality management system, that it relates to all aspects of the system promoting continuous improvement and management awareness,
- Oversee quality management certification requirements.
- Monitor and assist departments in the response and resolution of contractual notices such as remedial and warning notices.
- Provide advice and support in relation to business continuity.
- Review the business continuity plans to ensure alignment with regulatory, contractual and Serco Management System requirements.
- Maintain and monitor KPIs on Risk, Quality and Compliance performance, establish a suite of reports and other media analysing and illustrating risk, quality and compliance performance of the company utilising both proactive and reactive key performance indicators.
- Support with the preparation of contractual and regulatory reports such as the annual report by the provision of Risk, Quality and Compliance inputs in a timely manner.
- Coordinate and minute Risk, Quality and Compliance meetings and workshops.
- Undertake on-call duties as per roster and report notifiable incidents to department leads, Key stakeholders, Regulatory agencies and Executive Director (where required)
- Support, monitor and report on incident investigations, taking lead where necessary, making sure that reports are completed and submitted in a timely manner.
- Comply with all Serco SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures;
- Perform and carry out other duties as requested by the Safety, Assurance and Environment Director
Specific Requirements
- Hold a recognised qualification in health and safety and/or risk management for example NEBOSH National Diploma in Occupational Health and Safety;
- Certified auditor Certified in Standards (BS OHSAS 18001 and ISO 45001), Environment and Energy (ISO 14001 and ISO 50001), Quality (ISO 9001) and Fire Prevention (NFPA 130).
- Minimum 5 years, of work experience as a Risk, Quality and/or Compliance professional with management experience.
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Take pride in what you do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. To view all internal opportunities, log into MyHR online.
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