Customer Service Executive, Oasis Mall, Sharjah, UAE

Description

 

EXPERIENCE & QUALIFICATIONS

A Bachelor’s Degree /Diploma

Minimum of 2-3years of experience in Shopping Malls/Hotels/Hospitality

Basic computer skills with proficiency in MS Excel and Microsoft Office.

Good Communication (Verbal and written) skills, multiple languages known an added advantage

Conflict Resolution skills

Strong time management skills with the ability to manage multiple tasks.

 

JOB PROFILE

To ensure the highest levels of customer satisfaction: Mall Visitors &Tenants 

Maintain a thorough knowledge of the Mall’s services, amenities/facilities, stores/locations and promotional activities

To represent the Mall in a well maintained and professional manner at all times

To resolve customer/tenants complaints in a timely manner

 

JOB DESCRIPTION & OVERALL RESPONSIBILITIES

Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent customer service by providing directions, information, answering questions, and performing other duties as assigned

Develop and maintain a strong relationship with tenants and educate them about the Mall services and promotional activities

Get regular updates from the marketing team/mall manager on the planned events and activities in the mall, assist with conducting the events.

Review Malls website and social media for timely information and accuracy of data posted

Be fully aware of the malls emergency response procedure and have a clear understanding of what role to play during any emergency

Assist with the circulation of tenant memo’s, ensure that acknowledgement sheets are maintained.

Maintain copies of relevant authority permissions for any events/promotions in the mall

Ensure that all shops opens/closes on time, if not inform the Duty Manager and call the shop’s in-charge/manager.

Check and update the promotional offers of each shop and maintain the same in a file for quick reference.

Update the shop contact details. (Shop manager, Contact in case of emergency etc )

Keep track of the mall directories availability/display & update the duty manager if new to be printed

Maintain Mall Team contacts and also Statutory emergency contact details

Inspect Toilets/Prayer Rooms/Baby changing rooms/ Common Areas etc to ensure standards are maintained, any issues to be reported to Duty Manager/Facilities Manager. ( A check list to be maintained)

Maintain register for Wheel chair issuance

Issue of Raffle coupons during sales/promotions

Maintain proper register of raffle coupons issued

Circulate daily summary

Inform management in advance if more printing to be done

Sale of Mall Gift vouchers

Maintain a register with voucher details

Cash to be handed over daily to Duty Manager

Lost & found

Maintain a register with details

Cash/Valuables to be handed over to Mall Manager for further process according to LMG policy

First Aid Kit to be maintained at the counter

CSE Staff will  be trained in Fire Evacuation & First Aid

End of the day report to be circulated:

Print out of Summary of lost & found for Security

End of the Day Report to the Mall Manager & Duty Manager (ie, incident, complaint, late opening/early closure of shops etc

Tenants/Customers to be encouraged to give feedback in writing (Customer Feedback form to be used), maintain a register/log of the complaints registered.

Ensure all complaints/suggestion are logged and informed to duty manager/mall manager

Follow up on the status of the complaint & ensure the closure. Update the status in the register.

Maintain endorsement logbook (to be passed on when shift changes) and emails (sent and received), make sure that you are updated.

 

https://landmarkgroup.taleo.net/careersection/ex/jobdetail.ftl?job=220005IN&lang=en

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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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Projects Administrative Assistant, wood, Abu Dhabi, UAE

Overview / Responsibilities

Wood is currently looking for a Projects Administrative Assistant to strengthen our team in Abu Dhabi.

 

The contract is for period of 6 months extendable based on need.

 

Accountability:

This is a Home Office position based in Abu Dhabi. Normal working time will be 48 hours per week from Monday to Friday supporting Projects Team.

Accountable for providing all systematic administrative support and technical assistance in an organised and cohesive manner for the entire Project Team.

 

Principal responsibilities include but not limited to;

Directly reports to Senior Projects Manager

Prepare travel arrangements, meeting room bookings, documenting meeting minutes, preparing presentations, supporting management with preparing management reports, assisting visitors during business gatherings and organising all events / programs / meetings for the team

Undertake Receptionist duties on adhoc basis– answer phone calls and ensure reception is always manned

Prepare correspondence, excel spreadsheets, power point presentations and meeting materials including documenting meeting minutes as directed

Develop an effective filing system for project key documents

Create and maintain project team technical documents and organisation charts (MS Visio)

Assist with all local travel bookings and coordinate with Mobilisation Team on travel requirements. Ensure all travel requests are approved prior to booking travel.

Coordination of new starts within the project team, ensuring desks, IT Equipment, phones, mobilesare al located in a timely manner

Acting as IT Helpdesk to assist on all IT requirements (installation, configuration

Ensure all project personnel CVs are in Wood format and keep database of these

Responsible for administrative task such as courier shipments, Office and Pantry Supplies requisition and maintenance

Attend to clerical tasks such as general photocopying, scanning, collating and filing support to project team

Support and coordination of all project requirements

Skills / Qualifications

Technical / Business Skills:

Highly Knowledgeable about office management systems and procedures

Excellent time management skills and ability to multi-task and prioritize work

Highly motivated and self-reliant

Attention to detail and problem solving skills

Confident and assertive

Open thinker and innovator

Flexible and adaptable

Accuracy and meticulous

Flexible and efficient

Excellent computer skills - Computer literate - MS Office / Visio 

Business & Industry Experience:

Minimum of 5 years’ relevant experience

Experience of working with multi-national and multi-cultural project teams is strongly preferred

Previous experience of working in the Middle East would be an advantage

Previous experience of working for Engineering Companies would be an advantage

Educational Attainments

Graduate Degree holder is preferred

Interpersonal Skills:

Clear communicator with good interpersonal skills and willingness to share knowledge and support others

An active listener with the ability to focus on customer requirements

Fluent in English language, Arabic speaking preferable 

Teamwork

Competencies:

Excellent written and verbal communication skills

Strong organizational and planning skills

Strong commitment to safety

https://woodplc-row-external.icims.com/jobs/117148/job?utm_source=indeed_integration&iis=Job+Board&iisn=Indeed&indeed-apply-token=73a2d2b2a8d6d5c0a62696875eaebd669103652d3f0c2cd5445d3e66b1592b0f&mobile=false&width=1240&height=500&bga=true&needsRedirect=false&jan1offset=330&jun1offset=330

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Apply For This Job Using a Branded ATS-compliant CV from Dubai-Forever.Com.

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If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

...And, you'll keep wondering why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV:

https://www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭

SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭

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Project Management Director, Aecom, Abu Dhabi, UAE

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

• Plans, directs, and supervises all operations included in a large, complex project or several moderately sized projects with greater risk and complexity, and significant financial impact. 

• Resolves complex issues.

• Manages projects on a local to national basis achieving quality outcomes, financial performance and client satisfaction. 

• Successfully develops strategy, prepares proposals, negotiates contracts, and executes project(s). 

• Acts as primary point of contact with client and has full responsibility for project delivery. 

• Project teams may include 10 or more members often representing multiple business lines, working in remote locations and including a subcontractor(s).

• Must have residential and land development experience.

• Must have experience in the United Arab Emirates.

• The project director is expected to demonstrate familiarity and competence with cost management, cost control and earned value monitoring.

• The project director is expected to demonstrate proficiency in contracts management and resolution of contractual disputes.

Qualifications

Degree in engineering / construction management 

Minimum 20 years experience of which 5 years in the UAE 

Additional Information

With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

https://jobs.smartrecruiters.com/AECOM2/743999871753096-project-management-director

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Apply For This Job Using a Branded ATS-compliant CV from Dubai-Forever.Com.

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

...And, you'll keep wondering why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV:

https://www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭


What's the most IMPORTANT thing you should read about a CV Writing Service?

Customer Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the recommendations that some of our clients have written on my LinkedIn profile.

Click the LinkedIn banner below and then scroll down to the Recommendations section.

Navigate here for more testimonials about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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Want CV Samples & Templates for FREE?

Click on the CV's below to begin:





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Join the Middle East's Best Job Groups on Whatsapp:





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Join the Fastest Growing Jobs Group on LinkedIn:





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Join our Telegram Group:





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Submit your CV here, as well:





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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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