POSITION SUMMARY
Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
To provide a comprehensive, confidential Human Resource service to the hotel to support achievement of the business goals and strategies whilst developing and maintaining positive internal and external customer relationships with Associates and Managers.
Helps drive company values and philosophy and ensures all HR activities are operating in the hotel and aligned with Company vison and standards. Ensures compliance with applicable regulations and Standard Operating Procedures.
SCOPE / BUSINESS CONTEXT
A Full Time position based at Le Meridien Al Aqah Beach Resort.
Number of Direct Reports -
Titles of Direct Reports –
CANDIDATE PROFILE
Experience:
Previous experience within HR
Experience in handling and managing HR operations.
Hospitality/hotel experience desirable
Experience in managing a team and delegating their tasks
Skills and Knowledge
Strong communication skills (verbal, listening, writing)
Good problem solving skills
Effective decision making skills
Effective influencing skills
Effective change management skills
Good knowledge of legal issue pertaining to hotels and related labour law
Previous user of Outlook, Word, Excel, PowerPoint
Highly organized and efficient approach required
Ability to manage varying needs and prioritizing to ensure best business results
Effective Performance Management skills
Knowledge of contract administration
Effective conflict management skills
Knowledge of governmental regulations relating to Health and Safety
Ability to build and maintain relationships with associates, customers and vendors
Assist with the development of internal talent
Education or Certification
High School completion or equivalent required; preferably around administration and secretarial qualifications
Chartered Institute of Personnel and Development student (or similar) certification preferred or a willingness to study
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Essential Functions
Recruitment
Coordinates and compiles relevant recruitment information.
Maintains the recruitment database, including applicant response and any data input.
Ensures that all recruits have full reference checks and that these are following up if necessary.
Total Compensation
Assists with any Compensation and Benefits data compilation
Training and Development
Coordinates the administration of all training nominations, training completion and attendance, ensuring databases are fully up to date.
Provides support with Associate Orientation, ‘In the beginning’ training
Associate Relations
Assists with regular communication of all Associate Benefits on properties.
Assists with the administration of any employment relations issue (for example Employment Tribunal preparation).
Provides a sounding board for associates who may need to discuss personal issues, and maintains confidentiality at all times.
Assists with the organization of any associate events.
Ensures that all leavers complete an exit interview and that details are complied to assist the hotel retention strategy.
Human Resources – Department Focus
Assists with any process administration and the collation of data for relevant reports.
Assists, where necessary, with PeopleSoft data maintenance and tracking.
Provides full administration support for candidate management system (I-GRasp) internet recruitment
Support with the administration of any payroll of HR information though Oracle (or relevant system)
Needs to be extremely efficient and professionally skilled in:
Preparing documents using Word, Excel and PowerPoint applications.
Filing and forward tracing a variety of documents, appointments etc..
Updating and distributing relevant information databases as required
Processing incoming mail.
Maintaining office supplies for the HR department.
Taking meeting minutes as requested.
Attending investigatory meetings and provides an administration support to HODs by taking minutes.
Budget control: raises purchase orders, log budget transactions, process department invoices, report monthly.
Updating data on the celebratory dates/Key Management Data/Contact list etc.
Maintaining, collating and distributing all relevant activity reports.
Responding to various requests for help and information.
Communicating with property associates to provide information and resolving challenges on behalf of those she/he reports to.
Coordinating and handling all related memberships and incentive enrolments and ensuring they are current.
OTHERS
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
Follow company, hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests' service needs in a professional, positive, and timely manner.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards, e.g. GuestVoice and Le Meridien Brand Standard Audit.
Physical Tasks
Enter and locate work-related information using computers and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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