Senior Accountant - Reporting, Chalhoub Group, Dubai, UAE

 Who we are 

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.  

To fuel the next stage of our growth we are looking to build a world class team.  From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.  We are looking for top talent to join us on this journey of exploring new horizons together. 

What you will be doing 

1. Organizational:

•  Follow all relevant accounting policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner.

2. Operational:

•  Follow the day-to-day activities related to own job with minimal supervision to ensure continuity of work
• Follow-up on escalated cases /issues/questions of junior team members to ensure they are closed efficiently and in a timely manner

3. Reporting:

• Ensure adherence to accounting standards and enforce them at all times
• Monthly closing procedures are done smoothly and align with Client’s timetable.
• Plan, manage, coordinate and implement the year end closing processing for the assigned accounting records
• Provide technical accounting support and interpretation to the business units
• Liaise with HR on the financial and timely payment arrangements for the monthly payroll
• Interact with IT in the implementation of system enhancements and improvements
• Ensure queries from Clients/Suppliers are closely attended by the in-charge
• Support colleagues who face difficulty in fulfilling their task
• Prepare monthly management reports and accompanying schedules
• Provide a comprehensive accounting advice services and various reports and statements to business units’ managers
• Prepare variety of studies, reports and related information and interpretation to the management for decision making purposes

What you'll need to succeed 

• Bachelor’s Degree in Commerce and Accounts
• 3 - 5 years prior experience, with at least 2 years with big 4 audit firm
• Proficiency in all aspects of accounting
• Linguistic Skills: English - Excellent, Arabic - Preferable, French – Preferable
• Advance excel skills

What we can offer you   

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.   

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  To view all our perks and benefits, click here.

https://careers.chalhoubgroup.com/jobs/1574060-senior-accountant-reporting

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Please do submit your CV here as well >>>>>>>>

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✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

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✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

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Customer Service Supervisor, Jotun, Jeddah, KSA

 Lead and manage the Customer Service function to ensure orders and invoices are dealt with in a timely, accurate and efficient manner, liaise with and support internal and external stakeholders, enabling the company to meet its targets on customer satisfaction, service and quality.

JOB DESCRIPTION

Responsibilities:

•Lead the Customer Service department in line with Leadership Expectations and tools to develop, coach and guide its members to ensure a workforce which is competent, engaged and enabled to meet Jotun’s current and future needs
•Manage customer service function activities to ensure high performance to reach or exceed customer expectations by setting standard procedures and professional approach of CSD members.
•Oversee all aspects of the customer service function to troubleshoot processes and procedures and make improvements of customer service quality. Coordinate with team member to ensure the standard of order processing is maintained.
•Set and monitor customer service targets/KPIs and monitor the performance of the team to ensure that these targets are achieved.
•Provide training on handling of sensitive customer service issues, and resolve such issues when necessary
•Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure and in line with local and group GDPR regulations and procedure
•Design and continuously review the structure for customer service workload to ensure efficiency, meet changing needs and maintain a high level of performance by training, coaching and monitoring staff to ensure good customer relations, responsiveness and high levels of customer satisfaction
•Analyse customer complaints and resolved problems to ensure that all learning points are shared with relevant stakeholders in the organisation and corrective action taken to avoid repetition in the future
•Liaise with sales teams, supply chain and other relevant stakeholder to ensure that customer expectations are met and that any issues are resolved in a timely and efficient manner through effective teamwork and good communication.

•Active drive on e solutions, digitalization and customer relation experience on the department communication and information processes.

QUALIFICATIONS

Education:

Bachelor (Required)

Language:

Arabic, English

Work Experience:

PF Customer Service

Other qualifications (certificates, skills etc.):

PERSONAL QUALITIES AND WHAT WE OFFER

POSITION INFORMATION

Location:

Jeddah

Company:

Jotun Saudia Co. Ltd.

Scope Of Work:

Local

Contract Type:

Fixed Term (Fixed Term)

CLOSING DATE (dd.mm.yyyy)

27.02.2022

CONTACT RECRUITER:
 

AlFarsi, Renad (ريناد الفارسي), Talent Acquisition Executive, Renad.AlFarsi@jotun.com

Jotun’s story in the Middle East, India and Africa (MEIA) region began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Care, Loyalty, Respect and Boldness.

Jotun Saudia Co. Ltd., established in 1984, is one of the key markets within the MEIA region. With 2 production facilities, 5 warehouses and more than 450 employees, we aim to further strengthen Jotun’s position in Saudi Arabia through ambitious market growth plans that focus on innovation, efficiency and profitability.

https://jotun.wd3.myworkdayjobs.com/en-US/Jotun_careers/job/Jeddah/Customer-Service-manager_R1634?source=Linkedin

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Please do submit your CV here as well >>>>>>>>

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If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...

Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:

✅ Entry Level (0-2 Years Total Work Experience) -->  

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✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

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✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

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✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html

Customer Support Centre Agent, IKEA, UAE

 No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

About Al-Futtaim IKEA

 

GROWING TOGETHER...

 

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

 

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

 

About you

You have the ability to work in a fast retail environment. You are enthusiastic about assignments and working with others in a team. You are able to prioritize and plan tasks to reach the targeted results. You have a passion for home furnishing, retailing and how people live at home.

 

What’s more, we believe that you have the following knowledge, capabilities and motivation:

• Live and share the IKEA values every day
• High School Graduate
• 3-4  years in a similar role or Customer Service
• Computer literate like MS Office applications like Excel & Outlook, etc.
• Knowledge in working with Genesys & CRM systems is an advantage
• Customer Focus & Team Player
• Effective Communication & Problem Solving skills
• Strong People and Time management skills
• Good English communication skills, preferable Arabic speaker
   

About the position

You are responsible to ensure a seamless customer journey by offering a hassle free, consistent, inspiring and rewarding customer experience with great quality for all non-face-to-face contacts. You ensure to build and retain a long-lasting relationship with new and existing customers by ensuring a positive shopping experience that creates trust in the brand before and after their visit to contribute to commercial growth.
 

Key Specific Accountabilities:

Performance Management

• Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
• Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received
• Follow department action plans to ensure an improved customer experience and a constant approach
• Work towards achieving first call resolution by finding and offering a solution to the customer
• Communicate with all customers in a positive, friendly and apathetic manner to provide a consistent meeting with the customer 
• The transport management system should be monitored, and customers contacted when delays are expected or when customers have requested a call back through

People

• Responsible for arranging schedules and workloads to ensure correct coverage at all times to ensure that service levels and the customer experience is improved 

Health and Safety

• Follow all guidelines and SOP’s set out by the health and safety department to ensure a safe working environment
• Report any risks hazards and unusual activity to your senior or manager immediately  

Cost Control

• Follow department guidelines and processes to ensure that the Customer Support Centre operates at optimal efficiency

Business Planning

• Follow the department business plans and action plans as agreed by the department management team
   

 

#LI-POST19
 

A few more things for you

 

Interest? Then please join us for a rewarding career journey!

 

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

https://www.afuturewithus.com/job/Dubai-Customer-Support-Centre-Agent-IKEA-Festival-PLAZA-Jebel-Ali-Dubai/773672401/

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Please do submit your CV here as well >>>>>>>>

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If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...

Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:

✅ Entry Level (0-2 Years Total Work Experience) -->  

https://www.dubai-forever.com/entry-level-resume.html

✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-cv.html

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

https://www.dubai-forever.com/mid-level-cv.html

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-resume.html

✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html

Procurement Coordinator, AirPro, Dubai, UAE

 Main responsibilities and tasks:

• Prepare and follow-up the purchasing orders
• Ensure compliance with the internal and suppliers purchasing process
• Ensure compliance with regulatory requirements of countries / customers
• Monitor supplier performance indicators (KPI’s)
• Participate to suppliers meeting and/or events
• Implement and follow the letters of credit Import
• Be the reliable interface with international suppliers and/or the different departments internally (Finance, logistics…)
• Communicate, frequently the activity/ flow on-going activity to the management

Candidate’s Profile

• Work experience of minimum 3 to 4 years within a logistics/supply chain department
• Has work experience within an international environment/trading company is a plus
• Background in CSR – Customer Service Representative/Cross trade coordinator/Export Coordinator is a plus

        Technical and interpersonal skills

• Strong knowledge about Incoterms (FAS, CFR, FOB) and Letters of Credit Import
• Good Excel and MS Office skills (PowerPoint, Word…)
• Strong analytical ability
• Excellent resistance to stress and activity peaks
• Excellent autonomy, rigor, reliability and organizational skills
• Strong teamwork, interpersonal and pro-active skills
• French language and petrochemical suppliers knowledge are a plus

https://www.careers.airprouae.com/job/procurement-coordinator-2/

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Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...

Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:

✅ Entry Level (0-2 Years Total Work Experience) -->  

https://www.dubai-forever.com/entry-level-resume.html

✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-cv.html

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

https://www.dubai-forever.com/mid-level-cv.html

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-resume.html

✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html