Position Statement:
Position requires a Senior Manager Engineering Operations with significant hotel engineering operations leadership experience including experience managing multiple units and luxury properties. The position will oversee hotel engineering operations in KSA across the current portfolio of operating hotels and pipeline providing leadership and guidance to hotel chief engineers managing the delivery of asset maintenance, ensuring compliance to FLS/local authorities, supporting the development and implementation of comprehensive rolling capital plan for each hotel, and to oversee Hilton’s centralized maintenance contracting process, driving value for money, improving maintenance standards & increasing service levels to ensure consistency, compliance across MEA&T and ensuring guest satisfaction. The role will ensure management and delivery of engineering operations strategy, key strategic priorities, engineering operations programs, maintaining owners’ relationship as well as supporting the sustainability agenda towards Hilton goals.
Main responsibilities
• Undertakes technical and building operational responsibility for the given region overseeing all Hilton Brands.
• Ensures compliance and consistent delivery to local codes, Hilton Processes, Policies & Standards.
• Maintains most cost-effective operational model for each hotel & area.
• Co-ordination and management of projects, CAPEX expenditure, condition surveys and hotel conversions & openings.
• Co-ordinates and assists hotel openings & conversions within KSA and other regions as per business needs.
• This position requires extensive travel, and results in periods away from home.
• Supports any other neighbor countries’ hotels if and when required.
• Ensures the hotels follow and delivers on Engineering Operations EMEA targets and strategies.
Safety, Security & Sustainability
• Ensures the correct implementation of Hilton Fire Life & Safety (FLS) & local jurisdiction testing procedures.
• Ensures the correct and safe operation & maintenance of the hotels FLS systems in a safe and effective
• Ensures the correct implementation of all health and safety, occupational safety, energy control and management directives and that up-to-date records of all test certificates/licenses are kept.
• Maintains contacts with local authorities such as fire department, electricity supply company, health inspectors, etc., to ensure that all requirements are being complied with and that assistance or advice will be readily available whenever required.
• Ensures that hotels report sustainability performance through LightStay.
• Identifies and develop sustainability and energy saving proposals for hotels by using business plans and return on investments.
• Supports hotels in driving energy awareness, utilising energy management systems as appropriate towards Hilton 2030 Travel with Purpose Goals.
• Holds regular meetings on energy conservation, fire training, employee communications and health & safety.
• Reviews safety & security strategies and makes recommendations.
• Reviews sustainability plans of hotels on an annual basis and in conjunction with the central engineering operational team develop an annual sustainability strategy for the region.
Maintenance
• Assists hotels to ensure the efficient operation & maintenance of all mechanical, electrical & plumbing equipment as per Hilton policy, procedures, engineering operations manual and according to manufacturer’s standards.
• Assists hotels to ensure full implementation of Hilton Preventive Maintenance Program for full building and grounds as per Hilton strategy.
• Ensures all hotels’ records of maintenance and testing are documented and kept.
• Leads and motivates teams comprising directly employed personnel, external contractors/consultants, suppliers, and owners as appropriate.
• Reviews the monthly engineering reports for each hotel and communicate the feedback.
• Reports monthly to the RDOE updating the status of each property.
• Conducts review meetings with General Managers & Chief Engineers during hotel visits.
• Assists in developing scopes of work with General Managers and Regional VPs for review and approval. Interface and assist with scheduling CAPEX work with property input.
• Assists hotels to develop a five-year strategic capital plan for each hotel, particularly on major mechanical equipment, i.e., laundries, kitchen equipment, electrical switchgear, transformers etc.
• Attends regular meetings with Country/Area GM/VP Ops to advise on capex expenditure submissions.
• Supports functional activities to deliver improved guest satisfaction scores.
• Assists in hotels improvement of Quality Assurance scores regarding engineering related matters.
• Reviews actual period POMEC costs versus budget forecasts and analyse discrepancies. Assists properties in developing plans and actions for priority hotels. Ensures that POMEC is managed.
• Advises on out of hours emergency problems and disaster recovery.
• Ensures hotels reach the correct technical solution for equipment replacement
Procurement
• Assists in the negotiation for consumables and service contracts, ensuring the best value for money is obtained.
• Participates in central contracts tendering and service providers interviews process where required.
• Reviews and monitors central contracts performance.
Capital Projects
• Gives relevant MEP input into capital projects within area.
• Gives region’s Capital approval of equipment replacement and refurbishment.
• Ensures technical solutions have been properly identified so that repair/replacement are effective.
• Ensures Hilton approved supplier are being utilised.
• Works alongside AD&C Project Managers on larger projects.
• Follows up on snagging/defect recording process.
• Ensures MEP installations are set-up to run as efficiently as possible and are in compliance with environmental and legal requirements.
• Holds site / construction / owner meetings as required.
• Reports monthly to the RDOE updating the project status of each property.
Openings, Conversions & PIP
• Ensures familiarity with all signed proposals and has appropriate overview of projects.
• Liaises with AD&C team, to ensure appropriate operational involvement in projects providing feedback
• Follows the engineering operations Pre-Opening journey and processes.
• Ensures compliance with local regulations & engineering standards and advises the local team / project manager accordingly.
• Ensures appropriate maintenance contracts & schedules are in place/adopted.
• Supports and follows on snagging/defect recording process.
• Follows up on defect lists with hotel and AD&C ensuring Defects Liability Period process is in place
• Establishes and ensures all relevant documentation is handed over/in place.
• Manages/assists in handover/acceptance processes.
• Attends site/construction/owner meetings as required.
Personnel
• In conjunction with HR, interview and make recommendations on suitable chief engineers.
• Identify coach and develop suitable personnel for future technical roles.
• Follows “Engineering Graduation Programme” to assist candidates from intake till graduation and career progression.
• Support and drive the company strategy and focus on Diversity & Inclusion
What are we looking for?
Required Qualifications
• University degree in either Mechanical, Electrical or Electromechanical
• Significant mechanical / electrical engineering experience from within the hotel sector including leadership and multi-property experience
• Must be able to converse to a good level for both English and Arabic, written and spoken.
• Experience working in multi-cultural or international settings.
• Must have previous hotel chain regional managerial experience or facilities management experience in senior leadership position including managing multiple units and luxury hotels.
• Good project management skills are essential.
• International experience would be an advantage.
• Excellent communication skills: presentations, written and public speaking
• Ability to direct collaboration among cross-functional teams including external resources
• Ability to analyze departmental financial data in order to make strategic and tactical decisions
• Leads by example to resolve conflicts, introduce change and ensure collaboration among others
• Strong problem-solving skills including ability to address issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others
• Ability to provide development and mentoring to others
• Budget development and management skills
• Ability to provide a simple explanation of engineering matters to non-technical colleagues whilst being able to discuss and direct complex issues with industry experts
There is a significant amount of travel in the role in order to support hotels within the region (approx 50% but this can vary)
Schedule
: Full-timeShift
: Day JobJob Level
: ManagerJob
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