Customer Service Executive - Dubai

Customer Service Executive - Dubai

DH 8,001-10,000 per month, Permanent, Full-time

Career Level: Mid Level

Minimum Education Level

Bachelors Degree

English Level

Proficient

Microsoft Office Skills

MS Excel

General Skills

Good Communication Skills

Ability to Join

Immediately Responsibilities

Process service dispatch request received from technical support team
Identify suitable field staff by optimizing: qualification, location, availability.
Resolve resource conflicts by re-planning of activities within defined scope.
Manage escalation in case of unavailability of field staff according to the process.
Monitor service delivery by field staff ensure estimate time of arrival is met
Monitor spare part delivery status and inform customer if change is required.
Manage the escalate or spare part issues with Logistics also manage tool and equipment logistic
Schedule field staff for planned service events such as preventive, maintenance, updates and installation as per service requirements.

Register Here: https://www.careerjet.ae/jobad/aefb4a253843fe54a783181e04d85b1093