Middle East Jobs, Careers, Vacancies: Customer Support Jobs

Showing posts with label Customer Support Jobs. Show all posts

Customer Operations Lead, Doha, Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Customer Operations Lead

Job Title: Customer Operations Lead

Department: Product
Reports To: Chief Product Officer
Location: Doha

Position Description:

Ready to join a mission-driven SaaS start-up and shape the backbone of our customer experience? As Customer Operations Lead, you’ll design, run, and continuously improve all core customer processes—onboarding, delivery, billing, and support—tailored for the agility and speed of a fast-growing environment. You’ll leverage agile practices and low-code tools to create streamlined, repeatable workflows that keep things simple now and scalable for the future. Working at the intersection of Product, Commercial, and Finance, you’ll make sure operations enable growth, delight customers, and drive efficiency.

Jobs to Be Done:

Architect the end-to-end customer journey: build and refine onboarding, delivery, billing, and support with a LEAN mindset
Implement and iterate agile day-to-day processes using low-code/no-code tools (like Jira Service Desk, Zoho…) for automation and speed
Design lightweight frameworks and documentation so the entire team can deliver a consistent, top-notch B2B customer experience
Set up dashboards and reporting for customer operations KPIs-track what matters and act fast
Act as operations point of contact, collaborating seamlessly with Product, Commercial, and Finance teams to keep alignment as we grow
Proactively gather feedback from customers and teams, turning insights into process improvements
Prepare the ops platform and workflows to scale: spot bottlenecks, drive simplification, automate wherever possible

Requirements:

Education:

Degree in Engineering or Business Administration
Certification in Agile, Lean, or Process Design is a plus

Experience:

5+ years leading customer operations in SaaS start-ups or telco spin-off ideally in B2B environments
Proven expertise in building and improving core customer processes from scratch in fast-paced, resource-limited teams
Hands-on with low-code platforms and automation tools-knows how to make things work simply and fast
Experience working cross-functionally with Product, Finance, and Commercial teams

Skills and Competencies

Sharp process thinking knows how to design, document, and optimize every step of the customer journey
Analytical mindset—uses data to drive improvements and inform decisions

Understands Business Process Management Tools
Low code CRM configuration
Agile at heart: comfortable iterating, running quick experiments, and embracing change
Strong communicator who can bridge teams and keep everyone moving in sync
Tech-savvy and curious about digital tools, automation, and anything that boosts productivity
Relentless about customer experience and operational excellence

Key Performance Indicators (KPIs):

First response/resolution time for support queries
Billing accuracy and DSO (days sales outstanding) metrics
Customer satisfaction (CSAT) and NPS for operational touchpoints
Onboarding time and customer ramp-up speed
Frequency and impact of process improvements based on team/customer feedback
Number of manual process steps eliminated or automated
Readiness and scalability score of processes ahead of growth milestones

Why Join Us?

As the Customer Operations Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world’s most pressing challenges.

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

Job Posting End Date:

January-31-2026

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

https://iberdrola.wd3.myworkdayjobs.com/en-US/Iberdrola/job/Qatar-Doha/Customer-Operations-Lead_R-25168-1?source=indeed

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

Applicant Tracking System Incorrect Parsing

And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

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Entry Level (0 - 2 Years Career Experience)

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Join the Middle East's Best Job Groups on Whatsapp:

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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banner's below...

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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!

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CRM Sales Supervisor (Automotive), Ar Rifa' wa al Mintaqah al Jan, Bahrain

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a CRM Sales Supervisor (Automotive)
Job Objective: This role is responsible for supporting the business development initiative and the strategic partnerships for BIBF. The role holder maintains strong partnerships and also identifies new opportunities for business development on an ongoing basis to ensure business growth for BIBF.
Responsibilities: Core Responsibilities
 Support Head of Department (Centre)/Senior Manager in developing annual business plan and budget for Business Development and
obtaining necessary approvals
 Build a strong network with key business partners and develop strategic alliances to further expand the reach of BIBF as a premier
education services provider in the region

 Manage relationship with existing partners to ensure maintenance of relationships; Engage with clients to determine training/ research
requirements relevant to BIBF’s mandate

 Identify or propose potential business deals and tie-ups by contacting potential partners; discovering and exploring opportunities for the
establishment of strategic alliances and joint ventures (new business concept development) that will result in future cost effective
solutions

 Develop proposals that speaks to the client’s needs, concerns, and objectives

 Maintain a knowledge repository of clients, referrals, RFPs, prospects and presentations

 Coordinate and compile market research for identifying trends in customer behavior and competitor activities
 Manage and update BIBF client relationship management database and utilize it to manage customer contacts and mailing lists

 Monitor other similar training providers and customer feedback on an ongoing basis and use market intelligence to review business
strategies

 Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options and
recommending appropriate plans.
 Develop and maintain strong awareness of local / regional markets and regulatory environment and share relevant updates with the
team

 Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative
trends

 Identify opportunities for campaigns, services, and road shows that will lead to an increase in sales

 Undertake any other responsibilities in the departmen
Requirements & Experiences: Academic Qualifications
 Bachelor’s/ Graduate degree in Business Management / Finance or relevant field is required
 Master’s degree in Business Administration / Finance is preferred

Minimum Experience
 More than 5-7 years of relevant experience in a similar role with at least 3 years in a supervisory role

Skills
 Interpersonal and communication skills
 Influencing and leadership skills
 Planning, organizational and time management skills
 Networking and relationship management skills with industry peers and external entities

 People Management skills to motivate and develop teams – including performance management and appraisals
 Strong English and/or Arabic language skills (written and spoken)

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

https://web.remoteapps.com/Public/81/JobDetails/13416

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

SOCIAL INITIATIVE:

Client Development Specialist - Abu Dhabi, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

PositionThe CDS is a collaborative, positive individual passionate about luxury sales, and customer service. The CDS will be responsible for implementing marketing strategies and CRM programs delivered from EMEA Marketing Dept. She/He will partner with the Store Manager and the Deputy Store Manager to create a high performance clienteling culture, capabilities and programs to inspire the store team to proactively build strong relationship with their guest, aimed to increase customer loyalty and life time value and relationships

Job responsibilitiesClienteling
In partnership with the store management, the CDS will lead the daily, weekly, and monthly clienteling strategy for each Client AdvisorSupport the store staff in their performanceHe/She is responsible for the development and the improvement of the store customers’ master data: data cleaning, data maintenance, data updates, data filling, merge duplicated profilesCoordinate all clienteling reporting tools provided by Marketing Team for the store team to ensure data capture, frequency, and retention KPI’s are being achieved by using the “myTOUCH” app for each Client Advisor.Be the point of reference and ambassador for the use of the “myTOUCH” app within the store and always ensure an increase and a better usage of the appBe the point of reference for EMEA Marketing team and WW Digital in store team for all events, CRM and myTOUCH project and activitiesSupport on-going CRM and myTOUCH training, in the moment coaching, with existing and new Client Advisor
Profile3-5 years with experience in retail environment or CRMComfortable with customer data analysis and database.MS Office efficiency: PPT, EXECEL and WORDExcellent interpersonal, teamworking and problem-solving skillsGood stress management, flexibility, and adaptabilityFluent English, both spoken and written; other languages are a plus

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

https://www.lvmh.com/join-us/our-job-offers/LORP03280?sType=Indeed

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

SOCIAL INITIATIVE:

Customer Enquiry Manager, Al Farwaniyah, Kuwait

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Customer Enquiry Manager,

Job Title: Customer Enquiry Manager

Location: Kuwait
Reports to: Senior Manager Customer Service

Role Purpose

The Customer Enquiry Manager is the key point of contact for managing and enhancing the customer experience. This role ensures that all customer inquiries are handled promptly, professionally, and with a focus on delivering exceptional service. The position requires a proactive leader who can drive process improvements, manage a team, and maintain high standards of customer satisfaction.

Key Responsibilities

Lead and Manage the Enquiry Team: Oversee daily operations, coach and develop team members, and ensure service excellence.
Customer Experience Champion: Ensure inquiries are resolved efficiently and empathetically, maintaining a positive brand image.
Performance Monitoring: Track KPIs such as response time, resolution rate, and customer satisfaction scores; implement improvement plans where needed.
Process Optimization: Identify gaps in enquiry handling processes and introduce innovative solutions to enhance efficiency and quality.
Stakeholder Collaboration: Work closely with Sales, Operations, and Customer Service teams to ensure seamless communication and resolution of customer issues.
Reporting & Insights: Prepare regular reports on enquiry trends, root causes, and customer feedback to inform strategic decisions.
Compliance & Standards: Ensure adherence to company policies, service level agreements, and regulatory requirements.

What We’re Looking For

Typically, a bachelor’s degree in business administration or equivalent.
An experience of 3-5 years supervising or managing a call center and/or customer service environment. Preferably at a large organization.
Strong leadership and people management skills.
Excellent communication and problem-solving abilities.
Customer-centric mindset with a passion for delivering outstanding service.
Ability to analyze data and drive continuous improvement.
Experience in customer service or enquiry management roles (preferably in logistics or related industries).

Why Join Us?

Be part of a global leader in logistics with a strong reputation for innovation and customer focus.
Opportunity to shape the customer experience strategy and make a real impact.
Work in a dynamic, collaborative environment that values growth and development.
Competitive salary, benefits, and career progression opportunities.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

https://careers.dhl.com/global/en/job/DPDHGLOBALAV322853ENGLOBALEXTERNAL/Customer-Enquiry-Manager?utm_source=indeed&utm_medium=phenom-feeds&utm_campaign=organic_indeed

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

Middle East Jobs, Careers, Vacancies

Customer Operations Lead, Doha, Qatar

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

CRM Sales Supervisor (Automotive), Ar Rifa' wa al Mintaqah al Jan, Bahrain

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

Client Development Specialist - Abu Dhabi, UAE

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

Customer Enquiry Manager, Al Farwaniyah, Kuwait

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

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DETAILS TO REGISTER FOR THIS JOB:NOTE: Apply to this job with an ATS-friendly CV!

SOCIAL INITIATIVE:

DETAILS TO REGISTER FOR THIS JOB:NOTE: Apply to this job with an ATS-friendly CV!

SOCIAL INITIATIVE:

DETAILS TO REGISTER FOR THIS JOB:NOTE: Apply to this job with an ATS-friendly CV!

SOCIAL INITIATIVE:

DETAILS TO REGISTER FOR THIS JOB:NOTE: Apply to this job with an ATS-friendly CV!

SOCIAL INITIATIVE:

Popular Posts

Relaxing Music for Goldfish

Relaxing Music for Hedgehogs

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!