Operations Manager- Real Estate ( Bilingual- English/ Arabic), Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Job Title:
Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.Essential Functions/Core Responsibilities • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
   
• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
   
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
   
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
   
• Create and maximize relationships with client partners
   
• Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance
   
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
   
• Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner
   
• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
   
• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
   
• Attend business reviews with the client
   
• Handle a team of team leaders
   
Candidate Profile • Bachelor Degree in related field with more than 3 years of experience.
• Call center experience within real estate sector preferred
   
• Bilingual English (B2 + level ) and Arabic speaker .
   
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
   
• Work well under pressure and follow through on items to completion while maintaining professional demeanor
   
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
   
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
   
• Demonstrated ability to mentor, coach and provide direction to a team of employees
   
• Willingness to work a flexible schedule

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

https://cnx.wd1.myworkdayjobs.com/external_global/job/ARE-Dubai---Property-BCB2-515-Dubai-CommerCity/Operations-Manager---Contact-Center---Real-Estate---Bilingual--English--Arabic-_R1581852



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