We need an Assistant Reception Manager,
Location:
KW
Company:
Alghanim Industries
Long Description Job Summary
The Assistant Manager – Reception supports in overseeing daily front desk operations, ensuring high levels of customer satisfaction and efficient process execution. This role acts as a bridge between frontline Service Advisors and upper management, playing a key role in operational excellence, staff performance, and adherence to customer service standards.
Job Responsibilities
- Assist in implementing customer service strategies across the business.
- Supervise daily front office operations and ensure effective workload distribution among Service Advisors.
- Monitor customer estimation processing, repair confirmations, and repair order completions to ensure timely delivery.
- Address and resolve customer inquiries, complaints, and follow-ups, escalating critical cases as necessary.
- Support and ensure Service Advisors' adherence to company SOPs and customer service guidelines.
- Monitor team productivity and provide performance input to the Reception Manager.
- Coordinate with HR in identifying training needs and conducting on-the-job coaching.
- Facilitate smooth communication between service teams and customers for vehicle handovers, estimation clarifications, and service updates.
- Act as a liaison between the front desk and workshop teams to streamline operations and minimize customer wait times.
- Monitor and contribute to customer satisfaction initiatives including internal surveys and external GM TNS ratings.
- Support initiatives for upselling add-on products like tires and service additives.
- Assist in managing daily reports on estimations, sales retention, and lost opportunities.
- Participate in root cause analysis (RCA) of low satisfaction cases and help develop corrective actions.
- Ensure operational continuity.
Education
Bachelor’s degree in Business Administration or a related field.
Years of Experience
6–8 years of experience in a similar role within the automotive service industry, with at least 2 years in a supervisory capacity.
Skills & Competencies
- Strong understanding of automotive customer service operations.
- Proficient in using CRM systems and service management platforms.
- Effective team leadership and coaching skills.
- Strong communication and interpersonal abilities.
- Analytical thinking and attention to detail.
- Ability to work under pressure and manage multiple priorities.
- Basic knowledge of financial metrics and sales tracking.
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!
NOTE: ATS-compliant CV is MANDATORY!
https://careers.alghanim.com/job/Assistant-Reception-Manager/1248044801/
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