We need a Sales & Processing Associate,
About the Role
We are looking for a dynamic Sales & Processing Associate to join our retail banking team. This is a hybrid role that combines sales engagement and customer application processing to support our business growth. You will be responsible for delivering an exceptional customer experience while ensuring applications are handled with speed, accuracy, and compliance.
This role suits someone who is detail-oriented, target-driven, and enjoys balancing operational excellence with customer-facing responsibilities. Field visits may occasionally be required.
What You'll Do:
The Jobholder is primarily responsible for the efficient and accurate processing of customer applications while also leveraging sales skills to support business growth through customer interactions. The activities will include sourcing and scanning of retail product applications. This role requires focus on error free processing and adherence to internal department guidelines. A valid driver's license is essential for potential field-related tasks.
Key Responsibilities :
- Participate in outbound follow-up calls related to incomplete applications, which may involve re-engaging the customer and highlighting product benefits to encourage completion.
- Achieve assigned sales targets through customer interactions and referrals.
- Proactively source and manage customer applications for retail banking products.
- Provide basic information about bank products and services to customers during processing-related communications.
- Maintain awareness of current sales campaigns and promotions to effectively identify referral opportunities.
- Conduct application reviews for completeness, accuracy, and regulatory compliance.
- Efficiently source, scan, and accurately input application data and supporting documentation into relevant systems.
- Provide accurate product and service information during the processing phase.
- Conduct detailed background checks and verification processes, including assessing creditworthiness using relevant tools and information.
- Engage with customers via phone or in-person to collect missing documents, clarify details, or reinitiate interest.
- Maintain meticulous records of all processing activities, ensuring data integrity and compliance.
- Prepare and submit approved cases to the relevant departments for finalization.
- Stay updated on changes in banking regulations, internal policies, and product offerings related to processing.
- Report suspicious or incomplete applications as part of risk management.
- Collaborate with internal teams to finalize and hand off approved applications.
- Identify and escalate complex processing issues or potential fraudulent activities to the appropriate teams.
- Contribute to process improvement initiatives to enhance efficiency and accuracy.
- Identify and communicate potential sales opportunities or customer needs to the relevant sales teams based on interactions during the processing phase.
What You'll Need
- High School / Diploma
- Prior Sales experience of 1 year in any field.
- UAE Valid driving license
- Ability to work in fast-paced, target-oriented, and cross-functional teams
- Prior experience of up to 7 years working in documentation collection and processing
- Excellent communication and interpersonal skills with a customer-focused approach
- Knowledge and understanding of Central Bank guidelines & KYC documentation.
- Strong interpersonal skills
- Ability to work in a multi-cultural organization.
- Ability to interact with campaign team members and all other key stakeholders.
- Ability to work in a metrics organization.
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