we need a Receptionist, Service (14129),
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This job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individuals classified on this job may be required to perform functions of a higher or lower skill level not included in this job description.
Job Summary/Purpose
Job Summary/Purpose: Serves customers by greeting, welcoming, directing and timely responding to any of their enquiries either through telephone or in-person.
Job Responsibilities
Job Summary/Purpose:
Serves customers by greeting, welcoming, directing & timely responding to any of their enquiries either through telephone or in-person.
Serves customers by greeting, welcoming, directing & timely responding to any of their enquiries either through telephone or in-person.
Responsibilities:
Operational:
1. Serves visitors/Customers by greeting, welcoming, and directing them appropriately.
2. Notifies company personnel of visitor arrival.
3. Assist customers by issuing token numbers for queueing system or notify concerned Service Advisor if the customer has appointment.
4. Keeps a safe and clean well-organized reception area by complying with procedures, rules, and regulations in line with the ASG facility standards.
5. Answer customer enquiries timely through telephone by complying with ASG telephone standards and route the calls appropriately if needed.
6. Informs visitors by answering or referring inquiries.
7. Update customer files in designated system for any amendments, collect required documents and forward to Reception Supervisor for updates.
8. Conduct necessary follow-up with spare parts staff & customers regarding the Special-Order Parts Handling (SOPH).
9. Record any customer complaint either through telephone or in-person in the designated systems and escalate to Reception Supervisor.
10. Provide administrative/clerical support for the operation where he/she is assigned.
11. Support MR operation as and when required, as requested by Team Leader, MR.
12. Adhere with the Standard Operating Procedures wherever applicable.
Prepare periodic and ad hoc reports and presentations.
Document and maintain records of activities and process workflows on internal communication portals.
Adhere to Al-Sayer Group policies and health and safety regulations.
Perform other duties as requested by management.
Education - Primary
Diploma (12th Standard + 2 or 3 years Diploma)
Experience - Primary
1
Education - Alternate
Vocational Certificate
Lingusitic Abilities
Arabic
Techno-Functional Competencies
B-MS PowerPoint
B-Customer Service Process
B-Document Archival, Security and Management
B-IMS- Administration
B-Business Writing
B-MS Excel
B-Policies and Procedures
B-Post Delivery Follow up Process
B-E Synergy
B-MS Word
B-Products and Services
B-Electronic Parts Catalogue
Behavioral Competencies
5 - Achievement Orientation
5 - Problem Solving
5 - Customer Orientation
5 - Execution Excellence
5 - Personal Effectiveness
5 - Impact and Influence
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