Hire Desk Controller, Black Pearl, Doha, Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

we need a Hire Desk Controller,

Job Information

Date Opened

03/20/2025

Job Type

Full time

Industry

Manufacturing

City

Doha

Country

Qatar

Zip/Postal Code

0

Number of Positions

1

Job Description

An international company specializing in renting and selling aerial work platforms and related machinery of renowned brands which include JLG Genie & Teupen among others. Over the years, the company has grown into a specialist in the area of working safely and efficiently at heights across the UAE, Qatar and India. The company is looking for a highly motivated HIRE DESK CONTROLLER to be based in QATAR.

Task and Responsibilities:

• Understands and performs all “rental cycle” tasks with the rental desk teams this includes but not limited to, transport & logistics, telematics monitoring, administration related to hire desk operations, account release request with credit control team.
• Understands and performs the timeliness and accuracy of the rental desk team’s data and status updates in the

• Insync/MAT platform and any other agreed data management tools.

• Scheduling operations supervisors on site “familiarization” & “off-hire inspections”. Monitoring the delivery of machines and assigning tasks to the operations supervisors.

• Understands and performs communication pathways (phone, email, verbal, system) for internal and external machine rental related requests, following the correct processes, to elimination of waste and duplication's (defects).

• Preparing hire agreements and emailing to the customer.

• Following up hire agreements, LPO’s before delivery of machines.

• Ensures rental agreements, delivery notes/collection notes, LPO’s that are required to enable a machine on/off hire are accurately completed, filed and updated in the system.
  
• Collecting pre delivery photographs of the machines and having them filed in the system.
  
• Preparing the delivery notes and providing them to the transporter.

• Preparing a job file against each sales order & filing the documents, including delivery note acknowledgements.

• Forwarding the information and updating the customer inquiry log.

• Checking customer emails, liaising with commercial and technical staff closely for coordination of each specific job.

• Scheduling of IPAF and or Familiarization request from Clients or Account Managers as when required. Filing of duly filled familiarization certificates upon the completion of the operator familiarization.

• Occasionally, will provide additional reporting to the operations manager, related to rental desk function as required.

• Arranging the correct transport to deliver/collect the machines after coordinating with site persons and account managers for delivery & collection times, site location details & specific site access needs.

• Scheduling and preparing off hire/collection notes as per the instructions from customer or account managers' email request.

• Coordinate with account managers and technical teams & prepare the “priority machine requirements”. Based on this priority list, the hire desk and technical will coordinate machine readiness and delivery schedules.

• Monitor and share appropriate customer damage details to the technical team for creation of damage advice notes.

Requirements

• Degree or diploma in engineering/ or management
  
• Minimum 5 years of experience with at least 1 year in a supervisory role.
  
• Working knowledge of Microsoft Excel & any ERP software
  
• Management report generation and analysis
  
• Leadership and supervisory skills
  
• Enthusiastic and Self-motivated
  
• Team player with excellent communication and people management skills.
  
• Negotiation Skills .
  
• Computer literate with proficiency in MS Office.
  
• Fluent in English, Hindi will be an advantage.
  
• Willing to work in Qatar.

To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com.

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