GUCCI CRM & Client Engagement Manager, Kering, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a GUCCI CRM & Client Engagement Manager, 

Summary

Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand.

Proposes and presents our brand products in a creative and innovative way. Reinforces bonds with regular clients, engages new clients and demonstrates internationally how we set fashion trends.

Understands the tastes and preferences of our clients in order to provide a stellar customer experience. Creates a bond to maintain customer loyalty and brand addiction.

Job Description

Key Accountabilities:

• WW and Regional guidelines, strategically plan and execute actions that will drive growth and improve customer experience, partnering with Retail, Communications, PR, and Merchandising.
• Support and develop in‐store activities that drive higher customer engagement, sales, retention and client base upgrade leveraging on the available CRM tools
• To formulate and manage Annual Clienteling budget effectively to increase local clients’ sales and engagement
• Ensure that tools, action plans, and any other activities implemented by Global and Regional Client Engagement Team are well understood and implemented in store
• Ensure a proper understanding and constant execution of all Clienteling activities for all store teams considering channel specificity
• Strengthening a client‐centric culture in HUB & store
• Inspire, drive, coach and support store teams in developing a client‐oriented mindset with ah high presence in the store.
• Development of existing high-end customers to increase spending by partnering with store managers to develop action plans to increase retention and repurchase rates

Profile - Job Requirements:

• Bachelor/master’s degree in business, marketing or related field
• Demonstrate a professional level of verbal, written and listening skills
• Proven track record in store and off-site event management
• Worked with and in the stores
• Ability to design innovative initiatives that will elevate the brand experience and drive sales
• Verse in managing and maneuvering complexity and ambiguity
• Has worked in the region for at least 3 years across all the GCC countries
• Understands the local nuances and translate them in relevant initiatives
• Proficient with MS360, excel and ppt.
• Strong knowledge of CRM tools

Job Type

Regular

Start Date

2025-03-17

Schedule

Full time

Organization

Luxury Goods Gulf LLC


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https://kering.wd3.myworkdayjobs.com/en-US/Kering/job/DUBAI/GUCCI-CRM---Client-Engagement-Manager_R144667-2




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