The Job Opportunity
We are currently looking to hire an HR Manager – Saudi Support Office to be based in Riyadh, KSA.
Serco is committed to delivering world-class citizen services in line with KSA’s Vision 2030.
Serco helps businesses and governments maximize ROI and extend the life of their assets. We manage their assets and people and use our data and insights to improve the experience of anyone who interacts with their products or services.
Key Purpose
To work with the HR Business Partner and directly with the business and all people managers to deliver exceptional HR services that meet the changing demand of the company
To manage, execute, direct and monitor delivery of HR services to support people management to the business and provides human resource advise for People Managers, covering all areas of the employee lifecycle including employee relations, performance management, pay review, talent management and absence management and will manage from one to a team of HR officers.
To coordinate with Centre of Excellence for any initiatives that needs to be implemented to KSA including but not limited to medical insurance renewal, wellbeing activities, graduate programmes and students/trainees placement.
Through leadership empowerment the job holder will have operational accountability providing guidance, direction and motivation to department managers and people managers
Reason for role
To provide support to all the Contracts across the Kingdom of Saudi Arabia.
Key accountabilities
Works with both the HR Business Partner and HR Shared Service management to agree and implement strategies that support business objectives such as but not limited to:
Internal policy establishment & authentication
Employment contract authentication
Fix and monitor the Nitaqat and improve the percentage of Saudisation
Accountability to fix SSS and SSSB status from Red to Green category
Ownership and produce a Nationalisation Strategy
Lead and implementation of Nationalisation programme i.e. Fursati, Tamheer,
Payroll, Overtime, final Settlement and TG calculation and payment to be in line with KSA regulations
Provides a proactive and/or “on demand” advisory and consultancy service to people managers on a range of human resources issues, employee life cycle procedures and policies, consistent with employee standards, legislation and guidelines in the county of operations;
Provides coaching and mentoring to line managers on employee relations, performance management, pay review, talent management, absence management and people transition management;
Responsible for ensuring the quality of on-boarding within the business units and managing the contract specific on-boarding process for people managers and employees;
Assists people managers in the development of manpower plans on an annual basis;
Identifies capability gaps and provides analysis to the HR Business Partner to ensure capability gaps are closed;
Ownership of the implementation and monitoring of the Performance Management process within their contracts, including providing training to people managers;
Delivers training appropriate to support the implementation of people management initiatives or to embed policies and procedures;
Implements employee engagement initiatives across the contract base to drive a culture of exceptional customer service;
Facilitates the annual employee survey and works with people managers to develop action plans;
Provide the required support to HRBP in all transitions and mobilisations within their division;
Support the annual pay review process within their business unit, ensuring people managers are following any Group or Regional Compensation and Benefits Procedures and that performance ratings are correctly reflected, final review and approval obtained by County Director & HRBP ;
Monitors progress against Nationalisation targets within their contracts and identifies areas for improvement following consultation with people managers;
Prepares weekly and monthly reports and make sure the Serco Essentials training is delivered to all SSS and SSSB staff accordingly.
Manage ad hoc projects as directed by the HRBP.
Attends audits and ensures actions are closed following audit reports;
Acts in accordance with the Governing Principles of Serco at all times and is a champion of the Governing Principles within their contracts;
To support a number of audits and accreditations, expected to support the preparation of evidence and the audit/accreditation process to ensure Serco and client achieve the necessary standards.
To lead and support the classification activities and work with the team to secure the classification.
Responsibility of the Organization Chart, planning and updating for all projects
Responsibility of the Nationalization for Serco KSA, planning and implementation, strategy and solutions for any changes that may occur to the systems, leading the operations and assure the deliverable
Supporting the HRBP and UAE HR team in the regional office in the visas planning for Serco KSA contracts, processing and advice on visa solutions across all the KSA bids.
Leading the HRDF plans and programs implementation in Serco KSA contracts
Responsible of the Nitaqat of Serco KSA CR’s, monitoring the monthly status, planning for improvement and advice in the resolutions
Supporting the HR governance aspects in KSA updates and responsible for the implementations in Serco KSA contracts
Responsible to provide an update to Serco HR about any new government legislation related to the Human Resources aspects- reflecting the impact on staff and on our contracts and businesses in KSA, and taking the measures or changes as necessary as required by the authorities
Advising the legal department, finance leads, bids team in any issues related to Human Resources
Handling Exit re-entry process via Gov system.
Supporting in the “Black Hat” projects and any new businesses in KSA at provide the necessary advice in issues related to Human Resources law and procedures
Responsible of the company’s account (Muqeem, Mudad, Qiwa, GOSI…) for Serco KSA CR’s
Supporting the HRBP and UAE HR team in the regional office for any procedures related to the recruitment activities and secure the requirements within KSA authorities
Responsible of the COC account and the authorizations related for Serco KSA CR’s
Responsible to ensure that all the legal licenses of Serco in KSA are valid and active, solving any obstacles that holds it practicing
In-Charge of “Tamheer” program for SSS: advertising in TAQAT portal, collecting and sorting CV’s, interviewing the candidates, assigning of the employees at the Dept./projects and following up the employee after appointing in, finalizing of the trainee’s clearance upon completion of the program
In-Charge of the coordination for “Fursati” program: planning the training program / scope of the training under the supervision of the HRM, communicating with universities and secure their cooperation, sorting the potential students as candidates for the program , the on-boarding preparations of the trainees joining and confirm the training start off, tracking the program deliverables and support the student at all aspects until the program completion
In-Charge of GOSI monthly transactions: adding the new employees, removing the leavers, updating the employees data, processing of the monthly invoicing and assure the invoice is closed
Issuing LOI for business visas.
Support in the employees Iqama procedures such as scheduling of the semi-annual/annual renewal, transferring of the sponsorships from-to the company, issuing of the new Iqama for the new joiners, and any other processing related
In-Charge of the data base of the medial insurance policy for all Serco KSA contracts, and supporting in the processing for adding personnel, removing the leavers, upgrading the classes and updating the data
In-Charge of the Employment Contracts for, including the process of issuing, amending, updating of the contracts status and the documenting
Responsible for WBS file monthly updating and processing’s
Handling the insurance additions / deletions for all new joiners / leavers for KSA
Submitting GOSI monthly report for all KSA employees (Expats and Nationals)
Handling the induction for the new joiners
Responsible of the Viewpoint plan yearly updates and working with the contract GMs and Operational leads .
Assuring the HR documentations and the physical files are archived and systematized in accordance to the regulations
Being the point of contact for HR department in KSA
In-Charge of processing any transaction via Enjaz system as directed by the HRM
Responsible for issuing the employment letters in Arabic in coordination with the Shared service team such as employee’s definition letters, salary definition letters and others
Carry out other duties as directed by the line manager or member of the senior management team.
What we are looking for in our candidates:
Technical and Professional Skills
7 years minimum Generalist HR experience, 5 years of which is supervisory/people manager capacity.
5 years minimum experience of managing people within a Facilities Management environment.
Excellent generalist/operational HR experience at HR Manager level or equivalent;
Experience of managing a team of people;
Practical experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases and complex case management, performance and reward management, people transitions;
Experienced at coaching/influencing/ mentoring managers.
Have an up to date understanding and application of employment law and HR best practice with full hands-on all Gov portals.
Relationship Management Skills - e.g. influencing, stakeholder management, dealing and having with difficult conversations
Experience of coordinating continuous quality improvement programs.
Knowledge
Excellent, in depth knowledge of Human Resource practices;
High-level knowledge of employment legislation in countries within which their role operates and how to translate into day to day HR operations.
Excellent negotiation skills with confidence in communication;
Excellent communication skills (written and verbal) to ensure that employee communications drives engagement across all levels;
Ability to coach and develop people managers;
Strong people management and relationship building skills essential;
Ability to work collaboratively, working closely with HR Shared Service teams to ensure joined up delivery;
Customer focus with a drive to deliver exceptional customer service;
Ability to build strong working relationships/networks with all stakeholders and maintain a high degree of integrity;
Ability to quickly gain and maintain a deep understanding of the business he/she supports;
Ability to apply judgement to individual cases, make decisions and manage risks;
Delivery focused individual with the ability to work in a self-sufficient manner;
Ability to demonstrate presence and credibility within the organisation and manage key stakeholders;
A creative ‘can-do’ attitude and preparedness to meet new challenges.
Demonstrate good leadership, management and interpersonal capability
Knowledge of leadership role in a facility management environment
Proficient in Microsoft packages including word, excel and PowerPoint. Adaptable to use company systems as required to the operations.
Qualifications
Minimum Bachelor’s Degree or equivalent.
A recognised HR qualification (CIPD or equivalent) is preferred.
Qualifications in Facilities Management related disciplines is desirable.
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