DESCRIPTION
Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard extraordinary services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs
Key Responsibilities:
The Credit Controller is responsible for the proactive evaluation, investigation and timely collection of outstanding accounts receivables. The role leads customer accounts as defined by sales volume, credit exposure, risk and/ or other factor(s).
Proactively manage assigned accounts through the invoice to cash cycle to include collections, credit line administration and billing dispute identification and resolution.
Serve as the single point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers.
Dues follow-up closely specially with direct end -user " Govt & private entities" with field visits
Perform customer reviews to ensure that accounts remain within the assigned credit limits as well as assess and mitigates financial risk and escalate to relevant stakeholder
Motivate desired customer payment behavior through timely and insightful contact with customers. Employ collection technique and negotiation to improve cash flow and build a favorable financial relationship and customer experience.
Collaborate internally with Sales, Supply Chain, etc. to respond to customer related inquiries. Participate in negotiations and contribute to cross-functional, end-to-end solutions to improve cashflow and the customer experience.
Applying Debts Securitization
Produce routine reports and make summaries for local & regional Management.
Meet dashboard metrics related to Cash Collection
Perform all I2C J&J procedures as the need arises, in a timely manner.
Qualifications
Education:
A minimum of a Bachelor’s Degree is required
Finance, Accounting or Economics degree is preferred.
Experience and Skills:
Required:
Proven 4 years experience in Finance, Accounts Payable/Receivable, Accounting and dealing with UAE healthcare provider entities i.e. MOH, SEHA, DOHM, private Hospitals and Clinics.
Experience in Banks transactions "Trade & finance"
Arabic & English Language requirements –
Microsoft Office – Intermediate skill level is required. Proficiency to use Excel charts, pivot tables, vlookup features without coaching/guidance.
Process Excellence knowledge or certification would be useful
Strong negotiation skills required.
Preferred:
Customer Service or Administrative function, or related, is preferred.
SAP P01 and JDE 8.12 AR experience is strongly preferred.
Strong collaboration and relationship building skills, negotiation skills, customer service skills, attention to detail, process orientation, strong oral and written communication skills, ability to present financial data in a significant way cross functionally /cross Sector/ cross region and to different levels of leadership, problem solving skills, sense of urgency is preferred.
Other:
Car and Valid UAE driving Licenses
Leadership Behaviors Required
LIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and Ensures everyday actions contribute to Our Purpose
CONNECT: Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player.
SHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change.
Grow: Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes.
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