Job Purpose
Manage the end-to-end delivery of projects prioritised in alignment with the department's strategy. Leverage existing or new technologies to achieve Emirates Business Rewards' vision. Be responsible for the business support and operations functions to ensure Emirates Business Rewards business continuity.
Job Accountabilities
- Be the expert in the Loyalty domain with experience in implementing products and partnership functions across all interfacing systems. Enable requirements pertinent to security, data governance, communication, legal and analytics. Organise, influence and facilitate end-user requirements gathering with external partners and divisions within Emirates to put in place, system and process enhancements.
- Gain understanding of various internal Emirates Business Rewards processes as well as those of vendors, suppliers and partners with the aim of identifying key system and process improvements.
- Deliver all projects in a timely manner, within budgets and as per agreed quality standards. Manage end-to-end user and business process testing to ensure all business requirements are met. Maintain a central repository of all relevant documentation.
- Contribute to the sourcing, evaluation and selection of solution vendors.
- Participate in partner launch negotiation meetings as the Emirates Business Rewards systems expert. Support partner contracting to ensure system formats, procedures, terms & conditions are correctly represented. Ensure all systems and processes are in place to maintain agreed levels of operation and business continuity.
- Ensure that all identified stakeholders and end user communities are fully briefed well in advance of new functionality introduced to manage the adoption of change.
- Provide regular project updates to internal stakeholders and ensure work is progressing according to agreed priorities and timelines.
Qualifications & Experience
Commercial/Sales/Other: 5+ Years
Degree or Honours (12+3 or equivalent) : Degree in Qualification and exposure to IT preferred. Experience in the travel industry with at least 3 years specifically in management and operational support of information systems for a business unit (preferably frequent flyer or loyalty programme).
Knowledge/skills:
- Experience in delivering complex/cross functional projects
- Excellent stakeholder and vendor management
- Cross functional work experience, leading through influence
- Good understanding of ROI and other key performance metrics
- Excellent written and spoken English.
- Flexible to work longer hours when required and open to travel for business.
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
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