JOB SUMMARY
The Manager L+D Delivery helps drive Marriott values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. The position also monitors the various channels of service to assess the level of service quality delivered to the customers. The position is responsible for delivering core training and other leadership programs to the properties within the region to enable the achievement of desired business results. Training programs focus on a variety of topics including management development, product knowledge, company philosophy, customer service and leadership skills. They manage the delivery of both custom and corporate training programs whilst measuring the effectiveness of training to ensure a return on investment for Marriott International and property leadership.
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Human Resources, Business Administration, or related major
2 years’ experience in human resources, management operations, marketing and brand management or related professional area.
2 years’ experience in a training manager role or equivalent, building training plans and delivering regular classroom training
Experience in EMEA
Working in a cross-cultural environment
Certification in some Marriott leadership programs
Ability to deliver programs in-person and virtually, through a variety of platforms, including Microsoft Teams
Expectation to travel as business requires
CORE WORK ACTIVITIES
MARRIOTT VALUES
Drives Marriott values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.
Supports the Marriott culture through ensuring that the Marriott values are an integral part of all training courses.
Leverages all opportunities to drive engagement
DELIVERY OF TRAINING
Delivers a variety of training to the hotels within the region, monitoring feedback from the participants and ensuring high quality delivery and participant satisfaction
Supports and manages training initiatives generated by the business
Delivers new leadership programs that are relevant to the current business, at any given time
Works closely with on-property training leads, ensuring that they are comfortable and able to deliver the programs with confidence. Ensures that they deliver consistently, meeting the standards and integrity of the programs.
Clearly communicates throughout the different aspects of each training course – from the prework through to the post work. Tracks feedback.
Supports training delivery for any additional program needed within the EMEA L+D discipline
Acts a role model for the training delivery discipline
Performs other duties as assigned to meet business needs.
REPORTING AND QUALITY CONTROL
Tracks key business indicators to determine the effectiveness of trainings and makes adjustments as necessary.
Provides input and recommends training enhancements to ensure relevance of training activities.
Additionally, the ideal candidate will possess the following skills/knowledge:
Thrives in a fast - paced, project-driven organization.
High flexibility, and comfortable with change
Able to integrate and balance priorities, work activities and resources
Communicates concepts in a clear and persuasive manner that is easy to understand.
Builds relationships with training participants and HR leaders, driving increased engagement
Highly organized and able to handle multiple priorities.
Meets deadlines, respecting time and quality criteria
Demonstrates connectivity with the training strategy and overall human resources goals
Has prior experience using virtual delivery platforms
Demonstrates a solid understanding of the business based on own experience
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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