Hotel Operations
Administer operations meeting and Food & Beverage meeting presentations and minutes
Administer Food & Beverage operations, hotel & General Manager, Human Resources requirements both on system and on paper.
Administer GM, Hotel Manager and F&B Manager requirements, signing and approvals
Prepares letters, VIP card which requires GM’s signature
Reads arrival list and VIP list to make GM and Hotel Manager are aware of returning guests and VIP guests. Communicates with Front Office to organize appropriate gifts for VIP guests.
Keeps the highest level of confidentiality regarding staff, business and guest information
Attends meetings and training as required by the business
Assists colleagues to perform similar or related jobs when necessary
Ensures guests satisfaction by attending to their requests and inquires courteously and efficiently.
Accepts flexible work schedule necessary for uninterrupted services to hotel guests and the hotel’s stakeholders.
Knows names and functions at regional and corporate office and is familiar with Radisson Blu vision and mission.
Aware of corporate clients and clients generating high business volume
Handles all hotel mail, including responding, taking action and disturbing as appropriate maintains trace files.
Food and Beverages administration
Process F&B reservations received during shift (phone & e-mail)
HRNET management for Kitchen and F&B teams
Administration of any necessary HR paperwork relating to F&B employees (NHR, leaver forms, status change forms, etc.)
Prepare for proof and then orchestrate printing once approved of all F&B artwork, menus, communications.
Complete purchase orders requested by F&B and Kitchen department
Complete necessary reporting and tracking files
Work with support functions to assist F&B ops- IT for micros changes, M&E for function details, etc.
Administer F&B month end reporting and forecasting information for Hotel Manager
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